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Lisez les avis des autres

Noté 5 sur 5 étoiles

We have been ordering wine from WineOnline.ca for quite some time now. Their email letters are very helpful if providing us the latest choices. Their website has a vast choice, quite often wines that... Voir plus

Noté 4 sur 5 étoiles

Long time customer. Tried to use the new web site. Several tries, different browsers, couldn't place a simple order! Very frustrated. Called to complain. After office hours so got recording. Left a... Voir plus

Noté 5 sur 5 étoiles

First time using WineOnline.ca Order process was smooth, and the driver called me this morning about 3 days after placing the order to confirm his delivery time. Wine showed up, all great. Very easy... Voir plus

Noté 5 sur 5 étoiles

I have used Wineonline for the purchase of ~ 8 cases of wine over the past year. Their service is reliable. The wine selection, whatever the price point, is well thought-out. Special, offering good... Voir plus

À propos de l'entreprise

  1. Caviste
  2. Fournisseur de produits alimentaires

Écrit par l'entreprise

Wineonline Marketing Company Ltd, was launched in May 2004 with the goal of making quality wines more accessible to wine lovers. Starting with the Ontario marketplace, we continue to take great pride in the quality of our products and services, and ultimately, satisfying our customers at every available opportunity.


Coordonnées de contact

4,8

Excellent

TrustScore 5 sur 5

141 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Excellent Wine Service.

I love ordering from Wine Online. We have thoroughly enjoyed every wine we've purchased. The reviews are great, as are the daily emails tempting me with wonderful choices. My only regret is that I can buy more!

11 octobre 2016
Avis spontané
Noté 5 sur 5 étoiles

Wineonline is on point

Great site for ordering wine you can't acquire at the lcbo. Got a confirmation call on the day it was arriving to assure it was delivered securely.

12 juillet 2016
Avis spontané
Noté 5 sur 5 étoiles

Wine is my life: Or not...

They had what I wanted. Great selection, they were extremely helpful on the phone. Staff has a ton of knowledge about the wines they carry and also which foods to pair with. Awesome experience.

21 juin 2016
Avis spontané
Noté 5 sur 5 étoiles

FIRST PURCHASE

I FOUND IT EASY TO MAKE MY FIRST ORDER AND WILL BE PLACING MORE ORDERS

15 mars 2016
Avis spontané
Noté 1 sur 5 étoiles

Delivery problem

Order not delivered after 8 days so far

8 mars 2016
Avis spontané
Logo de WineOnline.ca

Réponse de WineOnline.ca

Hello,

There was a problem with this order and we had to re ship the entire order. We sincerely apologize for the inconvenience. Please reach out to us if we can be of further assistance.

Thanks and best regards,

Noté 5 sur 5 étoiles

Very professional.

Our order was handled promptly and efficiently.
There was a wide range of wines from which to order.
The service was friendly and helpful.
The delivery came slightly ahead of schedule.
A very professional organization.
Well worth the price.

7 mars 2016
Avis spontané
Noté 5 sur 5 étoiles

Hidden wine gems

The customer service was amazing. When I though I had a problem and contacted them I received a response next to immediate. The delivery was prompt and on time, the service is exceptional and best of all they have my favorite wine that I can't buy at the lcbo anymore.

3 mars 2016
Avis spontané
Noté 5 sur 5 étoiles

User friendly

Encountering any difficulty in ordering is not a problem as the staff assistance is excellent and delivery is polite, on time and helpful. It goes without saying that the selection is top notch.

1 mars 2016
Avis spontané
Noté 4 sur 5 étoiles

will order again

Good experience for first order. The only thing was the add saying the product was in stock then waiting 3 weeks for delivery.

23 février 2016
Avis spontané
Noté 5 sur 5 étoiles

Great service wonderful value

WineOnline is a great way to get good wine by the case for my wine cellar. Good variety and fantastic service. In a matter of a few days after ordering the wine is delivered to my post office. I appreciate the service and efficiency.

22 février 2016
Avis spontané
Noté 5 sur 5 étoiles

Excellent service

Special thanks for the driver who delivered to my house. He noticed my father is senior and he can't handle a case of wine, the driver helps him to bring it inside the house and put it on top of the countertop.
Thanks a lot

20 février 2016
Avis spontané
Noté 2 sur 5 étoiles

huge delays

There was over a month between the time of ordering and the time they shipped the wine. Then when it finally arrived it went to the Canada Post outlet. I passed at least five liquor stores on the way to Canada Post pick up the wine. This wasn't a rare wine -- it was a well known, mass produced wine. Wineonline is a nice idea, but it doesn't make purchasing wine more convenient or timely. This may be a particular problem for Alberta. I hope no one gives me a gift certificate to them again.

15 février 2016
Avis spontané
Logo de WineOnline.ca

Réponse de WineOnline.ca

Hello,

Thank you for your email.

At WineOnline.ca we are always working to provide a better customer experience. I am sorry that your experience was not satisfactory. Our customers enjoy the Canada Post option so they do not have to wait at home all day to receive delivery and can pick up at their convenience, Canada Post would have attempted delivery at your residence before bringing to the outlet for pick up. The Postal outlet is usually quite close by in many cases. I cannot say exactly what happened with your order as there is no name or order number to reference.

Please feel free to reach out to us if you would like to discuss this matter further as we are always happy to assist.

thank you and best regards,

Daniel Bick
WineOnline.ca
166-15 Adrian Ave
Toronto On
M6N5G4
Office 1-877-714-9463 (WINE)

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