The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de winedirect.co.uk
Dear Peter,
Thank you for the 5*, it is really appreciated.
Kind Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Customer,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Would highly recommend.
Used this company multiple times, great products and prompt delivery service. Always keep you updated throughout the order, would highly recommend.
6 novembre 2025
Réponse de winedirect.co.uk
Dear Mark,
Thank you for your review! We look forward to helping you discover more great wines in the future.
Cheers,
The Winedirect Team
Delivery very fast and on time.
6 novembre 2025
Very Happy with prompt service and…
Very Happy with prompt service and delivery
Highly recommended!
6 novembre 2025
Réponse de winedirect.co.uk
Dear Gary,
Thank you for the 5*!
Best wishes,
The Winedirect Team
Wine was delivered to wrong address
Wine was delivered to wrong address. Not winedirect’s fault, but you need to know that the courier has let you down.
4 novembre 2025
Réponse de winedirect.co.uk
Hello Nigel,
Thank you for taking the time to write a review and informing us about the issue with the courier.
As a small family run business all reviews are very important to us and do make a big difference with the every day running of the business.
We have raised a formal complaint with the courier's local depot to ensure this does not happen again.
Please accept our sincerest apologies for the inconvenience caused.
Kind Regards,
The Winedirect Team
Nice to return to a good wine merchant
Provided precisely the wine I sought. Decent price. Prompt delivery.
4 novembre 2025
Réponse de winedirect.co.uk
Hello Richard,
Thank you very much for such a lovely review!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Deborah,
Thank you so much!
The Winedirect Team
Great service!
I needed a special bottle, within a few days of ordering so messaged to that effect. Pleased to get a quick response, and the wine delivered in plenty of time for the event.
22 octobre 2025
Avis spontané
Réponse de winedirect.co.uk
Dear Michelle,
Thank you so much for the lovely review!
Kind Regards,
The Winedirect Team
Perfect wine delivery
Arrived quickly and packaged perfectly.
I will definitely order again 5*
8 octobre 2025
Réponse de winedirect.co.uk
Dear Nathan,
Thank you for the 5*!
We are proud of our 100% recyclable eco friendly packaging.
We truly appreciate your support and look forward to serving you again.
Kind Regards,
The Winedirect Team
Needed to replace a bottle I should not have drunk
Efficient service providing the wine I wanted. Shame they only had one bottle left!
8 octobre 2025
Réponse de winedirect.co.uk
Dear Rose,
Thank you for the 5*, this does mean a lot to us!
Kind Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Mr Perry,
Thank you for the 5*!
Many thanks,
The Winedirect Team
First ever order with Wines…
First ever order with Wines Direct..from initial online order to delivery have been kept well informed of progress
Although I was after a specific wine there seemed a large choice to suit all palets & prices
Only quibble would be high Delivery Charge
Will definitely order again
3 octobre 2025
Réponse de winedirect.co.uk
Dear Colin,
Thank you for taking the time to writ a review.
Instead of inflating our bottle prices to hide the delivery cost, we charge our customers what it costs us for shipping.
As a small family run business, our bargaining power with couriers is not as great as other larger merchants. We do review our contracts with all suppliers on regular basis to keep costs and therefore prices for customers as low as possible.
Kind Regards,
The Winedirect Team
My first order with Winedirect
My first order with Winedirect. It was a gift. The parcel arrived sooner than expected and very nicely packaged. Thanks you!
2 octobre 2025
Réponse de winedirect.co.uk
Dear Dennis,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Kind Regards,
The Winedirect Team
Hi this wine is a perfect light wine…
Hi this wine is a perfect light wine bravo excellent.
1 octobre 2025
Réponse de winedirect.co.uk
Hi James,
We are very happy to hear you enjoyed the wine!
Cheers,
The Winedirect Team
Grape escape
DPD delivered between the promised times, brought the wine to my flat, and the driver was polite and friendly
2 octobre 2025
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