Wiser  Avis 412

I have had a thermostat and wiser hub for a year, and been very happy with them. About three weeks ago I upgraded my broadband to fibre and this knocked out my broadband to my Tapo plugs and my wiser hub & thermostat. It seems the speed is too much for the thermostat to reconnect. Amongst other pleas I contacted Drayton for any advice they could offer as well as contacting my original installer. The team came back with various suggestions and adding them together with previously obtained knowledge I was able to reconnect my hub and my thermostat. What a relief!!
Thanks to the team for the extra little ideas which added to my tool box of tricks!

Great service, we had an issue with our hub, tech support were knowledge and helpful. Once a faulty part was identified it was raised to the warranty team as the part was out of warranty. A replacement part was issued and we were back up and running within 4 days of the fault being diagnosed. Amazing thank
You

Mike was very helpful and knowledgeable. He went above and beyond to solve my problem.

I bought a Wiser system over 5 years ago and it has radiator valves on all our radiators, plus 6 plugs.
I now have generation 2 hub, with a Trio IHD and Insights+.
Although it seems a fairly complex system, it is is very flexible and always works reliably. I would not want to be without the system.
Over the years whenever I have had to contact Wiser technical support, I have always given given all the support and advice I needed.
I can honestly say that this has been the best customer support that I have received from any organisation. I cannot fault them or praise them more highly.

I had a problem with reconnecting Wiser Thermostat and adviser listened carefully to me explaining that I had tried all the usual remedies including research on-line. He very quickly and clearly talked me through deleting and reinstalling device and eventually resetting successfully. Very professional, friendly and clear support and advice.

I had a wiser kit installed and it wasn't working properly so I emailed tech support late in the day and received a response within 10 hrs. I had resolved the problem already as it was possible to do on the app. I found the information from tech support helpful also.

Had a connection drop out as a result of a new boiler being fitted and a new broadband provider. Tried a full reset with no luck at connecting to the router wifi. Contacted Mike at Drayton Controls and, despite a terrible phone connection, gave me lots of advice and support. Up and running fully now.

I had a connectivity issue after changing phones. I received a reply within half an hour and the problem was solved. Very impressive customer service.

Had a problem with my Gen 1 hub. It disconnected from the app and no matter what I tried I couldn’t get it to connect. I didn’t find the help on the app or the website any good. It just wouldn’t stay connected.
Out of frustration I emailed the support team. Bingo!
The response was almost immediate. I was in conversation with Ashley, who suggested an option and asked me to get back with an update. The first suggestion didn’t work, I emailed Ashley who responded within minutes with another option. This worked instantly. It’s a shame the app didn’t offer these suggestions, but the support team was excellent !

Needed support to re connect my Heating control. Having discussed the issues with Mike from Wiser Drayton re connection was swift. His knowledge and patience was the key factor in rapid respoce and problem sorting.

Both of the customer service people, Ashley and Ellie, were first class in their response and helpful advice. They identified the multiple problems stopping the system working quickly and described the fixes clearly and ensured they worked. The system is working as it should.

I bought the Drayton Wiser Thermostat Kit 3 with 3 Smart TRVs a few months ago to replace my Google Nest system. My house is a standard 2022 UK new build, two heating zones, nothing unusual.

My research suggested this system would slot straight in as a replacement for other smart home setups. My electrician — the same person who installed the Nest without issue — got it fitted and we booted it up.

Setup was relatively straightforward. But when we turned all thermostats and TRVs to 30°C to test the system, some radiators worked and others didn't. One entire zone wouldn't heat up at all. We tried everything: swapping channels, resetting the boiler, resetting the Wiser hub, unscrewing and re-checking every connection.

So I called Drayton Wiser support while the electrician was still there. I was transferred to the wiring team. The wiring specialist asked what valves my boiler uses — and then told the electrician he couldn't provide support unless they were Drayton Wiser valves. This is not mentioned anywhere on their website, their packaging, or in any of the marketing material I read before purchasing.

I asked if my boiler should also be Drayton Wiser. Maybe I should've bought a house built by Drayton Wiser so I could use their thermostat.

He said he couldn't help. I was bounced back to the original department, who reiterated that they can't help unless the heating valves are Drayton Wiser. She told me that if the electrician was confident the wiring was correct, it must be a faulty system, and I should return it to where I bought it from.

With extreme pleasure.

Thank God I bought it on Amazon. Even though the return window had long passed, they accepted the return without a fight — which says everything about the difference between a company that stands behind its products and one that doesn't.

I don't write reviews unless I believe the experience was so poor that staying quiet would be doing people a disservice. Consider yourself warned. Avoid.

5 star service !
Helped me with a Drayton product that was gifted to me, without a quible. Thank you.

I purchased Wiser a few years ago and installed it myself with some support from the Helpdesk which they helped me work out. My system has 13 iTRVs, 4 room units and 3 smart plugs so not small. As a heating controller it works very well and has saved me good money. At times the app can be a bit temperamental but as a pure heating controller it works very well and allows me to adjust the heating to our changing needs and climate. Would recommend to others.

I bought the Gen 1 thermostat kit in November last year (2025), right after returning a Tado setup that turned out to be an extremely poor experience overall. Between the attempt to push basic functionality behind subscriptions, a faulty TRV that would not pair properly, and slow, unhelpful chat-only support, I quickly lost confidence in the whole system. Wiser, by contrast, has been a far better experience from the outset.

What immediately stood out to me was how straightforward it was to get going. I installed it myself with my Ideal C26 boiler despite having no electrician or plumbing background, and it has been working reliably ever since.

My boiler happens to support the OpenTherm comms protocol, which lets Wiser do a very good job of holding a steady temperature without the boiler constantly firing hard, overshooting and creating noticeable temperature spikes. The heating feels smooth, more controlled and - I suspect - probably less stressful on the boiler as well.

Another big plus for me is that it works fully offline and (unlike tado) does not depend on any subscription. In the current smart home market that honestly counts for a lot. There’s none of that nagging feeling that features you already consider basic might suddenly be locked behind a monthly fee later on. It feels much more like you’re buying a product outright and not just renting access to it.

Reliability has also been very good in my case. I’ve never had the connection issues or pairing problems that some people describe. There have been a few occasional mobile app crashes here and there, but only very rarely and nothing serious enough to affect my overall impression of the system.

I also seem to differ from some reviewers in that I actually quite like the mobile app. I find it easy to use, scheduling is simple to set up, and I regularly use the pre-defined “Moments” to temporarily boost the temperature in a particular room outside its normal schedule. It only takes a couple of taps, so for everyday use it’s genuinely convenient.

The only thing I’ve found a bit inconsistent is the open window detection. It may work better with Gen 2 and the additional external sensors, I’m not sure, but either way it hasn’t been a major issue for me and certainly not enough to take away from an otherwise very positive experience.

Overall I’m very happy with Wiser and glad I switched. It has been reliable, easy to live with, and refreshingly free of the kind of nonsense that has become far too common in smart home products. More than anything, it feels like a system made by a company that still treats customers with respect rather than as cash cows to be squeezed for subscriptions and artificially restricted features.

We had issues with all the settings being wiped out and the router going to factory settings. this was done inadvertendly by a heating professional. I called up and spoke to John C who went out of his way to get all our settings for me to key in. Some of these I couldnt but i got help from someone else. the last bit didnt work so i called again and spoke to Josh who asked me to do something and hey presto it all worked and all our settings were there. The team are really good and ready to help in any way they can. thank you so much again.

Technical support are brilliant, so helpful. Any smart control will have its odd occassion where it can play up but on the whole this is very rare

I had a problem re setting my thermostat when my router changed. I rang Drayton Tech Support and Mike talked me through the process. Within minutes I was up and running again. Very professional, efficient and effective customer service. Thank you.

This system doesn't work as they told us they don't even have diagnostic system properly and temperature go beyond set temperature all the time. For each radiator

Very disappointing experience with Wiser.

Their advertising clearly suggests that applying for a debt consolidation loan will not impact your credit score and that a credit check will only occur if your application meets the criteria.

However, this was not my experience at all. My application was declined, yet Wiser still placed a credit enquiry on my file. As a result, my credit score dropped by around 51 points.

This is extremely concerning and contradicts the information presented to applicants during the application process.

I strongly recommend that anyone considering applying should be very cautious and fully understand the possible impact on their credit file before proceeding