Winning Appliances Avis 

Winnings have a wonderful team. Svetlana from Crows Nest was amazing to deal with and made our renovation so much easier.

Extremely helpful staff, price matched all my appliances, fast and efficient next day delivery. The delivery drivers were polite and courteous and kept me informed of their schedule throughout the day.
Knowledgeable staff, best price possible and exceptional delivery… why would you shop anywhere else.

Gary at the indooroopilly store has been friendly, helpful and accomodating. Initially very easy to deal with and then again when our builder went into liquidation and winnings stored our items for 9months. Very supportive team and a good range of items to choose from

The epitome of disgusting customer service. …
On the 9th of April I purchased an Esatto Heat Pump Dryer on Ebay from Aplliances online.
10th of April I got and email from Winning Appliances saying it would be delivered to my address on the 11th. So I stayed home all day waiting.
NOTHING and no reply to my communication. Then I got a text saying it would arrive on the 12th.
Waited home all day, NOTHING AND no response to my communication
On the 16th same message again but I couldn't stay home from.. work again. I had to leave at 3 to come home and relieve the delivery but I couldn't have it installed as paid for as I had to get back to work.
Started the appliance and it clunked like a lawn mower.
Reported the problem.
I asked for exchange bit they don't do that like Bunnings, or Harvey Norman, or Goodguys. I had to wait for someone to come and REPAIR IT! And make sure I didn't damage it! Even though it was brand new. They claimed I didn't have it installed as planned! Excuse me! I waited home for 2 full days to have it installed but you didn't provide the goods and then had to leave work to receive it!
And then I heard nothing.. for 5 months!!!!!!
Finally I got a call from Esatto saying they were going to provide and exchange and I should wait for Appliances online to contact me..
10 days later Winning services contacted me
They offered exchange or refund. I asked for an exchange.as i can't be without a dryer.
Sorry you can't have exchange we don't have one!!! What?! Why offer then!?

So they arranged pick up .
I waited home all day but had to pick the kids up from school...I was gone 7 minutes.. they picked it up then.
No confirmation email, no text but I do have them.on CCTV as I wouldn't put it past them to steal it and say they don't have it.. STILL no confirmation it has been collected 3 days later!
I contacted them to ask for refund so I can buy another.
Ignored me
I wrote a negative review in Product Review and received a response saying please contact us so we can sort this problem for you. So I did...the response was disgusting!!! Being me!
I have never had such a disgraceful experience with a company..
They are the absolute pits.
I will never buy from them again.
..Appliances online, Winning appliances, the manufacturer?? No one is responsible!
So now I have no dryer or money.

I will be lodging a complaint with consumer affairs and due to their rudeness using every avenue available to address this appalling issue.
Victoria is a complete embarrassment on top of all else. She claims the refund has been processed and it's my bank's fault! It has not been processed at all. Paypal would record a refund..

As mentioned I contacted the email below and had the most rude customer service EVER. THIS IS LIP SERVICE. THEY DONT INTEND TO HELP

Wonderful customer service

Timing and professional, friendly service. Great delivery staff.

I was very happy dealing with Eva and her help in choosing our new appliances
The delivery was excellent and stress free with a difficult site the strong helpful guys were great and also took our old fridge away.
Looking forward to using our new appliances in our new kitchen once complete.

PERFECTION

Delivery men were friendly and were quick to install our washing machine and take our old one away!

Outstanding experience from research to delivery. Highly recommended team and business.

The whole experience was seamless and done to perfection. The care shown by the Sales Representative over the phone, the price, the timely delivery and friendliness of all of the team. This would have to be what benchmark customer service is like, as we have all been missing it since COVID.

Highly recommend Winning Appliances. Sales staff are fantastic.
Communication around delivery was clear and easy and Delivery staff were super friendly and helpful.

Very happy with Winnings in Redfern. Lovely store and good service.

Couldn’t be happier with the service provided by Winnings. Professional friendly and helpful from purchase through to delivery and installation.

Great range of products at very good prices.

Staff were helpful, knowledgeable & patient. The products are amazing & the displays beautiful. The cooking demonstration (must be booked) very helpful for getting familiar with your choices. Felt no pressure to purchase.

I have been a loyal customer of Winning Appliances/Appliances Online for many years. They have supplied virtually all of the main kitchen appliances for my last three homes. They sell quality products at highly competitive prices.Their price match policy is genuine, but they typically already have the cheapest price available. Their customer service is exceptional, with deliveries not only being free but typically arriving the next day. In June 2024, Jessyka at the Fortitude Valley store worked closely with me to bring forward the delivery date of my kitchen appliances to fit in with changes made by the kitchen installer. Then the Showroom Manager, Jeanet and the National Bathware Manager, Josh, helped with some additional costs I incurred because of a very rare case of a manufacturing fault in an appliance.  I can highly recommend this business!

Great service and product knowledge. Very professional service from Ivy. Highly recommend

Excellent service in both sales and delivery / installation of our new appliance.

Very pleased with knowledgeable and helpful staff. And wide range of appliance options. Found the perfect fit

Arranged for cooktop, oven and range hood delivery and install. We had to fly down from Sydney to be at the house in Melbourne for this. Winnings just cancelled the date with no explanation and gave another date in a MONTHS time. This date is unsuitable as we will be overseas. So then it will be another month and another trip to Melbourne. Very poor communication . Unsatisfactory experience.
Janet