Wimpy UK Avis 

Ordered food from wimpy in Ashford Kent delivery driver delivered it.Open it up.It was freezing cold and now no one will answer the phone very poorly managed

I used to be a regular at the Ashford Wimpy in Kent, where the staff were always friendly and welcoming. It was a favourite spot for my mother and me, and we always appreciated seeing the same familiar, friendly faces. When I heard it had temporarily closed, I was disappointed. Having not been to the town centre since its reopening, we decided to visit and see how things had changed.

The first thing we noticed was the reduction in seating. Several four-seater tables had been replaced with two-seaters, which has significantly reduced the overall capacity. I’m unsure whether this was done to create more floor space or to make the restaurant appear busier, but it definitely accommodates fewer customers now.

I ordered my usual classic Wimpy quarter-pounder meal with fries and a milkshake, along with the sauces I always requested — Wimpy’s special sauce, BBQ sauce, and firecracker sauce. The previous staff knew this combination so well that they often had it ready for me even when I'd forgotton to ask while ordering. Unfortunately, milkshakes were unavailable that day, so I opted for a different drink instead.

When the food arrived, we weren’t provided with utensils or paper napkins. Although a burger doesn’t typically require cutlery, it had always been the practice to place them on the table with each order. The beef patty in the burger was overcooked and very dry, and the sauces were incorrect. Instead of the requested variety, I was given only Wimpy’s special sauce and tomato ketchup. When I politely raised this, the staff member returned with a large bottle of ketchup, which amused a nearby family. After clarifying again that I hadn’t ordered ketchup, the bottle was taken away and replaced with a small pot of yellow habanero sauce. This sauce was thinner and less flavourful than the firecracker sauce it appears to have replaced. Unfortunately, the BBQ sauce never arrived.

It also seemed that the restaurant was somewhat understaffed, perhaps due to it being a Bank Holiday. Staff were frequently interrupted to deal with other tasks, which meant some tables remained uncleared for an extended period. In fact, when another family arrived and wanted to sit down, they ended up clearing a table themselves, which still had dirty plates that had been left there for at least 15–20 minutes before they arrived. They were also provided with a cup of colouring pencils for their child, but I overheard them noting that most of the pencil tips were either snapped or worn down. It was a small detail, but one that made the place feel a little neglected, as if such things aren’t being checked before being given to customers.

Overall, the experience was disappointing and didn’t live up to what we had enjoyed in the past. It was disheartening to find that the old staff were no longer there, and sadly, I don’t think we’ll be returning in the near future.

Delicious meal to mark the start of the summer holidays. Took my family to Wimpy in Bourne End and it was great value for what we had. The veggie options are excellent and dessert is also great. We decided that we will come back regularly. Definitely would recommend.

Place was very clean and presentable, staff was friendly and approachable, great choice of options and food was served quick and very nice

Will visit again soon

Smashes McDonalds out of the park. Tasty food, freshly cooked and served at your table by friendly staff.

I ordered a take away from Wimpy Littlehampton on 2nd May 2025. They have a new menu, where i would usually get the southern fried Quorn burger, this has been removed so i tried the new “plant based strips”. On consuming 2 of these it then became apparent i was in fact eating chicken. Fuming doesn’t even cut it. I was immediately violently sick having not eaten meat for 35 years and having food forced on me i never would have purchased or chose to eat. The manager was apologetic but obviously just wanted to get me off the phone having not followed up with calling me back as promised. Terrible customer service. In a world where allergies and food intolerances are at a high and restaurants ensure the safety of their customers, wimpy missed the memo. I am absolutely disgusted with my once “favourite takeaway” and vow to never eat there again and make sure anyone i know, knows exactly what Littlehampton wimpy are. Incompetent! If you are veggie/vegan/gluten free/allergic, you CANNOT trust these people with your food. They could not care less! Maybe it will take for someone to die for them to start making sure food safety is a priority within this “restaurant”. I HAD been a customer, ordering every 2-3 weeks for over 30 years. I wouldn't even buy a water from them now as i cannot trust what is actually in it.

Apsultly discusting service and terrible food do not recommend Colchester wimpy apsultly disgraceful 😤 told them no cheese have allergies didn't listen kept bringing the same burger for my mum she can't eat cheese had terrible belly ache we all had to go home early all six of us cause of food poisoning plus why are children running a restaurant were are the adults they kept breaking plates in the back we told why don't you listen they ignored us very disappointing didn't find biggest enough table sat us in a corner avoid like the plague never going in there again gone down hill even the boys had tummy aches take them alot to get sick ever get better staff or close it down now could end up killing someone with allergies

Ate their last night . Started to feel sick not long after eating . By the time I got home I felt so ill . Spent most of the night in the toilet. The guy cooking the food was completely drunk . He was falling over and being abusive to the waitress,s , who were lovely by the way.
I don’t know how they work there.!!!!
If you don’t want food poisoning, give this Wimpy in Eltham high street a wide berth!!!!!!

Yesterday, I went into the Wimpy store in basingstoke to get some small chips the lady said £3.60 please and I said that can’t be right not for more checks on his own she said yes it is. I said you got a price long now she said that is £3.60 for small chips on its own I will never be returning there again. I did not buy it. I just walked out the store and that’s wide. You don’t see customers in the store because so high price and expensive.

Food was cold not cooked fresh and like rubber. Chips not cooked will not have it again

food was terrible felt sick after eating and frozen chips having a laugh get better in McDonalds

Wimpy birkenhead is the best..
Great food and great service with a relaxed feel.
The owner and staff are very friendly.
Always call in when in Birkenhead.

The whole bad experience was absolutely dreadful not even worthy of one star around the six o clock time 3 of us ordered what was supposed to be edible food thats a joke in itself a truly disgusting rank pile of nastiness was presented to us the burger was overcooked the bacon was well and truly burned both other meals were chard sausages and bendy's were like overcooked pieces of wood the eggs were more like an ice hockey puck luckily i did not have tea both other two complained it was tasteless and not even hot I honestly think the chef was totally out of his league and unable to cook toast I do not like Mc Donalds but rate it 100 times better than the mess we were served I also noticed the staff were wearing street clothes not uniforms this is a sad demise of a once quality burger house.
my next call will be food hygiene/trading standards
Orpington high street avoid like the plague

I have been eating at Wimpy Hornchurch 5,6 times a year for the last 20 years but never again. Young, rude and inexperienced staff and a chef/ manager who was not mangling them properly. Our experience was tainted by one female 'customer' who was well known to the 3 members of staff and who acted as a total distraction to what they should have been doing ie serving customers. Being there as paying customers we were clearly interrupting their social lives! The female would take a bottle of cleaning spray and spray various surfaces, much to the amusement of the staff who were then mucking about wiping up the excess spray. She also took herself behind the serving/cooking area; this must constitute a health and safety concern. Such as shame it has always been a good place to pop into for a bite to eat when shopping in Hornchurch.

Wimpy Southsea .

The worst place I've ever eaten in would never go again food was disgusting staff were terrible. What a rip off over £45 for meals . Bland dry food DONT WAST YOUR MONEY .GOTO McDonald's 100% better

Horrible, tasteless burger meat and limp fries. Honestly, there really is no need to sell cheap, tasteless patties when you are charging these prices. Very disappointing.

The full English breakfast gave me and my mate food poisoning was very ill for 2 days

The staff at Eastbourne are too young unimpressionable couldn’t care less about the customers. Customers were left standing at the door no smiling from the staff there didn’t seem to be anyone in charge? They were talking to each other instead of serving, there was no interaction at all I believe they need an adult manager in charge it was an uninviting shambles

This restaurant is so good i cant believe ppl are lying that its bad. So don't believe them they just want attention or want another restaurant.

The food is incredibly poor quality, and the price is 2-3x that of McDonald's. Don't bother with it.