Windsor Fashions Avis 

Extremely dissatisfied with my experience. I do not shop this store very often, but purchased a few pieces of jewelry. The receipt did not say that jewelry is final sale nor did the sales associate inform me of this policy upon check out which is misleading and unfair to the customer. Of course, when I went to return the jewelry, she said they were final sale and I could not return it. As others have stated this company has very poor customer service and they have very misleading and unfair policies.

Unprofessional and Accusatory Manager at Oak Park Mall Windsor

On my daughter’s birthday, December 28, 2025, we went to the Windsor store in Oak Park Mall, Overland Park, KS, to return an unworn dress she bought online for a February 2026 event.

The store manager, Christy (who initially refused to give her name and said “Manager” was her first name), immediately accused my daughter of wearing the dress and removing the tag. When my daughter explained that the cashier had checked the dress and the tag was intact, Christy claimed Windsor tags differently, implied my daughter had retagged it incorrectly, and even sniffed the dress without explaining why. Her condescending and hostile tone drew attention from other customers and made my daughter feel humiliated.

Christy eventually accepted the return “this one time,” framing it as a personal favor. She also refused to provide corporate contact information and walked away while I attempted to document it.

My husband, a retired police captain, noted that he has never treated anyone he arrested with such suspicion or disrespect. Friends have shared similar experiences with this manager.

Because of this experience, our family will no longer shop at Windsor or order online. Other customers should be aware of the unprofessional behavior at this location. Photo of Manager "Christy" included.

Do not buy from these, very poor quality clothing. They pretend they are a London based company, when asking for a return they offer 20% discount but I wanted all my money back. Posted item to china in August still no refund. Complete waste of time out of £40 and £12 postage
DO NOT BUY FROM THEM

I ordered a cute black mini dress from Windsor for my birthday and it looks exactly like the photo. The negative reviews scared me, but I’m super happy with my experience. I live in Canada and my dress got to me within 2 weeks! The tracking wasn’t super clear, but it came quickly which is all that matters to me tbh lol. The dress fits true to size and is def worth the amount I payed.

I just bought the Lucia lace corset dress in-store at my local Windsor for $109.90. When I got home, I looked online and found the exact same dress marked down to $25.00. I contacted customer service and was told that this was an online sale price only. This feels pretty deceptive. They refused to price match, and the only way to communicate with customer service is through text messages. The representative showed no care or concern for my issues.

I refuse to shop at this store moving forward. Businesses like this forget that if you upset enough customers, you won’t have revenue or a business. Not to mention, if the retail staff lacks customer service skills, they won’t have a job either. It’s essential to show customers respect—it goes a long way. Moving forward Id rather purchase through SHEIN and other companies!!

Horrible customer service. Condescending employees who have no logical way of explaining their shady business practices except for speaking to you in a fake, overly sweet tone as a way of talking down to their customers with a “sucks for you,” type of attitude.

Dress is okay, at least one of them is . . .the second one, they told me the return process and then the company they use said "we don't do import returns."

Called them, they said basically oh well you'll have to return it at your own expense. Despite their website promises. I wouldn't order from here again and we had friends considering it for both winter formal AND grad. It's a NO.

tried to contact the phone number and email address to get a tracking number. Apparently neither exists. Yes I copy pasted the ones from the website. It’s been 13 days and I still haven’t received my package.

I find the staff to be extremely pleasant and helpful. I have never ordered anything but love shopping in-store. Not everything is very high quality, but if you shop around there are some lovely pieces. Fun party dresses especially!

Do not pay extra for express Delivery its actually 4 days, and then when you try to get in touch with customer service its a chat bot that can never help and you call a specific # to talk to person

I would not even give them 1 star the product I have received my husbands words was is that your Halloween outfit!!!
What a load of cheap crap clothing looks like it’s come off the market !!!
Now trying to return and getting we will offer you 70% off another product why would I want to buy another piece of tat!!!
Again told me return to china even tho site says “London Based” my parcel that came has a return address of UK!!!
I am fuming I have already sent all information to trading standards …,
Avoid do not buy anything from them

As per all the other comments ordered 17th September still no delivery after saying 7-10 days I am now fearful after shelling out over £100 whether I will even get the items and if they will be anything like the pictures - can I claim with my credit card company this was a scam as haven’t received items?

Update: so eventually my order turned up nearly 4 weeks later and the quality is disgusting cheap nasty tat, cannot believe they are getting away with this total utter fraudsters and scammers

Scam – Avoid at all costs!
The dress arrived in extremely cheap, thin fabric. When I contacted customer service to request a return, I was told to ship it back to China—despite their website claiming they are a UK-based, family-run business. Completely misleading and dishonest. I have reported them as fraud.

Total scam. Online marketing is totally miss-leading!! Do not waste your money. They do not have 5 stars, all lies!!

AVOID LIKE THE PLAGUE. items come from China, poor fit and qualityiss
Shocking. nothing like the picture. If you want to return them they have to be sent to China at your cost which isnt cheap. Ive been totally ripped off.
Its disgusting that companies can do this to innocent people. Report them to trading standards people!!!!

Listen to the bad reviews! Poor quality and when you go to rerun the item it’s virtually impossible. They don’t want to give you the returns address and when they do, several emails later, the returns address is in China. After going to the Post Office I was informed my item which cost £40 would cost me £28 to return. AVOID, AVOID, AVOID

I would give zero stars if I could. The dress and cardigan I received look nothing like the photos – the material is cheap and poor quality. I requested a refund since the items were not as described, but was told I’d have to return them at my own expense to China. The return costs are outrageous: local courier from €23, DHL from €49.50, and FedEx from €108.50. This is unacceptable given I didn’t receive what I ordered.
To make matters worse, they insisted the items be returned with tags, but none were attached – just thrown into a clear plastic bag. The whole experience feels like a scam. Their website is misleading, the “reviews” don’t reflect reality, and the so-called “closing down sale” makes it look like a UK boutique when it’s not. Save your money – avoid this company. I have escalated to my card provider and reported on facebook.

Absolute rubbish such poor quality, really nasty material. don’t waste your time or money because the refund hoops you’ll have to jump through first are painful.

Ich habe die vielen schlechten Bewertungen über Windsor gelesen und meine Bestellung mit schlechtem Bauchgefühl aufgegeben. Aber: die Lieferung erfolgte prompt, die Ware war von guter Qualität und die Annahme der Rücksendung und die Rückerstattung des Kaufpreises waren prompt! Alles so, wie es sein soll! Ich werde gerne wieder bestellen!

Ordered for homecoming in September of 2024. I received my order (on time) of a few dresses and picked the one I wanted and fit. We returned the others to stores nearby easily and got refunded. My dress held up steadily and was in great condition and was beautiful. The only problem was that the red dye of the fabric ruined my clear phone case that was in the pocket of the dress, staining it red. Otherwise had a great experience.