The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de winedirect.co.uk
Dear Oliver,
We are glad to hear that you were satisfied with the order and service received!
Regards,
The Winedirect Team
Réponse de winedirect.co.uk
Dear MrKenPickering,
Thank you for taking the time to leave a review, this is very much appreciated!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear HM,
Thank you for the review!
Cheers,
The Winedirect Team
Great selection of available wines
Great selection of available wines. Good website and easy ordering. Delivered as promised. A little pricey but some good bin end deals often available.
1 avril 2026
Réponse de winedirect.co.uk
Dear Mr Slater,
Thank you for taking the time to write valuable feedback.
Kind Regards,
The Winedirect Team
Excellent service
Excellent service. My favourite wine to gift, at a very reasonable price. Speedy delivery, well packaged, and Armand dealt with an issue professionally, thank you
1 avril 2026
Delivery by DX is just woeful and failed 3 times.
Whilst ordering was easy delivery by DX is woeful. On 3 occasions Przemyslaw the driver has failed to deliver and said that he left a card through the door.! Not our door and n all 3 occasions we were here. On the last delivery slot I tracked him and he wasn't in the village when I got notification that DX could not deliver. I am beginning to think that wine direct.co.uk is a scam. We are easy to find right next to a primary school and the driver has lied. Everyone else finds us and now the wine has been in transit for over a week.
13 mars 2026
Avis spontané
Réponse de winedirect.co.uk
Dear Customer,
Thank you for taking the time to write a review. As a small family run business, all feedback is very important to us, as it helps us improve.
We are very sorry about the experience you had with the delivery. This is completely unacceptable and we have already spoken with the local depot to ensure this does not happen again.
Best wishes,
Winedirect Team
To bring a wine from California
To bring a wine from California, USA to UK, that was not readily available on their website made me want to write about my experience with Wine Direct. The Wine Direct online app was quick, professional, informative of every step and efficient.
The wine was excellent.
4 mars 2026
Réponse de winedirect.co.uk
Dear Eamonn,
Thank you for such a lovely review, this has made our day!
Best wishes,
The Winedirect Team
They had the wine I wanted in stock and…
They had the wine I wanted in stock and delivery was prompt.
4 mars 2026
Art de Vivre French Wine
First time I have used Wine Direct and so pleased that I did. They have a very efficient and easy way of ordering wines and delivery was very fast. All items are very well packaged and received in excellent condition. I highly recommend this company and they continually updated me on the status of my order. Will definitely use Wine Direct again!
7 mars 2026
Réponse de winedirect.co.uk
Dear Michael,
Thank you ever so much for this lovely review. We hope to serve you again very soon!
Best wishes.
Winedirect Team
Réponse de winedirect.co.uk
Dear Amy,
Thank you for the 5*!
Cheers,
The Winedirect Team
Quite quick
Wine was received after 3 days or so, not of a problem with DPD but they came through in the end
5 mars 2026
Réponse de winedirect.co.uk
Dear Nigel,
Thank you for taking the time to write a review, as a small family run business, this is very important to us.
Best wishes,
The Winedirect Team
A favourite wine fast
We had drunk the last of one of our favourite wines (Greywacke pinot gris) when we spotted it on WineDirect’s website, and on offer. We ordered it on Tuesday evening and it was delivered Thursday. Excellent!
5 mars 2026
Réponse de winedirect.co.uk
Dear Greywacke fan,
We are happy we could assist with finding one of your favourite wines!
Thank you for the review and hope to serve you again soon.
Cheers,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Marcus,
Thank you for the review! This is very much appreciated.
Best wishes,
The Winedirect Team
Delivered within projected timescale
Delivered within projected timescale. Well packaged with no damage to the box
4 mars 2026
Good level of communication
Not disgruntled at all!
Kept me fully updated re delivery. Wine delivered on time.
Excellent wine.
11 février 2026
Réponse de winedirect.co.uk
Dear Customer,
Many thanks for this amazing review!
Cheers,
The Winedirect Team
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