Windsor Fashions Avis 

after ordering the dress i read the reviews and i was quite worried. however, my dress was dispatched after around two days and got here in the uk in just over a week! i also love the dress i ordered as i’m not a dress wearer but the dress will definitely make me comfortable for my prom in july. don’t let the bad reviews put you off as i’m very pleased

I was worried after ordering a dress and seeing all the bad reviews but the dress came in the expected delivery window and when I got in touch about tracking the parcel I received a quick response with another tracking link that worked. The dress is made of good quality fabrics and not see through and is as described on the website.

Excellent service. I live in Canada and visit New Jersey quite often. This is the second time I’ve been to the Windsor store in Bridgewater mall and the Sales representative Liz, remembered me and my daughter, which was a nice bonus on top of the great service we received from Liz and Camille. Thank you very much ladies!!

I order a free for my daughters prom and then saw the reviews so was really worried. However, I didn’t need to be. The dress arrived within a week and is absolutely beautiful. My daughter is really pleased. Thank you

after leaving an unsure review previously as i hadn't had any updates on my order- i have got to say i emailed windsors support team and they replied within the same day they sent me an alternative link to track my order and i can happily say my dress arrived on the set delivery date in PERFECT condition well worth the price in the end however its a shame i had to contact their help team to receive the tracking info

I ordered a promdress, but my order got cancelled with no explanation. And nobody answers me, and i didn’t Get my money back either. How is this webside Even allowed?????

Ordered a dress but took over a month to come then sent the dress back and only received half of the refund terrible company wouldn’t recommend.

ordered my dress a month ago and my formal is coming up very soon and i need my dress and i’m so scared incase it doesn’t come on time

We ordered a dress online and straight away received an email saying ‘orders are subject to cancellation’. This was very unusual and an immediate red flag. Unsurprisingly, the order was cancelled the very next day. Took over a week for my money to be back in my account. Customer service woman was friendly enough and responded to emails but they shouldn’t advertise dresses that are out of stock or they can’t sell for any reason.

Had an absolutely terrible experience at the Orlando’s Florida Mall location. When the sale rep was scanning one of the earrings, it got caught onto something and broke. Meanwhile, the sale rep still threw them lose into a bag (dislodged from the cardboard and with no stud backings). When we asked for another pair, we got back a nasty look instead. There was no apologies or whatsoever but a complete attitude. Would leave zero stars if there was an option. Needless to say if I’m coming back as a customer. Plenty of other stores in a mall. Good luck to your business!

Was looking for a specific dress I saw online. Maria and her team from store 339 in Orlando premium mall. We’re able to locate the dress for me, since it wasn’t available at her store. They all were very helpful and extremely friendly.

My hoco dress came a month late, it didn't even fit so i wanted to return it. I emailed them and they told me to send a pic of the dress, after i sent the picture they ignored the rest of my emails.

Total spam. I have never ordered anything from them, but they started sending me multiple emails per day. I have no idea how they got my email. When I click "Unsubscribe" in the emails I receive, I'm taken to a page that only allows you to sign UP for their newsletter – no option to unsubscribe. I very much doubt the legitimacy of this company and would never buy anything from them after this sketchy experience.

Ordered a dress it took weeks to get here. It didn’t fit their returns policy says I have to use DHL as international and to print out something to put inside the parcel. No info on where to return it to… spoke to someone on their online message thing and she didn’t know either and said someone will be in touch via email within 48 hours. You only get so many days to return and this is how they don’t let u return no info on where it goes back to then by the time you hear it’s too late. Con artists won’t use them again!

I would like to say the management at Windsor in Orland mall needs to give my lady friend Alissa a huge raise. This lady was so nice and helpful to my daughter on 12/10. Alissa was busy re-arranging items on the floor and I had 5 thousand questions for her about different outfits. She helped every time called out "lady friend". I just wanted to say I appreciate your hard work and kindness.

I went shopping at Windsor on 11/17/2022 for my 30th birthday dress. The store closes at 7pm and I was in store by 6:05pm. I had about 3-4 dresses in my hand when I was approached by a worker asking me if I “plan” on trying the dresses on. I stated “yes, why?” She than told me not today your not you should have got here earlier and she will not be “babysitting.” I was on the phone with my friend and was very upset and said i need these dresses for my birthday this weekend and some are non returnable items. She did not care. I than only chose one because I didn’t know what would fit. I than went to register and the dress had no tag and she told me to go get another or I can’t purchase it so I had to go get another dress. When I got back to register she asked me for my email which I stated I did not have one. She told me than you aren’t purchasing anything. My friend on the phone let me use hers since I don’t have a personal one and can’t provide my work email but she refused to let me purchase products without and email. The worker than gave me an issue about noting the receipt that the dress had no tag for in case I wanted to return since I couldn’t try it on. She refused to give me her name. I than called corporate on 11/18/2022 and spoke with Vienna which was super nice but told me a manager would call me back. Genesis called me back and apologized and offered me a 50% off coupon. I explained I felt very targeted and this was a racial incident because the worker was nice to the other customers and employees that were her same race. I feel this issue was not handled and the 50% coupon is not a compensation for the experience or the way Windsor had made me feel. I will not be using the coupon or shopping here and I will be returning the dress I purchased. This is unacceptable.

I was very sceptical having read the bad reviews and always think good reviews are fake. My daughter said two of her friend's bought prom dresses which were fine so I reluctantly said OK and bought a navy Carmella high slit corset dress for my daughters 6th form Xmas ball and so glad I did. Fits her perfect, beautiful quality, adjustable straps. Ordered on 7.10.22, arrived 17.10.22 via Evri. I would definitely recommend.

Don’t trust this seller, bought 2 dresses for prom, sent both back and they only sent 1 refund. Don’t reply to messages nor to the bank AVOID

Don’t waste your time or your money not only will it take a months to get the dresses from this place 😡 even if you pay extra to get them in a certain amount of time.. complete BS ..you will not receive them anyway and when you finally do get them they are garbage 🗑 you are better going anywhere for dress this place is Horrible the customer service is none existing it should be closed down

I had to pay usd for this cause I like the style dress. You would expect for the price you pay to get the quality. This is basically a one time wear dress cause every little thing damages it. The fabric is so cheap. And the adhesive bra is the worst quality. The glue will literally make your breast/chest rash up.