Wingo Avis 109

Todavía no he viaja pero tiene precio muy bajos por eso la recomiendo traten si tiene equipaje muy grandes Ho que pasen las estadísticas de la aeronave enviarlas por interrapidisimo o Servientrega para que no tengan complicaciones

Una oficina gubernamental funciona mejor que este error de la matrix.
Me venden un boleto en una ruta que está suspendida desde el 25 de mayo
Violeta, el asistente virtual, te manda para un formulario en la página y allí te mandan para el whatsapp
Las llamadas telefonicas son de 1 hora y media de espera
Cuando te atienden te mandan para un formulario oculto dentro de su web
Abres un ticket por cada uno de los vuelos afectados Ida y Vuelta, te lo cierran por duplicado y no lo procesan
Luego de llamar nuevamente, me procesan el cambio y no te ofrecen alternativas validas.
Me hacen viajar un día después o un día antes para un destino escala en el cual me debo quedar hasta 2 días después de mi viaje inicial.
Ahórrense la molestia, lo barato sale caro

Servizio clienti pessimo!
- Non rispondono al telefono;
- Non rispondono sui social;

Vorrei aggiungere un bagaglio al mio volo ma non mi completa il pagamento.
Ora spero almeno che l'aereo parta.

Quietly refunded me without sending me an email that my booking was cancelled 🤬

That was despite going through the diligent process to ensure my booking was processed as the first confirmation email took ages to arrive. I even made sure to see the booking in their app.

I even booked "premium" stuff like seat seletion, last minute cancellation, checked baggage and a meal.

But. When I tried to see if the online check-in was available on the day before the flight, I simply got the error message that "this booking had already been completed" and was no longer visible. WTF?!
Getting hold of anyone was impossible as the WhatsApp Chatbot just kept asking me the same ID questions over and over again. The website chatbot also went nowhere.

I ended up walking to the airport I'm staying next to, to book in person as another bigger airline did the same.

Con esta aerolínea ni regalado, son estafadores, rateros y encima groseros. Según ellos mi maleta se pasaba por menos de dos centímetros y ya me querían cobrar, o que debía dejar mi maleta, me tocó dejarla con ellos, así le pasó a otros pasajeros, usan esas artimañas o para cobrar de más o para quedarse con las cosas, la atención pésima, el personal horrendo, he viajado demasiado toda mi vida pero jamás había tenido tan mala experiencia

Horrible airline and horrible customer service. Tried buying a flight and every time by credit card payment got rejected, after a 45min call with their customer service (useless by the way), complete waste of time as they do not solve the issue and do not offer any way to pay.

Horrible airline. They have lots of hidden costs which they try and catch you with. Also when my partner and I boarded the plane we discovered it was mostly empty. We were seated in a row with a stranger. So when the plane was safely in the air with the seatbelt light off, we moved to the empty row in front of us. About 30 minutes later the flight attendant comes down and wakes us up and tells us we have to pay in cash for the seat change. I said I wouldn’t be paying the ridiculous fee and that we would go back to our original seats. The flight attendant watched us like an angry bird. Absolute thieves

WORST EXPERIENCE BOOKING WITH AN AIRLINE EVER!

Malísima para pagar. Es imposible pagar con tarjeta, asientos, comida etc. La excusa que me dan desde atención al cliente es que es por temas de seguridad. Además mienten. Pero pierden ellos, no pueden vender nada. Que mala la compañía en el tiempo en que vivimos.

Cancelled 1hr before boarding.
Not sure what the problem was, but given the 10hr delay, one could build a plane or walk back to Bogota in less time. Never again, Wingo. The only ones who win are the company, not the passengers.

The airline did their job in requesting the migration form for domenican republic and gave me 5 mins.

I completed in 3 mins and after that they told me to late airplane left.

They are cheating customers which is unacceptable. Despite of the gate employees managing international flights don't speak English. What a shame for an international operating airline.

A story no one should have to live through.

I’m 18 years old. Just a kid who wanted to go back home. I paid 1,500€ — my last money — for a ticket from Medellín to Greece. I arrived at the airport three hours before departure. I stood in line patiently, holding onto nothing but hope and my boarding pass.

Then they told me: “Wait, you’ll board last.” So I waited. And waited. Watching other passengers go through. No explanation. No update. Just waiting.

And then — right in front of me — a lady simply closed the boarding gate. The flight left. I was left standing there, shocked, alone, and completely ignored. No one from Wingo explained anything. No one spoke English. No one took responsibility. They just shut the door on me.

Imagine being 18, stranded in a foreign country, broke, exhausted, and humiliated. I had to beg — literally beg — for money just to find a way back to my own country.

Shame on Wingo for hiring staff at an international airport who can’t communicate in English. Shame on them for showing zero humanity or professionalism. You didn’t just cancel a boarding pass — you crushed someone’s only way home.

Me cancelaron un viaje porque la ventana del piloto se sobrecalento, nos hicieron sentarnos para decirnos que no era posible hacer el viaje. Y programarlo para el día siguiente. No hubo ni la mínima posibilidad de buscarnos un vuelo a quienes necesitábamos realmente llegar ese mismo día. No vuelvo a viajar por esta aerolínea

Es una empresa que ofrece falsas promoción en los servicios adicionales, específicamente en el equipaje, cuando tomas la promoción al salir no tienes problemas pero al regreso te cobran 100 dólares para poder traer tu maleta. Simplemente te dicen que no pagaste sino solo la maleta de ida. El servicio es malo, no dan ni siquiera una botella de agua en el avión y se ve basura en el piso. Son ladrones, estafadores, es lo mismo que VIVA, igual pero con diferente nombre.

The most untrustworthy airline at all! When I tried to check-in online I notified that I didn’t have a seat. When arriving at the check-in in the airport they told me there was no seat for me available and that I had to wait until volunteers wanted to give their place in return of free hotel and transport. The personnel was very rude and not even willing to be friendly to tourists and willing to help at all. Very stressful moments of not knowing if you will be able to get on the flight or not. TOTALLY NOT WORTH IT!! Bunch of pocket thieves. 0 stars!!!!!

Le puse una estrella porque no había otra opción, pero ni eso merecen. Lo peor de Wingo es el maltrato del personal hacia los pasajeros. Son grotescos, poco empaticos y no dan soluciones. Avianca es mucho mejor

Denied boarding then the employee checked me as a no show even though I was there begging to board. The reason for denying me was that I didn't have a return trip booked yet. Employee told me that I could book one on the spot and be allowed on if I could do it in 5 minutes. I managed to do this and I was still denied. Very unprofessional and basically ignoring me looking straight ahead when I tried to reason with them or ask for information on what to do next and who to talk to about changing my ticket. If you can, avoid them.

La única aerolínea en la tierra que obliga a la gente a meter los regalos comprados en el aeropuerto mismo dentro del equipaje de mano para cobrarles de más
Unas ratas totales

Que tristeza que este empresa no se preocupe por el nivel de servicio. Tenia 5 tiquete pago ida y vuelta para mi familia, trate de hacer un adelanto de un vuelo pues me adelantaron una cita en Bogotá, llame al Call Center, pues en Rionegro no hay oficina pues por ahorrarse el valor del local, entonces le dije a la persona que me contesto que necesitaba adelantar el vuelo, no confirme si me servía el vuelo, entonces viaje por otra a aerolínea pero vaya sorpresa cuando fui regresar no me dejaron viajar pues tenia una deuda de tiquetes de ida y regreso sin pagar, yo no sabia que Wingo fiaba, y se pedio la plata de los primeros tiquetes que compre.