Winni Avis 3 835

I had ordered for a birthday cake and while ordering from mobile application I found a place to write personal message on a card which would be sent to the recipient with cake but never found any place to write happy birthday to so i only chose the occasion as birthday presuming it will definitely be written on cake but it didn't happen and when I talked to customer care their attitude forced me to disconnect the call as they were not even ready to listen. Winni is now a forgotten thing for me now.

Would give 0 if possible.
Double-charged for delivery, cake arrived damaged, and customer service expects proof of a cash payment taken at the door during a surprise delivery.

Unreasonable and unprofessional. Would not recommend.

Zero star...Absolute Worst Experience – Damaged Cake & Rude Service in Chennai. I ordered a surprise cake for my sister’s birthday, but it arrived completely damaged and unusable. When I called the helpline, the staff was incredibly rude. Instead of offering a sincere apology, they pressured me to choose between a refund or a replacement and then abruptly ended the call while I was still speaking.

For a company that claims to 'celebrate relations,' they showed zero empathy for the occasion they ruined. They have ignored my emails and their customer support is non-existent. Save your money and your emotions—don't trust them with your special moments."

Please do not order anything from this company, it’s a big scam. Had ordered cake and flowers +card for my Mums birthday, never got the delivery done nor the refund. It’s a shame this type companies are allowed to operate.

Worst service. It ruined our birthday party. Cake was all damaged. They don't refund us also. I will recommend not to order cake thru winni. Lot of other good cake delivery services are available. Worst customer care service

I have ordered a cake for my brother's birthday through their claimed COD option, they mentioned to call back to me for order confirmation, and nothing happened afterwards. Don't know how they perform on their other payment options but their COD is joke and fraud! The order is still pending in their pending order section as of this day.

Delivery not made and no refunds either as it was flowers. I asked how to raise a complaint about this and no response. Waste of money and will never use it again. Wish I read reviews here before using the service

The worst service ever. I ordered the cake and flowers for my uncle and aunty and the delivery was totally different from the image shown of the cake.
I can share the photo of the product ordered and actual delivery. It doesnt match at all.
There is no live tracking mechanism.

I had a very disappointing experience with Winni.
I ordered a birthday cake and flower bouquet for my wife, but the delivery was completely unsatisfactory. The cake arrived without the name tag and birthday message, and the design was entirely different from what I had selected.
Additionally, the flowers were not fresh, which ruined the whole purpose of the surprise.
This shows a clear lack of quality control and attention to customer requirements. I would not recommend their services for any special occasions.

They are the most stupid delivery site ever, i ordered many sites but never happened like these, my order mobile i need to update after the order these stupid customer service agents are not willing to do and they returned my product and they demanding half of the product price to redelivery , dont order from this siite

Winni cakes were good and reliable a few years back. Right now they have become a group of scammers. They accept online orders and will never ever deliver on time. You will never get a chance to get in touch with them over the phone regarding your order status. I ordered at morning 9 am and tried till evening to get in touch with them. Finally they delivered at late night and when I received the order it was completely bad low quality cake and the flowers along with it was completely damaged. Here comes the main part. Once you have placed the order after paying the amount you're done. They won't hear any of your feedback or complaints. You will end up sending emails continuously without any action from their side. It's high time such poor service and bad quality companies like Winni should be avoided. Never ever try your luck with them

It was the worst experience. The gift's quality was poor and the item was delivered two days late. The picture displayed on the website was completely different. missed the delivery of the card as well.

I’m extremely disappointed with my Valentine’s Day order experience with Winni. My husband sent me a combo gift (Dairy Milk, bouquet, cake, greeting card, and teddy), but what I received was incomplete and incorrect. Instead of the ₹149 Dairy Milk, they sent a ₹10 KitKat, and the cake and greeting card were missing entirely.

The delivery was also very late and dissatisfied. I got informed through message it would arrive between 10 AM–2 PM, but it was delivered only after at 8 PM. Even he missed to give me Cake, i contacted him and requested to deliver this same day. But he delivered on the next day, which is unacceptable for a Valentine’s Day gift meant for that specific occasion. And the expected cake is Chocolate cake with Valentine’s Day writings, but i received Black forest with birthday writings.

Also the delivery boy's attitude is too rude and unprofessional. Atleast he could deliver the cake on same day, that is completely his mistake only. After my request also he ignored and while delivering the cake he's doing too much attitude behavior and didn't even apologises about his mistake.

This kind of service is highly unprofessional and disappointing. I expected timely delivery and correct items, especially for a special day. I hope Winni takes responsibility and improves their service quality.

Please dont order from them. They are a scam, they will say they had attempted to deliver but no one picked up. Then they will cancel the order without any further attempts and will not refund the money. In essence they dont call but lie and they take your money like that. Phone number they provide are mostly switched off or not picked. This is a scam fraudulent company.

I haven't had this level of bad experience on a Valentine's day ever before. Firstly, the order was paid and accepted for a specific time delivery on 14th Feb (8am-12pm) but was only partly delivered after 09.30pm. Secondly, the order was shown as fully delivered but 2 key items were not delivered (mug and personalized water bottle). No intimations on this from your side. We had to call back the delivery company at 10pm after we noticed short delivery and they told us that they had informed you these items were out of stock!! Still no intimation to me on this from you and it still shows fully delivered. Lastly, there is no way to contact you either by phone, whatsapp or chat. No response whatsoever. I have been trying to reach you all day since yesterday. Disappointing, Terrible experience and customer service so far.
I am going to take this up seriously through social media and through consumer protection forums in Bangalore. The gifts were supposed to be delivered to my wife on 14th Feb and there is no point in getting those today or in the future. Do not order from winni.in

Do not go anywhere near this company. I came here to check whether they are fraudulent and they might as well be. Order not delivered on Valentine’s Day. Terrible email responses, no one picks up the phone. Report and shut down. Pathetic

Deeply disappointed with Winni. I came across this site after a Google search and registered to proceed but unaware of negative reviews, placed an order on 13th February night for special occasion 14th Feb Valentine’s delivery (slot between 10 AM and 9 PM). The order was never delivered till midnight 12.14am...Still awaiting paid for express delivery.
I trusted the delivery commitment shown on the website. My hard-earned money has been wasted, and an important family happiness has been completely ruined.
I urge Winni to take responsibility if you are really a genuine site and values customer, provide a clear explanation, and process a prompt refund in line with customer service and consumer protection standards. Kindly don't play with emotions, also don't give misleading 5 star reviews.

Today 14th Feb 2026
This website cannot trust, after non delivery of the my order I checked the reviews and saw many negative remarks this is not trustable site to deliver expectation. Total fraud and no response to email, calls, delivery status. My order never delivered. Someone needs to report this and bring the site down. I lost INR 2500 which I paid online. Only when you make payment you get acknowledgement . But service never delivered.

Never order from this site

Spoiled the function and the order never reached to me .On calling their customer care , no answer even after waiting 20 mins twice and thrice.Completely frustrating experience and make your good time into(not a bad) but worst one.

I also got a message showing it’s been delivered whie it was and No one knows where it is.So finally no cake , no refund, no person to help , no number of delivery person. I request who want disappointing experience must buy a cake from here.

Worst of worst. Spoiled my entire day. Ordered one bouquet for Valentine’s Day. They took money for delivery also. They didn’t delivered. No messages no response from customer care. Phone call is not picking up and what’s app also they are not responding