The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de winedirect.co.uk
Dear David,
Thank you for the 5* review! We strive to deliver this level of service every time and hope to serve you again in the future.
Best wishes,
The Winedirect Team
Great and immediate response to my order.
My order was placed from overseas. The computer system responded quickly and accurately . The order was satisfied immediately and delivered the next day.
What not to like!
13 mars 2025
Réponse de winedirect.co.uk
Dear Clive,
Thank you very much for the lovely review.
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
Great tracking facility on the app…
Great tracking facility on the app detailing exactly how many deliveries before your own. Good driver.
13 mars 2025
Réponse de winedirect.co.uk
Dear NEO,
Thank you for the lovely review, we have passed the feedback onto the driver too.
Many thanks,
The Winedirect Team
Quick prompt delivery
8 mars 2025
Réponse de winedirect.co.uk
Dear Customer,
Thank you for the review. We appreciate you taking the time to leave a positive review, it really does mean a lot to us!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Damian,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
New and Better
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying really hard to make good on the previous companies failings and so far their customer service has been wonderful. Monta reached out and made sure my order was fulfilled and everyone was happy. I would 100% use this company again. Hooray for new ownership!
26 février 2025
Avis spontané
Réponse de winedirect.co.uk
Dear Nicole,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
We truly appreciate your support and look forward to serving you again!
Many thanks,
The Winedirect Team
Great company
After the second delivery from Wine Direct I can say the great service and reliability has wiped away the bad experience I had with Wine Sussex. A totally different company, set up and attitude. Warmly can recommend them. Yes I was also apprehensive but I will use them going forward - thumbs up !
17 février 2025
Avis spontané
Réponse de winedirect.co.uk
Dear Guenter,
Thank you ever so much for your kind words, this is very much appreciated.
We truly value your support and look forward to serving you again!
Many thanks and best wishes,
The Winedirect Team
The new Team at Wine Direct reached out…
The new Team at Wine Direct reached out proactively regarding a previous bad experience with the old Wine Direct owners and showed that they were there to make a difference. Well done on putting Customer Experience in front of Profit to help restore confidence in this brand name
11 février 2025
Réponse de winedirect.co.uk
Hello Rob,
Thank you so much for the lovely review!
Best wishes,
The Winedirect Team
Over and above
I contacted them about an unfulfilled order from November 2023, and received an immediate reply from Monta, explaining they are a completely different company to the one who traded under the Winedirect domain name in 2023.
Although there is no legal obligation the new Winedirect have honoured and delivered that order as a goodwill
gesture. What more could anyone want? Thank you, and good luck to your venture
23 janvier 2025
Avis spontané
Réponse de winedirect.co.uk
Hello Graham,
Thank you ever so much for the lovely review!
Best wishes,
Monta
Nice wines
Nice selection of wines, very fast delivery. The reason i given 4 stars is because even that you spent a lot you need to pay for delivery.
4 février 2025
Réponse de winedirect.co.uk
Dear Vasilis,
Thank you for taking the time to write a review, this is very much appreciated.
As a small family run business, our bargaining power with couriers is not as great as other larger merchants. We do review our contracts with all suppliers on regular basis to keep costs and therefore prices for customers as low as possible.
Best wishes,
The Winedirect Team
I managed to buy a reasonable variety…
I managed to buy a reasonable variety of German wine - not always the easiest thing to do.
8 février 2025
Réponse de winedirect.co.uk
Hello David,
Thank you for the review and 5*! This is very much appreciated.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Mr Gidney,
Thank you for the great review!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Mrs Jones,
Thank you for taking the time to leave a lovely review! Cheers 🥂
The Winedirect Team
Great service and reply to my question
Great service and reply to my question. Very reasonable price too!
4 février 2025
Réponse de winedirect.co.uk
Hi Tracy,
Thank you for the review. We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Yvonne,
Thank you for taking the time to leave a lovely review. We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
Great communication throughout
Great communication throughout
Kept me informed about delivery status
Very pleased with my purchase
Will buy again from winedirect
5 ⭐ ⭐ ⭐ ⭐ ⭐
1 février 2025
Réponse de winedirect.co.uk
Dear Russell,
Thank you ever so much for such a wonderful review, it is truly appreciated!
We appreciate your support and look forward to being your source for exceptional wines.
Many thanks,
The Winedirect Team
Réponse de winedirect.co.uk
Hi James,
Thank you for the lovely review.
We take great pride in curating exceptional wines, and hope you enjoy them!
Best wishes,
The Winedirect Team
Excellent choice of South African…
Excellent choice of South African Wines, prompt delivery
1 février 2025
Réponse de winedirect.co.uk
Dear Miss Honey,
Thank you for your kind words! We’re delighted to hear you enjoyed our South African selection and service.
Many thanks,
The Winedirect Team
Customer service was phenomenal
Customer service was phenomenal. They went above and beyond to ensure delivery occurred for a special 80th birthday. Thank you soooo much. 🤩
17 janvier 2025
Réponse de winedirect.co.uk
Dear Sheila,
Thank you very much for the positive review. We strive to provide this level of service every time!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear David,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Many thanks,
The Winedirect Team
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