Windsor Fashions Avis 

Thought i was being proactive by ordering 2 ball dresses 8 weeks prior to the event only to see that it has now been 2 weeks and they have not even left the United States. Starting to think they're never coming.

Terrible quality for the money. Honestly save yourself 50 bucks and buy the same thing from Shein- because the quality is the same.

Unfortunately, I was not satisfied at all with how long it took to ship one item. I ordered shoes for a wedding and had to purchase a backup pair, I am not doing this ever again and will shop in person from now on. Whoever is in charge of the shipping needs to be fired because of the laziness of taking over 10 days just for one product. It's ridiculous and will be getting my money back for wasting my time and money on them.

Believe the reviews they have the worst customer service, poor fabrics, and unethical customer service. DO NOT BUY FROM THEM. We ordered a two dresses that took two weeks to arrive, one didn’t fit we went to return it and they would not issue a refund because the items weren’t return within two weeks of the SHIP date. However it is impossible to return something before you receive it. Save yourself and run away from this cheap company

This company is the worst. They have poorly crafted items. And even worse is our customer service. They never get back to you if you email with an issue or concern same with messaging on social media. They never get back with you. When you call the phone just rings and rings and rings and nobody picks up. I received an order last Thursday that has defective items in it I promptly contacted them where I waited 45 minutes and then was disconnected and never once was able to speak with anyone same with the next day on Friday. I waited 45 minutes and then was disconnected. I emailed their customer service and received an automated response that stated if there was any additional information to respond with the additional information. I did so with images attached of the defective items. I have yet to hear back from them and it is a week later I have emailed them twice now as well as reached out on Facebook messenger and Instagram messenger. I even went as far as the Better Business Bureau and have still gotten nowhere. This company is horrible they do not care about their customers whatsoever. Not to mention that their sizing is so off that you feel like you’re playing a game of Russian roulette every time you order items from them. I’ve contacted their customer service in the past with regards to this and the girls and answer the phone are so rude they have no customer service or personal skills whatsoever they shouldn’t even be doing the job that they’re doing. And then they claim that the size chart is just a “guide“. So there’s literally no way to determine if something is going to fit you or not you just have to guess. Typically if I measure myself and try to fit myself within the size guide for tops whatever I order will be so tight I can’t even get it on me. Therefore I typically have to order one size up for tops. When it comes to bottoms I have to order one size down because everything is huge and falls off. None of it makes any sense whatsoever I’ve never had such a horrible time of my life trying to purchase clothing from a company. They state that all of their items come from a different manufacturer so they can’t promise an accurate sit per size for each item. Then they probably should be sourcing from a different company(s) or changing your size chart to be relevant towards these items.

Their customer service is TERRIBLE. They never answer their phones, take DAYS to answer any emails, and won't give you an in-store refund if you purchase online...DURING A PANDEMIC. This place is an utter joke. You're better off shopping with Shein than you are with this place. At least they have competent customer service abilities.

I ordered a dress and after 30 minutes I get an email that tells me my order is canceled. That’s fine, but they are still holding my money. I decided to call them and they told me it could take up to 10 days and it’s now more than 10 days ago and they still have my money. They also told me that my card declined, but why can you hold my money then. This makes no sense, I just want my money back!

Nice store got my wedding shower dress here. But they definitely need more than 1 cashier been in line almost and hour just to return something. Very annoying when there like 4 associates walking the floor. Would be nice for one of them to jump on a register for a few since there is a line almost the entire length of the store.after waiting an hour I finally went up to a woman who worked in the store figured she’s was a manger. And she said she was, I asked her if she could please help me as they clearly need another cashier as the young girl was checking by herself for the entire shift. She stated she did not have enough staff and she can’t go on the register as she has to be on the store. I reminded the manger it is her job to properly staff her store and if a customer is asking for help she should help. She kept saying there was nothing she could do. I stated I was going to call cooperate and report the store. And then she continued to tell me she didn’t care. I asked her to speak to her manger. So she got the store manger involved. The store manger then went and got someone on the other register. But told me I had to wait in line again! I was so furious I walked out the store. I went back a few minutes later after calming down. I then had to wait in like for another 35 minuets! 🤦‍♂️🤦‍♂️🤦‍♂️ Finally at 5:30 I get to the register (walked into the store at 4 pm!). The young girl (very kind) helped start the return process for the broken dress. Then she notices only $38 goes back on my card. She has to get the manger involved (who is rude) and she told me because I did an exchange previously I had to get the other portion on a gift card. I totally lost it on the manger. First I started with the young woman and made sure she knew she was doing a good job and this had nothing to do with her. I looked at the manger and explained all this frustration could have been avoided when I asked her for help and she refused. I stated I did not want a gift card as I will never walk back into one of these stores and I did not want to waste any more time in the store that the $28 isnt worth the wasted hour and a half and the rude customer service just wasn’t worth it. Guess you can say I was extremely fed up. Was even more pissed that I waited in line for an hour and a half and only got half my money back. The manger didn’t even try to resolve the issue give me and option beside the gift card. Nothing. Windsor if you want to keep this store open please consider bringing your DM for this area in, retraining your manger , or replacing her. She doesn’t care, customer service is poor and she spent more time walking the floor then helping her team. She let her store fail tonight and pissed off many customers! Was gonna do a big shopping trip here next week. But decided to go to Times Square instead. They at least treat you like a person. Windsor if you see this comment. Please reach out to me as I’m ver dissatisfied and will be telling everyone I know to steer clear of your stores and sites!

I placed my order for a sequined dress for my sister’s wedding on march 19th 2021 and it shipped out on the 22nd. I live in an inner city in the Los Angeles county and the package was to arrive from Cerritos, Ca (which is only 30 mins from my city) by march 25-26th. Well it never arrived and when i checked my fedex tracking number the estimate delivery was gone and the status changed to pending. On March 31st 2021
I decided to check the status ( thinking because of the covid pandemic they are lagging with the process) i see that my package arrived to a random destination in Minnesota. Today is April 2nd 2021, my package is still sitting in Minnesota. I called and complained to Fedex as to why my package went from the Los Angeles location all the way to a different State. The customer service agent was utterly useless and just informed me that the carrier was Fedex Smartpost, so it probably had to be the reason why my order traveled from state to state. Nonetheless, I will not be shopping here again. If I ever even receive this package I will be returning it immediately due to the numerous bad reviews (that I should've taken in account for). Im hoping the returning process isn't as mediocre as the shipping process.

04/13/21 update I received the dress, like as I mentioned shipping process was a headache. The dress is in good quality, surprisingly. Just be on top of your tracking if you are going to shop from here.

Never ever will I purchase from this store again such a rip off I ordered 3 different dresses online because I wanted to know which one fit best for my wedding. But none fit so I had to ship them back I packaged them all in one box so I wouldn’t have to ship all separate but I still for charged $6.95 for each dress as if it was being shipped separately plus an additional $4 each for paying with quadpay that’s $32 just to ship all 3 back. I decided to just purchase my dress at Lulus super amazing allows returns free of charge and nicer dresses 👗

Awful email spammers. They don't honor unsubscribe requests. These nasty people deserve to be hit with a CAN-SPAM violation.

I love this store. Different locations have different employees, thus a different customer experience but clothing-wise they're the best. Their clothes make me look AMAZING! This is my go-to spot for club wear and pants for work

This company has the worst customer service of any clothing company I’ve dealt with before! Never received my dress from October and they can’t do anything to help! I’ve reached out, they say it’s not on file. I will Make sure to let everyone know never order from here. I’ve never left a bad review on any company! That should say a lot!

Return process sucks. They make it hard to get your money back if at all. Read the policy before you buy. I recommend to stay away completely.

I am not a regular customer of Windsor, but I will be now. Their dresses, clothes and accessories are fantastic, but moreso, their customer service was excellent. Lesly at the Vernon Hills location was not only welcoming but so helpful with my transaction. She directed me to online customer service where I was helped by Genesis. She was excellent!! Thank you, Genesis, for your patience and above and beyond help with my order. Your professionalism and kindness are very much appreciated.

Should have come here and read reviews first. DO NOT ORDER FROM THESE THIEVES! I had to actively spend 3 days online and on the phone to just get their customer service number, then ANOTHER 3 days threatening lawsuits and taking my battle to all major media outlets to instate a National boycott to even get them to send me a shipping label to return pants that were not only 4 sizes too small but damage upon arrival that were ENTIRELY ELIGIBLE FOR REFUND! And now, I find out they HAVE my return, but it’s “in review” and will take “at LEAST 3 weeks” to process and make sure it’s “deemed refundable”. Not only will I never order from these THIEVES ever again, I am taking my case to Fox, MSNBC, CNN, TMZ, all major media outlets to make sure they let EVERYONE know how horrible these scammers are!

DO NOT BUY FROM THIS STORE!!
The service the quality of the clothes is horrible. I spent 200.00 dollars online and I was told I could not return/exchange or receive a credit because I used a coupon. I will never buy from this place again!!

I should of read all the bad reviews posted on here before I purchased from here.

The dress's quality was pretty good. However, this store tricks you. Please be careful, I wish I could go back and not order from them. I found the same dress on Amazon, but I decided to experience their service. PLEASE think and rethink about it. I ordered 2 dresses I loved them; however, one of them came with a defect and I had to return. Long story short, the shipping to return was more than half the price of the dress $23.00. I couldn't believe it. I brought to their attention to this feature. Do you know what they did? ANYTHING!!!! WATCH OUT with stores that act in BAD FAITH!!!

I ordered pants from Windsor’s online store about a week or more ago... When I got my confirmation they said 1-2 business days before I would get my tracking number. Okay fine, normal. Well I dunno if they hack stuff or not, but after that my Spotify, EBay and Apple Music all sent me alerts to change my passwords as concern of a security breach... Changed all my passwords because eventually I was just prompted to do so. This evening around 11 pm I get an email asking me to REVIEW the product I never even received a tracking number for! Honestly disappointed being a first time customer :(

Ordered 3 dresses, they were buy two get one free. I checked the return policy and no where did it state sales were final. After never receiving a shipping notification and contacting them they told me I was still within 10 days although I had pointed out it was the 14th business day. Finally receive the dresses and they were the poorest quality not worth the time I took to write this review. After days of waiting on a
Reply about returning dresses I received a rude response that sales were final. Stay far away there are much better places to spend your money!