I just tried to take advantage of the Memorial Day sale which says if you order any 15 bottles of wine you will receive a 50% discount at checkout. That was not happening for me. I contacted their cus... Voir plus
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When I needed to call Wine Insiders, they have always been helpful. I called today regarding my shipment. I have it sent to FED EX, because it's easier to pick the wine up there, instead of wonderin... Voir plus
My case of wine arrived with a bottle broken. That fact was visibly obvious before the box was opened, and easily confirmed upon opening the box. There was no doubt it happened during shipment, and... Voir plus
Wineinsiders has great customer service. Orders are delivered promptly and are easy to either have delivered at your home or to an alternate location (ie. Walgreens). They offer very good wines from... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Wine Insiders makes it easy to get great wine. Our in-house winemaker works with world class wineries to stock our online store with exclusive selections from some of the world's best wineries and regions. With over 40 crowd-pleasing varietals from 15 top wine regions, you're sure to find wine that you love. We love our wine so much that we offer a 100% Satisfaction Guarantee, so you can ship and sip risk-free. Shop with confidence knowing you won't find hidden fees or unexpected club subscriptions at Wine Insiders. Allow us to raise a glass and welcome you to a world of: BETTER WINE, DELIVERED!
Coordonnées de contact
PO Box 15158, 90209, Beverly Hills, Etats-Unis
- (800) 615-7304
- info@wineinsiders.com
- wineinsiders.com
4,3
Excellent
200 avis
A répondu à 63 % de ses avis négatifs
Répond généralement dans un délai de plus d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
We've been ordering cases of wine from…
We've been ordering cases of wine from Wine Insiders for a number of years. On rare occasions, we might find a bottle that is not to our liking. A simple call to one of their service representatives and (no questions asked), they easily offer a credit to our next purchase. Overall, we like their wine and will continue ordering from them.
19 mai 2025
Avis spontané
Wine Insiders is my go-to
Wine Insiders is my go-to for keeping the house fully stocked, and also when I need to buy gifts.
The selection is immense, and I’ve been able to try new varietals from new regions at great prices.
And they have a deal, it’s a steal!
18 mai 2025
Avis spontané
Open your case as soon as you get it
Open your case as soon as you get it. There were only 5 bottles in my case of 6. Customer service finally came through after numerous questions and holds regarding tampering and refunds. After offering a store credit, which would have required me to place yet another order, they agreed to refund my card for one bottle. Not worth the hassle. Drives me to drink.
6 mai 2025
Avis spontané
Customer Service is Excellent!!!
It is verrrrry seldom when something goes wrong but when it does, WineInsiders customer service makes it right! They are pretty close to the customer service at Chewy.com. That is saying a LOT! I have been a faithful customer for a lonnnnnggg time and now I can highly recommend them! Cheers!
27 avril 2025
Avis spontané
I ve tried a couple of bottles so far
I ve tried a couple of bottles so far. The Australian Wollombi Sgiraz the Quarata Cab from the Colubia Valkey, and the G P C Zin from Lodi. None of the stand out. All were drinkable but not a reorder. I like a more bold vivart taste. I have several other bottles to try. If I find one that I enjoy I will share it in another review and order more.
24 avril 2025
Avis spontané
So far so good
So far so good. Wines are pretty good and the occasional promotional prices make them even better. I’d signed up for a quarterly subscription but I opted out because I drink too much and needed a refill asap. The home delivery is great so I don’t get any more DUIs driving to buy more wine. Customer service is also pretty good. That annoying trailer trash, Alicia (who left a 1 star review) is probably just angry because she’s fat and single. Cheers!
22 avril 2025
Avis spontané
I’ve been a customer for years and…
I’ve been a customer for years and would by wine by the case. Each time I placed an order the price was great. Today’s Interaction wasn’t good. The prices for the cases went up by alot. I’ve made purchases from other outlets when I found excellent deals but would always buy again from wine insiders. The completion still has great prices. I don’t know why wine insiders has raised prices so much
11 avril 2025
Avis spontané
Réponse de Wine Insiders
Hello Albert,
Thank you for taking the time to share your thoughts, and we truly appreciate your loyalty over the years. We're sorry to hear that your recent experience didn't meet your expectations. We understand how important value is when it comes to choosing where to shop your wines.
Your feedback is incredibly important to us, and we’ll be sure to share your concerns with our team as we continue to review our pricing and promotions. We’d love the chance to regain your confidence and help you find great deals that work for you.
Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com. We're always here to help and would be happy to assist with any questions or future orders.
Cheers,
Wine Insiders Customer Service Team.
NOT MY DOOR! NOT WHAT I REQUESTED
March24 the they took my money. It's 04.02.2025 I still don't have the wine I ordered! LIARS! 3 DAYS IS BS! They wouldn't cancel my order after less than 24 hrs when I explained that my daughter was having emergency brain surgery and I needed to be with her. So I had to find someone to loan me money to be there with her. Then they delivered the order 3 times to the wrong door even though I provided fed ex with an address where an adult would be home all times. They still tried to deliver to my address but couldn't tell the difference between a huge 1 on a door and a 3. So I contacted them about getting the address switched to my sister's house a few roads over and they decided to just ship it back to themselves! Ok if it's as crappy as your service then ENJOY! ITS BEEN MORE THAN A WEEK AND I DONT HAVE MY WINE OR MY MONEY! DONT DO BUSINESS WITH THEM THEY ARE LIARS, YOU ARE NOT GETTING YOUR WINE IN 3 DAYS BECAUSE THE DELIVERY DRIVERS DONT KNOW THE DIFFERENCE BETWEEN A ONE AND A THREE. THEN WHEN YOU GIVE THEM AN ADDRESS THEY CANT SCREW UP, THEY WILL JUST SHIP IT BACK TO THEMSELVES, MORE POWER TO YOU, GIVE ME MY MONEY BACK SO I CAN DO BUSINESS WITH ACTUAL BUSINESS PEOPLE! Ordered on 03.23.25. and it's April 3rd- no wine nor my money back!
23 mars 2025
Avis spontané
Réponse de Wine Insiders
Hello Alicia,
Thank you for taking the time to share your experience. We’re truly sorry for the inconvenience and distress you’ve endured not just with your order, but during an incredibly difficult personal time. Please know that this is absolutely not the kind of experience we want for our customers, and we understand how upsetting this situation must have been.
We take these matters seriously, especially when it comes to order fulfillment, communication, and support. Our team would appreciate the opportunity to look into this further and ensure the proper resolution is in place.
Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com so we can assist you directly and make this right.
Best,
Wine Insiders Customer Service Team
so far,I love the wines
So far,I love the wines. However, I was disappointed that I couldn't order more of the Paperbark Cab!
13 mars 2025
Avis spontané
Réponse de Wine Insiders
Hello Janis,
Thank you for your wonderful feedback! We’re delighted to hear that you’re loving the wines. We’re sorry to hear that you had trouble ordering more of the Paperbark Cabernet Sauvignon. You can actually order more of a specific bottle. We’ll review our website to ensure the process is as smooth as possible.
If you’d like assistance with placing an order or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com.
Cheers,
Wine Insiders Customer Service Team
What made my experience great was being…Reaching Out!
What made my experience great was being able to reach out to Wine insiders when I had a question!
I also appreciated the offer they gave me for my first order.
I ordered 8 wines and Hvave recently tried the Cabernet Franc from Ethic Drinks!
Excellent wine!
Looking forward to trying the others soon!
7 mars 2025
Avis spontané
Réponse de Wine Insiders
Hello Ira,
Thank you for your kind words! We're delighted to hear that you had a great experience and that our team was able to assist you. It’s wonderful to know you enjoyed the Cabernet Franc from Ethic Drinks, and we hope the rest of your selections are just as enjoyable!
If you ever have any questions or need recommendations, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com.
Cheers,
Wine Insiders Customer Service Team
Réponse de Wine Insiders
Hello Marcia,
Thank you for your kind words! We're thrilled to hear that you had a great experience with our service and that you'll be ordering again. Your support means the world to us!
If you ever need assistance or have any questions, please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com
Cheers,
Wine Insiders Customer Service Team
Buyer Beware
I have been ordering from Wineinsiders.com for years and have up until recently never had a problem with deliveries. I ordered a gift of 6 bottles to be sent to my brother in Brooklyn in time for Super bowl Sunday and he never received it. We always use a FEDEX drop off such as Walgreens and never had a problem until these last 2 orders. I requested a cancelation and refund since it past the Super bowl day and still haven't been given my refund. This company is changing and not for the better. Please note there is again NO PHONE NUMBER for customer service and their reps are out of the country so BUYER BEWARE! I personally am done with this company the stress they caused was overwhelming to both my brother and myself.
5 février 2025
Avis spontané
Réponse de Wine Insiders
Hello Laurie,
We’re truly sorry to hear about your recent experience and the frustration it has caused. Ensuring timely deliveries and exceptional service is our priority, and we regret that we fell short in this instance. We understand how disappointing it is when an order doesn’t arrive as expected, especially for a special occasion.
Please know that we are committed to making this right. We’d appreciate the opportunity to further investigate and resolve this issue for you. Please don’t hesitate to reach out at +1 800 615 7304, via live chat, or by emailing info@wineinsiders.com, and our team will be happy to assist.
Cheers,
Wine Insiders Customer Service Team
I do not have a complaint about the…
I do not have a complaint about the wine, just a recent promotion. If I ordered 14 bottles of wine at 9.99 per bottle, I was to receive a magnum free. I ordered 15 bottles and did not receive the gift bottle. Called the company and a lame excuse of ordering too much wine. ARE YOU KIDDING ME!!
17 janvier 2025
Avis spontané
Réponse de Wine Insiders
Hello George,
Thank you for your feedback. We’re glad to hear there are no concerns with the wine itself. We sincerely apologize for any confusion regarding the recent promotion. The promotion was designed to include the free gift with orders of exactly 14 bottles, ensuring it could fit within the shipping box, which accommodates up to 15 items. We understand how this could have been unclear, and we regret any frustration it caused.
If you’d like to discuss this further or if there’s anything we can do to make things right, please don’t hesitate to reach out at +1 800-615-7304, via live chat, or by emailing info@wineinsiders.com. We truly appreciate your understanding and your continued support!
Cheers,
Wine Insiders Customer Service Team
Good selection but watch for duplicates
Great experience ordering the wine and it was delivered promptly and with care. The only issue I see is when ordering more than one "curated" set of 3 or six you get duplicate bottles if wine. Of the 15 I ordered (set of 6, 6, and 3) there were 5 bottles that were duplicates. I would have hoped that they would be more aware of this and at least change out the duplicate bottles for something else.
That's the only comment/suggestion for the future.
21 novembre 2024
Avis spontané
41% One Star Reviews! Do not order!
PLEASE, Please take notice of the 41% one star reviews before ordering!! I wish I had noticed this before spending a great deal of money on a case of wine for a friends birthday. If I could give a negative star rating for service and delivery, I would. My birthday gift of a case of wine arrived damaged with broken bottle that damaged the labels of other bottles and cut the hand of the gift recipient. I called and I emailed Wine Insiders immediately. After multiple attempts to get someone on the phone, I did talk to a customer service rep. I was offered $25 online credit for a future order initially and then, after "speaking with management," they added another $20. Why do they think I would ever order from them again with the worst customer service I have experienced in a very long time?? I know they have insurance on these Fedex deliveries. I sent 3 photos showing the broken bottle and the damaged box. This was a gift!! I asked them to redeliver the case of wine and asked if they can have Fedex pick up the damaged box with remaining bottles. They refused and/but stated they would be using my photos to address Fedex, and more than likely they will be getting a refund from Fedex themselves. DO NOT order from this company.
18 novembre 2024
Avis spontané
Réponse de Wine Insiders
Hello Debra,
Thank you for sharing your feedback, and we sincerely apologize for the negative experience you had with your order. We understand how disappointing and frustrating it must have been to receive a damaged case of wine, especially as a gift, and we deeply regret that the service and resolution process did not meet your expectations.
Customer satisfaction is very important to us, and we truly apologize for the issues you experienced with delivery, as well as the delays in getting in touch with our team. We want to make things right, and we would appreciate the opportunity to resolve this situation to your satisfaction.
Please reach out to us directly at info@wineinsiders.com, through live chat, or by calling (800) 615-7304, so we can look into this matter further and work on a solution. Your feedback helps us improve, and we genuinely want to make it right.
Thank you for your understanding, and we hope to have the opportunity to assist you.
Warm regards,
The Wine Insiders Team
Lived in Calif, now in Nevada
I lived in California my entire life and got used to California wines. Then I moved to a small rural town in Nevada and the wines here are mediocre at best. I was so happy to discover Wine Insiders (thanks to a $30 gift certificate). I ordered a collection of 3 reds and 3 whites. The shipment arrived right on time and the wines are delicious! Thank you Wine Insiders for such a wonderful experience. I'll order again.
13 novembre 2024
Avis spontané
The wine selection is good and price is…
The wine selection is good and price is cheap, but all wines r spoiled. For the wine is really important way of storing and transporting, so wines this company offers good just for cooking
10 janvier 2024
Avis spontané
Réponse de Wine Insiders
Hi Julia,
Thank you for sharing your feedback. I’m sorry to hear that the wines you received were spoiled. We understand that proper storage and transportation are crucial to maintaining wine quality, and it’s disappointing when that expectation isn’t met. Your experience is important to us, and we take this feedback seriously as we strive to improve. If you’d like to discuss this further or explore replacement options, please don’t hesitate to reach out to us at 1(800)- 615-7304, via live chat or email us at info@wineinsiders.com.
Your satisfaction is our top priority and we're here to help.
Best regards,
Wine Insiders Customer Service Team
I tried to make an order but one of the…
I tried to make an order but one of the wines was out of stock and the order wouldn’t go through. When I tried again the order was doubled and I still could not delete/modify the order. Frustrating!! So, I’ll have to order somewhere else….
23 septembre 2024
Avis spontané
Réponse de Wine Insiders
Hi Jeffrey,
Thank you for your feedback. I’m truly sorry to hear about the difficulties you experienced while placing your order. I understand how frustrating it can be when an item is out of stock and when you're unable to modify your order as needed. We want to provide a seamless shopping experience, and I apologize for falling short in this instance. Your satisfaction is important to us, and we’d love the chance to make this right.
If you’re willing, please reach out to us directly at info@wineinsiders.com, live chat, or at (800) 615-7304, so we can assist you further. Thank you for your understanding, and we hope to have the opportunity to serve you better in the future.
Best regards,
Wine Insiders Customer Service Support
Promotion details
Jennifer helped as I was confused about a promotion that I ordered from
17 septembre 2024
Avis spontané
Réponse de Wine Insiders
Hi Marcy,
Thank you for your feedback! I’m glad to hear that Jennifer was able to assist you with the promotion and clarify any confusion.
We appreciate you taking the time to share your experience, and I’ll make sure to pass along your kind words to Jennifer.
At Wine Insiders, we know that the only thing better than wine is sharing it with friends. So we’d appreciate it if you told your family and friends about us. Give your friends $25 off their first purchase of $50+. They’ll save, and you’ll get a $25 coupon when they buy. Just click here : https://wineinsiders.com/pages/refer to refer a friend!
We truly appreciate your business. If there is anything we can do to improve your wine experience, please don’t hesitate to let us know.
Cheers,
Wine Insiders Customer Service Team
LOUSY
LOUSY. YOU NEED TO FIX YOUR WEBSITE,
I AM SICK OF FILLING EVERYTHING AND KEEPS ON GETTING CRAPPY REJECTION.
I AM DONE WITH YOUR ORDERING SYSTEM. yOUR WEB SYSTEM NEEDS TO BE BURNT.
16 septembre 2024
Avis spontané
Réponse de Wine Insiders
Hi Shimoga,
I’m really sorry to hear about the trouble you’ve had with our website. I understand how frustrating it is, and I apologize for the inconvenience.
We take your feedback seriously and are working to improve our system. If you're open to it, we'd appreciate any details about the issues you faced so we can fix them as quickly as possible.
Feel free to reach us at info@wineinsiders.com, via live chat, or at (800) 615-7304. We’d love the chance to make this right.
Best regards,
Wine Insiders Customer Service Team
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