Windsor Fashions Avis 

Bought a dress for my sixth form leavers formal, was the perfect dress in photos. The material was cheap and 5 minutes before I went to leave both straps snapped off the dress and I had to resew them back on.

been shopping here for years. Apparently used a 30% off code which made the entire order FINAL SALE! Even on the merchandise that was defective and sizing was incorrect . They have LOST a long standing customer. A store credit at least should have been offered! Horrible customer service from what used to be a good company.

Sent the item back that I did ACTUALLY receive still not refunded for first missing item but now had to pay £18 to return an item that is faulty! And nearly two by weeks in no refund! What a surprise!!! AVOID!!!!!

Very annoyed that it costs 18 pound to return!!!! This should be clearly stated when buying products. Awful company

Ordered my daughter a prom dress from Windsor on sun 12th May, The dress arrived today Fri 17th May, the dress is absolutely gorgeous true to size and picture on their website, like another reviewer on here I had read the reviews after I had ordered the dress but I needn't have worried, I would highly recommend Windsor, they've been a lifesaver

Beautiful prom dresses, unfortunately, they sell all over Africa and small countries, but not Romania. I checked and they dont have Russia, Hungary or Bulgary either but they have Moldavia. This is so upsetting.

Had to pay £18 to send back 2 dresses from the Uk. The dresses didn’t look like the pictures online. Just feel like I’ve been scammed.

Currently rating 4 stars as definitely room for improvement. I ordered 3 dresses last week and was eligible for free shipping. Had no issues with arrival whatsoever, came within 4 days. The products, in my opinion, are exactly as they are online and not under or overpriced. I am keeping one of these dresses as it is absolutely gorgeous and the fit is perfect and is very well-made. I guess it depends on the dress style/type where some people may go wrong as sizing obviously can vary. Big HOWEVER, it is costing me £18 to return the two unwanted dresses which is ridiculous. I would happily have paid more for the dress I am keeping so it's not the end of the world but i would have been fuming if I got nothing from the order. We'll see if I have any issues with the refund so this rating is definitely still pending.

Placed an order and 0a8d $24 for expedited shipping. I received an email saying it shipped and even provided tracking info. Except they never actually shipped anything. Charged my card, said they shipped it but lied. Then I had to fight and argue to get a refund. Total scam! Plus they left my daughter without a dress for her spring formal and we now have to find a dress in one day. VERY unhappy with Windsor and will never shop there again. Stay away!!!

Very bad customer service. I asked an employee for assistance with getting a dress down. She asked me what size, I told her and pointed at the dress (so she knew and didn't have to look at the tags one by one for my size). She stopped what she was doing, turned her head, glared at me and said, "excuse me?" in a very agitated tone. I still don't understand what I did to deserve that response from her when I was merely trying to assist her in selecting the dress I needed. I looked at my friend who was right next to me watching this happen. My friend looked just as confused as me. I apologized but I still do not know what I did that was so wrong. I was just trying to help her find the dress and I was met with an awful tone and look of disgust.

Van de twee stukken die ik bestelde, heb ik er één - een overigens mooie jeans - teruggezonden, en enkel en alleen omdat de broek me niet stond. Zeer snel heeft Windsor het mij verschuldigde bedrag terugbetaald. Ik ben tevreden over zowel de kwaliteit van de kleding als over de service.

Do not use this company - complete scam !
Taken my money and no order arrived . Can’t get hold of them !
AVOID

Refusing to send me a refund after sending back POOR QUALITY shoes.

Sent the item back tracked, item arrived and they never refunded me.
Impossible to speak to a human.

They just keep telling me the refund will be processed soon. It’s been 2 months.

AVOID AT ALL COSTS.

SCAMMERS WITH BAD FITTING CLOTHING

I am truly disappointed with this site, I had been looking on here for some time because their dresses look incredibly beautiful and so I finally took the leap and ordered a dress. 1st of all I paid £7.00 for shipping which is an insane amount and it wasn’t next day or speedy delivery took about 4days to arrive, but whatever because the reviews of the dress looked good and so did the picture, the dress arrives and I am so disappointed in the fit, the quality, the fabric just everything and it was priced at £63.00 defo not worth that.
I proceed to start a return and the whole weekend there seemed to be a problem with the link on their site, I have finally been able to access and it and guess what another extortionate price, it is charging me well reducing £12.00 from my refund so I can return the dress. So in total I have given this company £19.00 of my hard earned Money for nothing. I’m sure this has happened to many people and I think it is disgusting that we are robbed of our money and in return the company do not provide a service they imitate that they can.
I will never shop here again and will discourage anyone that mentions this company to me in the future.
What a rip off !

I bought 2 dresses, great quality, I would like to return 1 because I don’t need them both- can’t return them! That’s me £100 down!! Can’t access the returns page, can’t access the customer service page, can’t access the contact us page!

Trying to return a dress from the UK. Not allowing me to do this . Did someone to provide a contact number asap

I got an email this monday, saying that my package had arrived, but it has not. I don’t understand how this could be happening, since I haven’t seen any reviews of people’s package not arriving. I’ve tried to contact literally anyone that might be able to help me but I can’t reach anyone except for their Ai automatic answering. If you live outside of the US, don’t shop from here for your own good, because I literally got scammed and can’t even get a refund

Buyer beware.Expensive returns policy and tight timelines

I bought a beautiful pair of high heels called "lace me up" in rhinestone, and I cannot be more pleased! They are absolutely beautiful ,they're delicate and very well made! $34 for these shoes was an absolute bargain and I am so thrilled to now own this piece!! Thank you, Windsor!!

Windsor, their customer service staff is very bad, packages are lost and the only thing they say is you have to wait, very disappointed, I called FedEx and they told me that the package arrived empty at FedEx, the supposed manager Carolina told me she was sending me the claim number and nothing very bad job in customer service