The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
The new owners are Excellent
The old Co was a little disappointing. The new is excellent.
2 octobre 2025
Avis spontané
Réponse de winedirect.co.uk
Dear John,
Thank you so much for taking the time to leave a 5* review. This does really mean a lot to us!
Many thanks,
The Winedirect Team
Perfect to deal with
Perfect to deal with. Easy to order and prompt service and many updates. They have my favourite wine!
1 octobre 2025
Réponse de winedirect.co.uk
Dear Dewi,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
I ordered 4 bottles of wine and only…
I ordered 4 bottles of wine and only three were posted to me. I have emailed multiple times, phoned and left voice mails for over two weeks with no reply. Absolute fraud and not trustworthy in any way. Avoid.
26 septembre 2025
Avis spontané
Réponse de winedirect.co.uk
***UPDATE***
Just a quick update for anyone reading this review. We have been in touch with the customer and have identified that the parcel was sadly damaged during transit and the courier repacked the order and delivered part of it to the customer without informing the us, the sender. This is not a standard procedure and we have raised a formal complain with the courier.
The customer has since received the full order.
__________________________________________________________________________________
Dear Angus,
We are very sorry that there seems to have been an issue with the order.
We have checked our emails and cannot see any messages from you. Our email address is info@winedirect.co.uk. We have gone through our voicemails and can see one left Friday afternoon, which had not been picked up just yet. We would have called you back as soon as it is picked up on Monday.
We will be in contact with you direct to resolve this issue.
Kind regards,
The Winedirect Team
Really good service and quick delivery
9 septembre 2025
Réponse de winedirect.co.uk
Dear Joe,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Great service all round
I would definitely recommend using this company. The wine was delivered in good time to my friend as a gift.
Any queries I raised via email were responded to extremely promptly and very politely. So nice to know that this type of service still exists.
12 septembre 2025
Avis spontané
Réponse de winedirect.co.uk
Dear France,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Great quick & efficient service
Great quick & efficient service. The wine was exactly what my Father inlaw was looking for.
3 septembre 2025
Réponse de winedirect.co.uk
Dear Mr Graham McCormick,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Customer,
Thank you ever so much for leaving a 5* review!
Cheers,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Trevor,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Cheers,
The Winedirect Team
Fast and efficient
Fast, efficient, took VAT off automatically for export to Guernsey. Only ordered two bottles to test the service but will be using a lot more now. Highly recommended
5 septembre 2025
Réponse de winedirect.co.uk
Dear Andrew,
Thank you for taking the time to write a review. We truly appreciate your support and look forward to serving you again!
Kind Regards,
The Winedirect Team
Happy Customer
First time I have ordered, impressed with speed of delivery! Will order again.
5 septembre 2025
Réponse de winedirect.co.uk
Dear Julie,
Thank you for your review! We look forward to helping you discover more great wines in the future.
Best wishes,
The Winedirect Team
Quick and simple experience,now its…
Quick and simple experience,now its time to enjoy the white wine on ice
3 septembre 2025
Réponse de winedirect.co.uk
Dear Dennis,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Kind Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Peter,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Kind Regards,
The Winedirect Team
Wide variety of wines
Wide variety of wines, I was specifically looking for South African wines, and found my favourites. Delivery did not take long and my wines were well packaged.
9 août 2025
Réponse de winedirect.co.uk
Dear Selyeena,
We take great pride in curating exceptional wine lists, and we’re thrilled that you enjoyed our South African wine list.
Many thanks,
The Winedirect Team
Quick delivery
Quick delivery and always great that they have my favourite red wine in stock
6 août 2025
Réponse de winedirect.co.uk
Dear Paul,
Thank you so much for leaving a 5* review!
Many thanks,
The Winedirect Team
Great service and fast delivery
12 août 2025
Réponse de winedirect.co.uk
Dear Gillian,
Thank you!
The Winedirect Team
Réponse de winedirect.co.uk
Dear Customer,
Thank you for taking the time to write a review, we do really appreciate it.
We are proud of our 100% recyclable eco friendly packaging.
Thank you,
The Winedirect Team
Great selection of wine
Great selection of wine, easy to navigate website, smooth transaction and speedy delivery.
9 août 2025
Réponse de winedirect.co.uk
Dear Susan,
Thank you for the lovely feedback. This is very much appreciated.
Thank you,
The Winedirect Team
Had just what we wanted in stock at a…
Had just what we wanted in stock at a fair price, and very fast delivery. Delivered to the wrong house but that's dpd for you. Lucky we've got honest neighbours
9 juillet 2025
Réponse de winedirect.co.uk
Dear customer,
Thank you so much for the lovely review.
We have sent your feedback over to the local courier depot, to ensure this does not happen again.
Many thanks,
The Winedirect Team
Very happy overall and would definitely…
Very happy overall and would definitely order again. Overall great service, they had my favourite wines at reasonable price, well packaged and tracked delivery. There was a 'quiet window ' of a few days until my order shipped when I wondered if I'd get my order in time but this was within their delivery window
9 juillet 2025
Réponse de winedirect.co.uk
Dear Jason,
Thank you for the review, it is very much appreciated!
Cheers,
The Winedirect Team
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