The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
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Réponse de winedirect.co.uk
Dear Mrs Hazel,
Thank you for the 5* review.
We are proud of our 100% recyclable eco friendly packaging.
Best wishes,
The Winedirect Team
Great company to deal with.
This was the first order I'd placed with this company, everything ran smoothly and I was kept well informed as to when to expect the delivery. This was for a present so I can't comment on the taste of the wine.
8 juillet 2025
Réponse de winedirect.co.uk
Dear Mrs Gill,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Greek wine
Found the Greek Wine we were particular about @ a gd price & quick delivery
4 juillet 2025
Réponse de winedirect.co.uk
Dear customer,
Thank you for your kind words, we’re delighted to hear you enjoyed our selection and service.
Kind Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Dirk,
Thank you for your kind words! We’re delighted to hear you enjoyed our wine selection.
Best wishes,
The Winedirect Team
Love that they use DPD delivery
Love that they use DPD delivery. Clear reliable tracking and on time.
2 juillet 2025
Delicious Wine
The delivery was prompt, and the wine bottles perfectly packed to avoid breakage.
I had this wine recently at a restaurant (at, of course, a most over inflated price), but it was delicious, so looking forward to tasting the contents of these bottles, at a far more reasonable price!
2 juillet 2025
Delivery excellence
I ordered my wine on 23rd (late, about 9pm) and it was delivered on 26th. Tremendous service! Thank you. This was my first use of wine direct, but I doubt it will be the last. Thanks again.
26 juin 2025
Avis spontané
Réponse de winedirect.co.uk
Dear PR,
Thank you ever so much for this amazing review! It is truly appreciated.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear David,
Thank you so much for the 5*!
Best wishes,
The Winedirect Team
Such a swift delivery-fantastic
4 juin 2025
Réponse de winedirect.co.uk
Dear Geoff and Margaret,
Thank you ever so much for the 5* review!
Best wishes,
The Winedirect Team
Great Service
8 mai 2025
Réponse de winedirect.co.uk
Dear Paul,
Thank you for the 5* review!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Hollie,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Cheers,
The Winedirect Team
The ordering was easy - but have yet to drink the wine
The ordering was easy. The delivery was on time and done splendidly. I am likely to return.
As to the wine, I have no idea - yet. It was a gift and it is sitting in a wine cooler fridge 80 miles from here and yet to be drunk. But it reads well on the web page. And it was nice to be able to find Primitivo, which I and the recipient of the gift have shared before (albeit not the same brand) and enjoyed.
9 mai 2025
Réponse de winedirect.co.uk
Dear Barry,
We truly appreciate your support and look forward to serving you again!
Cheers,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Astrid,
Thank you for the 5* review, very much appreciated.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Martin,
Thank you for the 5* review, very much appreciated.
Best wishes,
The Winedirect Team
Delivery just took too long
Delivery just took too long.
From ordering to delivery took 10 days - longer than I was led to believe, and longer than I would reasonably expect. Also, using DPD, one of the worst delivery companies, takes the gloss off the whole experience. On this occasion, I got two grunts from their driver.
9 mai 2025
Réponse de winedirect.co.uk
Dear David,
Thank you for taking the time to write a review.
We are very sorry that your delivery took longer than expected, this should not have happened and we will investigate and ensure this does not happen in the future.
Kind Regards,
The Winedirect Team
Great tasting Rose
Great tasting Rose, in unusual and substantial fluted bottles. Packed with generous protective mouldings and delivered on time. Good value.
7 mai 2025
Réponse de winedirect.co.uk
Dear Hugh,
Thank you for taking the time to leave a review. As a small family run business, this makes a huge difference and means a lot to us.
Many thanks!
The Winedirect Team
Goods arrived in good time and intact
Goods arrived in good time and intact. My wife is a happy lady.
7 mai 2025
Réponse de winedirect.co.uk
Dear Mr Stewart,
Thank you for taking the time to leave a review.
We are thrilled to hear your wife is happy with the purchase!
Cheers,
The Winedirect Team
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