The ordering process was simple and wine is superb but your delivery partner DPD are awful. The driver doesn't speak English. When ordering on line the whole process from ordering to to delivery need... Voir plus
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First time using Wine Direct and we were not disappointed. Only place in the UK that we can get the Sancerre we adore. Delivery was fast and was packed extremely well. Very happy and will be or... Voir plus
L'entreprise a répondu
This company raises the excellence bar that other companies can only dream of. I placed the order at 3/8/2026 at 2pm, the order arrived 10am the following day. Can't ask for more than this. Will be o... Voir plus
L'entreprise a répondu
Wine direct has been taken over by professionals! After waiting 14 months for my order (which had been placed with the old company who ghosted me) it finally arrived yesterday. The company is trying r... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
UK's original online wine superstore. Now under new ownership.
Coordonnées de contact
Unit 8M, Worton Hall Industrial Estate, Worton Road, Isleworth, TW7 6ER, Isleworth, Royaume-Uni
- info@winedirect.co.uk
- winedirect.co.uk
4,5
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 85 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very good price and service was fast
3 juin 2026
Réponse de winedirect.co.uk
Dear Wendy,
Thank you for the 5*!
Best regards,
The Winedirect Team
Great company
Easy, smooth ordering online. Good delivery information and polite delivery man.
3 juin 2026
Excellent choices of wine available
Excellent choices of wine available. Following my order Winedirect kept me very well informed about the progress and shipped in excellent time. The package was extremely well packed.
1 juin 2026
Réponse de winedirect.co.uk
Dear Customer,
Thank you for the review.
We are glad you enjoyed the wine selection, service and packaging. We are very proud of our 100% recyclable eco friendly packaging!
Kind Regards,
The Winedirect Team
Ordered wine as a gift
Ordered wine as a gift. Good communication throughout the order process. Wine delivered in good time.
1 juin 2026
Réponse de winedirect.co.uk
Hello Kyla,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
!!!Has taken nearly a week and wine still…
Has taken nearly a week and wine still hasn't arrived despite being told I needed it for a particular day and was told yes it would arrive in time
I wish I hadn't wasted my money
23 mai 2026
Avis spontané
Réponse de winedirect.co.uk
Dear Jacqui,
Thank you for taking the time to leave a review. As a small family run business, all reviews are very valuable to us, as they give us a chance to improve our service.
As all our wines are stored in bonded warehouses across the country, and have to be brought out of bond before sending to the customer; our orders do take 3-5 days to deliver.
Having looked into your complaint, we can see that the order was delivered within our advertised delivery time.
Please let us know if you have any questions or if there is anything we can help with.
Kind Regards,
The Winedirect Team
Excellent selection and had exactly…
Excellent selection and had exactly what I was looking for. Delivery was very prompt and excellently packaged
6 mai 2026
Réponse de winedirect.co.uk
Dear Jamie,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Hello Ross,
Thank you for the 5*!
Best wishes,
The Winedirect Team
Good value.
Best value for a delicious Rose called The Bulletin which I first discovered on a P&O cruise. Ordering from Winedirect was simple and delivered in good time. Only disappointment was shipping cost which increased with the more you ordered, but then I’m assuming it’s based on weight rather than quantity hence four stars.
5 mai 2026
Réponse de winedirect.co.uk
Dear Alan,
Thank you for taking the time to leave a review, this is very much appreciated.
Instead of raising our per bottle prices to hide delivery costs, we charge our customers what it costs us to pack and deliver the wines.
You are absolutely correct, our shipping prices depend on the amount of bottles purchased our courier charges us based on weight and size of parcels. We do review our contracts with all suppliers on regular basis to keep costs and therefore prices for customers as low as possible.
Many thanks,
The Winedirect Team
Excellent quality of products
Excellent quality of products, simply ordered and received in one week.
1 mai 2026
Réponse de winedirect.co.uk
Dear Paul,
Thank you for the 5*, very much appreciated!
Best wishes,
The Winedirect Team
Réponse de winedirect.co.uk
Dear Mrs Judith Graham,
Thank you ever so much for the review!
Best wishes,
The Winedirect Team
Great delivery times and a nice…
Great delivery times and a nice selection of quality wine.
7 mai 2026
Please see my emails regarding the…
Please see my emails regarding the delivery. Clearly your delivery agent has no interest in delivering your wine safely and then sends an inaccurate-in fact dishonest email describing the delivery. I shall not be reordering from you unless you use better agents
G Crisp
7 mai 2026
Réponse de winedirect.co.uk
Dear JRG Crisp,
Thank you very much for taking the time to provide feedback and bringing this to our attention. As a small family run business, it is very important to us that any issues are raised with us, so that they can be resolved and avoided in the future.
As we have stated in our email to you, we have raised a formal complaint with the local depot concerning the drivers behaviour to ensure this does not happen again. The driver will be spoken to and dealt with internally.
Please accept our sincerest apologies for the issues with the delivery.
The Winedirect Team
Very impressed
Easy to order via website, great communication about processing and delivery, and fantastic packaging.
6 mai 2026
Réponse de winedirect.co.uk
Dear Customer,
Thank you for your kind words! We’re delighted to hear you enjoyed our website and service.
Best wishes,
The Winedirect Team
Perfect Experience
Easy to order, swift dispatch, delivered as scheduled, excellent packaging. Perfect.
5 mai 2026
Réponse de winedirect.co.uk
Dear Guy,
We’re so glad you had a positive experience! We strive to provide this level of service every time.
Best wishes,
The Winedirect Team
Great Company to deal with and Excellent Wine Selection and Knowledge
The selection of delicious and hjigh-quality wines and ordering process with Winedirect is always a pleasure. They are extremely knowledgeable about the product and very helpful with any ad hoc enquiries. Price and delivery all competive.
2 avril 2026
Réponse de winedirect.co.uk
Dear Edward,
Thank you for your kind words! We’re delighted to hear you enjoyed our selection and service.
Best wishes,
Winedirect Team
Réponse de winedirect.co.uk
Hello Jason,
Thank you ever so much for the review!
Best wishes,
The Winedirect Team
Great service prompt delivery
2 avril 2026
Delivery
It would be ideal if i was offered 2 alternative delivery slots to chose, or if the delivery was done after 10:00 (i sleep between 03:00 - 10:00 and was woken up by the delivery).
8 avril 2026
Réponse de winedirect.co.uk
Dear Customer,
We are very sorry to hear that you were woken up by the courier making the delivery.
You should have received a tracking link the day before the delivery with options to change the delivery.
Kind Regards,
The Winedirect Team
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