The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Service good, but more notice required with delivery.
Nothing wrong with service, but would be better if the delivery company, dpd, would give more notice when the delivery has to be received in person.
7 mai 2025
Réponse de winedirect.co.uk
Dear Graham,
Thank you for taking the time to write a review, this is very much appreciated.
We have passed your feedback onto the courier.
Many thanks,
The Winedirect Team
Completely taken aback at how fast this…
Completely taken aback at how fast this turned up!! Not opened the wine yet, but all packaged well and in one piece.
3 mai 2025
Réponse de winedirect.co.uk
Dear Gina,
We’re so glad you had a positive experience! We strive to provide this level of service every time and are proud of our 100% recyclable eco friendly packaging.
Kind regards,
The Winedirect Team
Easy to order quality wine
Easy to order on line, quality wine.
Delivery on time and substantial protective packing -excellent!
3 mai 2025
Réponse de winedirect.co.uk
Dear Marion,
Thank you for leaving a review and the kind words. We are proud of our 100% recyclable eco friendly packaging.
Kind Regards,
The Winedirect Team
Order mistake
I ordered four bottles of pipers river Dalrymple Pinot noir ( which I had tasted at a Matt Jujes tasting) however I was sent four bottles of Dalrymple vineyards Pinot noir ( which uses grapes from a mix of vineyards) the web site clearly advertises it pipers river Pinot noir
1 mai 2025
Réponse de winedirect.co.uk
Dear Neil,
We are very sorry to hear there has been an issue with the order. We should not have sent a product that was not ordered.
Please send us an email to info@winedirect.co.uk and we will have this resolved as a matter of urgency.
Sincerest apologies for the inconvenience and upset this has caused.
Kind Regards,
The Winedirect Team
New Owners are a class act!
Having had a particularly poor history with is companies previous owners I had little if any expectations of the new owners. Having been vociferous in my condemnation on this site, it is only appropriate to now I have had a magnificent redemptive experience to share this with the site. Sourcing and replicating my previously unmet purchases I have had my faith restored in this company and will happily return to them due to the huge effort they have made in good faith to exceed my expectations and more than adequately replace my previous order at no cost to myself. My faith in human nature as well as this company has been restored. Congratulations you have earned a 5 star recommendation.
11 avril 2025
Avis spontané
Réponse de winedirect.co.uk
Dear Paul,
Thank you ever so much for the lovely and kind review. We really do appreciate it and it has a huge impact for us.
W can't thank you enough for taking the time to write this!
Best wishes,
The Winedirect Team
Good selection, slow delivery
Placed the order on a Tuesday, assuming it would come before, or on the weekend, but was then told it would arrive on the Monday. Nearly eight days for two bottles of wine to arrive… shoddy operations not fit for the modern consumer world.
11 avril 2025
Avis spontané
Réponse de winedirect.co.uk
Dear Chad,
We are very saddened to see such a negative review. We are also quite shocked about the rude language used in your email sent to us, so this review is not surprising.
As a small family run business, we keep all our wines in bonded warehouses across the country. Once an order comes through, we bring the required wines out of bond to pack and dispatch. This process takes 3-5 business days and is clearly explained on our website as well as in order confirmation.
Your order was placed late evening 8th April 2025. It was packed earlier today (11th April) for delivery on Monday, which is in line with our advertised delivery terms.
Best wishes,
The Winedirect Team
Great customer service!!!!
Excellent customer service, fast turnaround on order. Would definitely recommend and use again.
10 avril 2025
Avis spontané
Réponse de winedirect.co.uk
Dear Milo,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear James,
Thank you for the positive feedback!
Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Richard,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Cheers,
The Winedirect Team
Easy and reliable.
8 avril 2025
Réponse de winedirect.co.uk
Dear Graham,
Thank you ever so much!
Best wishes,
The Winedirect Team
Excellent service and excellent…
Excellent service and excellent communication. Monta was great, Delivery arrived quickly and when they said it would.
Would highly recommend.
21 mars 2025
Avis spontané
Réponse de winedirect.co.uk
Dear Mary Louise,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
We truly appreciate your support and look forward to serving you again!
Best wishes,
The Winedirect Team
A great range and speedy delivery
A great range of wines and speedy delivery. The packaging is the best I have seen and all recyclable.
8 avril 2025
Réponse de winedirect.co.uk
Dear Geoff,
Thank you for taking the time to write a review.
We take great pride in curating exceptional wine lists as well as our eco friendly packaging, and we’re thrilled that you enjoyed your purchase.
Kind Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Jack,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Cheers,
The Winedirect Team
Placed the order
Placed the order, paid for it, and guess what? it was delivered on time. Can't comment on the wine as it was a gift, but judging by the service, it will be good.
7 avril 2025
Réponse de winedirect.co.uk
Dear Robert,
Many thanks for the 5* review!
Regards,
The Winedirect Team
Fast reactions
The delivery was very quick and efficient. I only ordered the wine on April 3rd and it was delivered today, 5th April.
5 avril 2025
Réponse de winedirect.co.uk
Dear Robin,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Rich,
Thank you for the positive review!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Louise.
We appreciate the 5* review, thank you!
Best wishes,
The Winedirect Team
Terrific service end to end
2 avril 2025
Réponse de winedirect.co.uk
Dear Andy,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Customer,
Thank you for the 5* review.
We are happy that we are in a position to offer some of our wines at discounted prices and plan to do so moving forward on regular basis.
Cheers,
The Winedirect Team
Brilliant service throughout!!
Easy to order, excellent communication throughout the process, and prompt and efficient delivery. Excellent value too.
What more can you ask!!
1 avril 2025
Réponse de winedirect.co.uk
Dear Allistair,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Many thanks,
The Winedirect Team
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