Windsor Fashions Avis 

Wished I would have checked reviews beforehand! Received my co-ord set yesterday. Only positive was the colour! It was made of the cheapest nastiest material. One arm on the jacket was longer by the other and one strap on the dress was thicker than the other. Made a complaint and basically told 'colours may vary slightly from the web'. I didn't complain about the colour!! I wouldn't even be bothered sending it back (which I've been advised will cost me £25)!! Its going straight in the bin.

I would give it a zero star - absolute scam. Bought and paid for a prom dress but the neither the email or the online chat works. Just impossible to get a hold of anyone. Lost a lot of money - DO NOT USE THIS WEBSITE!!!!!!!

Vorsicht bei Bestellungen – absolut enttäuschender Kundenservice!

Ich habe bei Windsor bestellt – geliefert wurde nie etwas. Über zwei Monate hinweg habe ich mehrfach den Kundenservice kontaktiert. Die wenigen Antworten, die ich erhalten habe, waren immer nur automatisierte Standardtexte, die in keiner Weise auf mein Anliegen eingegangen sind.

Trotz mehrfacher Bitten wurden keine konkreten Nachweise zur angeblichen Lieferung erbracht. Eine echte Rückmeldung steht bis heute aus. Der Fall liegt inzwischen beim Anwalt.

Ein derartiger Umgang mit zahlenden Kunden ist untragbar. Ich kann nur dringend davon abraten, hier zu bestellen. Absolut enttäuschend und inakzeptabel!

They sold me a faulty and damaged dress that cost £65. They tried to get out of refunding/replacing the item. It's taken me hours of emailing, only when I explained Consumer rights laws to them they offered a return but are trying to make me pay a processing fee! The person I've been in contact with is cold, unhelpful and has closed the query because I didn't reply within two days and now I have to start all over again. Frankly disgusted with the values of this company, definitely will never buy from them again

They charge a lot for shipping. Both items bought were not true to the size guide and needed to be returned. I processed the return only to find out International returns are NOT free!!! They only have an option to return via DHL for $15. So I'm out $27+ and have nothing to show for it. Stay away from this vendor if not in the USA.

Great dress but returns was £18 from anywhere other than the US and had to be through DHL express meaning I couldn't post it through my local post office.

Absolute shite quality, my dress was £100, the fabric and finishing is really bad, you can’t tell from pictures but close up it will easily show, returns cost £18, so don’t bother buying from this website.

Der Kundenservice im Online Shop ist wirklich einfach nur schlecht. Der Kunde wird wie ein Verbrecher behandelt. Wochenlang wird man mit Copy/Paste Standardantworten vertröstet und erst danach mit Forderung nach eidesstattlicher Erklärung etc. konfrontiert, obwohl es sich um Standardprozesse handeln soll wenn eine unvollständige Lieferung gemeldet wird. Einem vergeht die Lust aufs Shoppen und der Glaube an e-commerce

I read the reviews and at first was scared to buy off of here, then I had a look on TikTok and it seemed legit so I bought a dress, which is absolutely gorgeous, fits perfectly, is exactly as advertised and I'm overall really impressed. Most of these 1 star reviews are people complaining about the £18 return fee, but I'm not sure they've even read the info on the website because Windsor clearly state this. Overall I had a great experience and I would definitely buy again. Oh and forgot to mention my dress came to the UK in 3 days!! crazy fast shipping.

I reside in UK. Ordered more than one for choice. Tried to return one only ti find out that it would cost me £18 to rerun. The skirt cost £24!!!!!!!!!
Had I known this beforehand I would not have gone ahead with the order

I was looking at these reviews and i was panicking thinking my dress was going to be “bad quality” or “baggy” but its just not. I was worrying for absolutely nothing!, The dress i received was UNREAL and i cannot wait to wear it! I am 5,8, slim and ordered at Small(8) and couldn't fit any better!

I used to always shop here, but they have been selling the same clothes for years!! A mini dress I wore to a Christmas party in 2017 is still being sold there! They really need to up their game. All of their items are extremely outdated. Even Forever 21 gets new clothes!

Store # 086 in the Countryside MalI.
I went in to buy two prom dresses that I saw on there website. I asked Victoria (she worked there) if she could help me she immediately pulled a dress down my daughter wanted to try on. and then I was asking her a few more questions about the website, she walked over to the computer and looked up the dress I was asking about. she was very friendly and very upbeat and sweet and willing to help. I bought both dresses from her, and got free shipping to my house. I was so impressed with her. More department stores need Sales people like her with an attitude of friendliness and kindness. Thank you Victoria, your the Best

If I could give Windsor 0 stars I would. Paid £37 for a dress, didn’t fit right so returned it. I was told £18 would be deducted from my refund for this which I wasn’t happy about but still it’s better than nothing so went ahead with it. Still hadn’t received a refund after a month and so I emailed the customer service team who were slow at responding throughout. A few days later they sent me a refund of £9.20 when I was owed £19. When I queried this I was told that shipping, taxes and duties were non refundable which quite frankly sounds like a load of lies. This wasn’t made clear to me upon sending the item back, and when I expressed my frustration at this, the customer service representative I was dealing with spouted more lies and wasn’t willing to reason with me at all. They were rude, showed no compassion and kept arguing with me. What sort of company does this? Stay clear, they are dodgy as anything. What a SCAM

Unfortunately, professing times are always excessively long. Every product I have purchased from Windsor has been noticeably low quality, especially for the price, thus I have had to return every piece. Customer service is never all that helpful or honest when you run into an issue, nor do you get that respect and kindness that is found with other businesses.
My local Windsor never seems carry my size, on the extremely rare occasion I find a piece that is my size, it's is not an appealing style.
I've found with my last 2 online purchases from the Windsor website, that everything about my entire experiences are just not worth the time, efforts, funds and, most of all, stress. Unfortunately I will no longer be doing business with the company due to those reasons. There's truly no upside, and nothing rewarding or building joyous expectations in any aspect of the company.
One example would be with this last order, where I had paid $19.95 extra for the express shipping option. My order arrived late despite that and I was refused a shipping refund, after being told it could be done.

I was afraid about to shop the shoes because I’ve read the reviews but I decided to have a go - we can’t judge a company just because of the bad review I found some good reviews. The shipped at the same day and they just delivered exactly after 7/8 working days as it was described in the website. The only thing that make me don’t give a 5 stars it’s because the return is away to expensive and the website doesn’t leave clear about the sizes, if they are the uk or us.

Terrible experience. Product arrived very late despite £10 delivery. Now I’d like to return the dress as it’s incredibly short, I have to pay £18 to do so. Do not buy from this company.

Takes forever to ship and receive - took 7 days for them to even process the order and ship out (website says 1-2 days to process and 3-6 in transit). Now 10 days after ordering still no package, looks like it is in limbo at a FedEx facility. Called FedEx they can’t help and Windsor needs to contact them. I contact Windsor and they say they don’t know - but it could deliver in the next 6 days. That is a total of 17 days from order. It should have taken 9 days max.

And they charge your credit card as soon as the item “ships” but that is not true. They charged me when they put a shipping label on the package on 10/26 and said it shipped. But it didn’t actually ship (get picked up by FedEx) until 12/3. Ridiculous. I am certain it is lost but they keep telling us to wait.

I was very nervous about ordering from here considering the reviews (I’m in the UK) but I found a dress I loved and decided to give it a go! I love the dress, I’ve only worn it for 10/15 mins (tried it on as my prom is in July!) but the quality seemed good and the fit is really nice, exactly how it looked in the photo. The delivery was good too, ordered on 23/11 dispatched on 25/11 and came on 5/12 and I got a notification from Evri as soon as they got it. Overall I’m really pleased and would say as long as you’re sure of the dress you want and don’t have to return it (as that seems to be difficult) your experience will be good

Scam... Scam... Scam! Do not order Express shipping with the highest charge from Windsor!! Do so at your own risk! I paid 25 extra dollars for next day shipping. They told me after the fact that I would have to wait two to three business days to process the order. Then another two days for them to ship Express. It was listed as next day shipping. When I called them I asked him if it was coming by UPS or FedEx. I was told it would be coming by the United States postal service. Everyone knows that USPS is snail mail, and if it was truly expressed I would have received my order days ago. My event is now coming up. I am now forced to have to go find a dress in person. Do not purchase from this company online unless you want to be screwed over with shipping. Also the reviews are all true! They tried to scam you out of your money when you try to return. You will not be refunded the money for the express shipping. So I'm out of $25 when I paid for Express. Also they're trying to charge me $20 to send the item back so now I'm having to come out of pocket and still have not received my money back. I placed my order 4 days ago, and I still have not received any tracking information. Mind you I paid for next day shipping for Express. Customer service agents are rude and unhelpful! They are condescending, and will tell you that it's your fault and that everything is stated on the website when it's not. It's missed information and false advertising by stating that you are purchasing next day, delivery when it could be further from the truth. They don't mention anything about the processing days that are done before and blame you!They are a scam scam scam! bI will never order from this company ever again!!!