The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great service and kept me updated on the delivery.
Really good service and kept me updated on the delivery as it was a birthday present I needed delivered on time.
11 février 2026
Réponse de winedirect.co.uk
Dear Timothy,
Thank you for the review.
We are glad we could help on this occasion.
Kind Regards,
The Winedirect Team
Fantastic speedy delivery
11 février 2026
Réponse de winedirect.co.uk
Dear Patricia,
Thank you for the 5*.
Best wishes,
The Winedirect Team
I could not complain about the service…
I could not complain about the service and I will certainly be buying from them again in the near future
2 février 2026
Réponse de winedirect.co.uk
Dear Andrew,
Thank you for the review and we hope to see you back soon!
Best wishes,
The Winedirect Team
Responsive with great communication
Relatively quick delivery and good communication. Courier (DPD) was not so great as package delivered wrong way up and was open.
15 janvier 2026
Réponse de winedirect.co.uk
Dear Julie,
Thank you for taking the time to write a review.
We are very sorry for the issue with the courier. Your feedback has been passed onto the local depot.
Kind Regards,
The Winedirect Team
Always deliver in a timely fashion
Always deliver in a timely fashion. Great choices, too.
8 janvier 2026
Réponse de winedirect.co.uk
Dear Karen,
Thank you very much for taking the time to leave a 5* review, we really appreciate it!
Best wishes,
The Winedirect Team
Clear website and efficient delivery
12 janvier 2026
Réponse de winedirect.co.uk
Dear Brenda,
Thank you very much for the 5*!
Cheers,
The Winedirect Team
Great service and quick delivery
Great service and quick delivery. Kept up to date on progress.
10 janvier 2026
Réponse de winedirect.co.uk
Dear Conrad,
Thank you for taking the time to write a review, it means a lot to us!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear customer,
Thank you for the 5*!
Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Claire,
Thank you for the 5*!
Best wishes,
The Winedirect Team
Arrived on time and nice safe packaging
3 décembre 2025
excellent wine good value and service
2 décembre 2025
Réponse de winedirect.co.uk
Dear Graham,
Thank you very much for the review.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Customer,
Thank you so much for such a lovely review!
Best wishes,
The Winedirect Team
Excellent service well done from your…
Excellent service well done from your client in Australia, up to date delivery notice every thing A1
3 décembre 2025
Brilliant communication and prompt…
Brilliant communication and prompt responses. Great service with a super range of Australian wine on offer so we could send wines we know and love.
1 décembre 2025
Réponse de winedirect.co.uk
Dear Alison,
We take great pride in curating exceptional wine lists, and we’re thrilled that you enjoyed your purchase!
Many thanks,
The Winedirect Team
Disappointing delivery
The order was despatched through ParcelForce. Despite requesting that they leave the delivery in our chosen safe place they failed to deliver on three consecutive days. It was delivered on the fourth attempt. The courier advised us he was not allowed to leave wine in a safe place. This was not stated on the delivery options. I wrote to wine direct on two separate occasions and received no response.
1 décembre 2025
Réponse de winedirect.co.uk
Dear Allan,
We are very sorry to hear there has been an issue with the delivery.
It is a legal requirement that all alcohol deliveries must be received by someone over 18. Parcels cannot be left unattended to avoid any minors or vulnerable adults getting hold of them.
We do apologise that we did not respond to your emails, they seemed as informative and you stated that you have spoken to Parcelforce and have rearranged the delivery. We have been monitoring the tracking in the background and checkin to make sure it gets delivered.
Please accept our sincerest apologies for any inconvenience this has caused you.
Kind Regards,
The Winedirect Team
Excellent service delivered on time…
Excellent service delivered on time with no hassle
1 décembre 2025
Réponse de winedirect.co.uk
Dear Lorna,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Excellent experience
Website was easy to navigate, with a good selection of Australian wines from the Barossa.(I have not opened any of the wines yet, but I am looking forward to doing so, as most of those I ordered I have tasted and enjoyed immensely at the winery cellar door on a recent trip to Australia.)
My order was processed promptly and efficiently with excellent communication from the start.
The order arrived promptly, the wines were extremely well packaged. I highly recommend Winedirect.
18 novembre 2025
Avis spontané
Wonderful
I made errors more than once to delivery addreess. Winedirect quickly amended them without any problem. They also had problems delivering them dueto recipients fault. They delivered them to anoyher address at my request after 3 attempts to deliver. They couldnt have provided a better service and i will be using them again
10 novembre 2025
Réponse de winedirect.co.uk
Dear Shirley,
Thank you ever so much for such a lovely review, as a small family business, this means a lot to us!
Best wishes,
The Winedirect Team
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