The customer service ive received has been top notch!! I would highly recommend using this company, not only do the shots work great but if I have questions or concerns they are always right there to... Voir plus
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I was having trouble with my current prescription and reached out to your client service once he called me and we walked through the process. We put a plan in place to assist with my weight loss. Clie... Voir plus
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I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... Voir plus
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Still nothing but good to say about Elara --- I have called and left a message today and within 2 hrs Vanessa called me back and resolved my issue promptly and politely 🌟🌟🌟🌟🌟🌟🌟
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À propos de l'entreprise
Écrit par l'entreprise
Elara is a 100% online women’s wellness platform—built by women, for women—and available in all 50 states. We provide expert-led, personalized care for weight loss, anti-aging, hair thinning, skin health, mental wellness, and sexual health. Elara makes it simple to access science-backed treatments delivered discreetly to your door. No waiting rooms, no stress—just real care for real life. Our mission is to help you feel confident, supported, and in control. With Elara, you get more than medication—you get a partner in your health journey. Start today and feel confident, strong, and fully yourself—with care designed for you.
Coordonnées de contact
4,5
Excellent
101 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Shelbi Nunery ❤️
Shelbi Nunrey got me interested in Elara. I came across her on IG. I knew ZERO about these injections, hadn't even given them a thought. I was just curious, I had heard good and negative things about these injections so I was cautious and not really looking. I reached out to Shelby in Nov 25' and she answered all of my concerns and questions. Since I've struggled with losing weight for many years while keeping calories decent to low and working out, I thought I would do one last thing, give this a go. Maybe this time I’ll be able to FINALLY lose some much needed weight. A lot of weight if I’m being honest - 100+ pounds.
Well, because of Shelbi I'm now 4 months in. The food noise is gone which is so so wonderful. I’ve lost about 25 pounds to date.
Customer support has been there and answered all of my questions too. For me the weight-loss is slow, I was already eating 1,500/1,800 calories a day , now I’m consuming a bit less but I reach for protein first and I’m making sure I’m drinking my 3L H2O a day with electrolytes. I haven’t had any negative side effects at all!! Ive heard about them but so far I’ve had a terrific experience overall. I’ve lost interest in cooking these elaborate meals, food is just at the back burner now. Well, It’s nice not being hungry all the time, food freedom is wonderful! I’m very happy with Elara, nothing but positivity all around.
31 octobre 2025
Avis spontané
Réponse : Elara
Thank you so much for sharing your experience; we truly appreciate you taking the time to leave such thoughtful feedback. We’re grateful to Shelbi for helping introduce you to Elara, and we’re equally glad our care and support teams have been able to answer your questions and support you along the way.
At Elara, we’re deeply committed to providing not only safe, reliable care, but also a positive and supportive community where patients feel informed, heard, and encouraged throughout their journey. It means a lot to know you’ve felt that support.
We’re honored to be part of your experience and truly appreciate your trust!
The customer service at Elara was…
The customer service at Elara was wonderful today!! There was a little mixup regarding my plan, and was charged twice, however, they reviewed my account promptly, realized that a mistake was made and made it right immediately! They were so kind and professional and I really appreciate the way they handled it!
12 février 2026
Avis spontané
Réponse : Elara
Thank you so much for your kind words! We’re truly glad to hear you had such a positive experience with our team. Providing responsive, attentive support is a top priority for us, as we’re committed to making the entire process as smooth and seamless as possible.
We appreciate you taking the time to share this, and we’re always here if you need anything!
Réponse : Elara
Thank you for your kind feedback, it truly means so much to us! We’re incredibly grateful for your trust and are excited to support you throughout your journey!
I really enjoy this company and so glad…
I really enjoy this company and so glad I switched over. I’ve been losing slowly but also only have less than 30 lbs to go to get to goal.
12 décembre 2025
Avis spontané
Réponse : Elara
We're happy to have you with us; thank you for your trust! Slow and steady progress is still real progress, and we’re incredibly proud of you for staying committed to your goals. You’re doing great, and we’re here cheering you on every step of the way!
So far so good
Intake form was fast and easy. Provider responded almost immediately and prescription was quickly sent to the pharmacy. Pharmacy did not ship product overnight and shipment took 4 days which was a bit disappointing. Hopefully this will not be the standard, especially in the summer!
28 janvier 2026
Avis spontané
Réponse : Elara
Thank you so much for sharing your experience; we’re glad to hear the intake process and provider response felt smooth and efficient.
For shipping, delivery typically takes 5–7 business days, depending on the pharmacy and carrier timelines. We understand how timing can feel especially important, and we truly appreciate your feedback.
Thank you again for choosing us; we’re here if you need anything at all!
Réponse : Elara
Thank you for your kind feedback! We're happy to hear that team was able to provide you with the support you deserve. We look forward to continuing to support you throughout your journey!
Easy to navigate and talk to support…
Easy to navigate and talk to support and drs. Very knowledgeable team to have on my side during my journey!
1 février 2026
Avis spontané
Réponse : Elara
Thank you so much for sharing this! We’re committed to making every step as clear and accessible as possible, and we’re so glad you feel supported by our team. We’re honored to be part of your journey!
Ordered over a month ago
Placed an order for glp 1 on 12/29/25 and I still haven’t received it. I figured it was a delay due to the holiday and ordered a peptide. I received the peptide two days later but the pharmacy shipped it under the glp1 tracking. So it looks like I received the glp1 but the peptide I have and was still pending on my account as ‘sent to pharmacy. Today I look and the entire account is cleared. Nothing fixed. No record of anything. Man reps saying they will ship it soon but never a time frame or date or tracking number. Now a week later, no one is responding to my messages. I can understand delays when they are mentioned upfront. Don’t take my money and pretend to have something you don’t. My bank denied the dispute twice.
February 6th I found a chat system via sms and received a call instantly. I received great help and support and also a call from Salma and received all products a week or so later.
28 décembre 2025
Avis spontané
Réponse : Elara
Thank you for taking the time to share your experience! We understand how concerning situations involving tracking updates and account visibility can be. While we’re limited in what we can discuss publicly for privacy reasons, we’re pleased that this matter was fully resolved. We're committed to ensuring that our customers feel supported and informed every step of the way, so please know that our support team remains available to provide help and clarification whenever needed. If there is anything further we can assist you with, please don't hesitate to reach out to us directly. We’re always here to help!
Great customer service
I had a billing issue that was resolved within 24 hours . Great customer service.
1 février 2026
Avis spontané
Réponse : Elara
Thank you so much for your kind feedback! We’re thrilled to hear that our team has been able to provide you with the support you deserve. We’re always here if you need anything at all!
I ordered my medicine on January 23
I ordered my medicine on January 23. I was supposed to be here today on the 28th but it’s still not here at my house and it says no date that it will be here.
28 janvier 2026
Avis spontané
Réponse : Elara
Thank you for sharing your concern; we completely understand how important timely delivery is!
Orders typically arrive within 5–7 business days, depending on processing and carrier timelines. If you’re unsure about your order status or would like an update, our support team is always available to look into it and provide clarity. Please don’t hesitate to reach out to us directly; we’re here to help!
So everything started great
So everything started great. Approval and shipping was quick. Im starting month 3 soon and I've been trying to get advice or anything at this point from the doctor. First month was good. Helped with cravings but Im not feeling anything from my medication anymore and absolutely no one has helped. My questions have been ignored except an simple admin reply of " your dosage can increase every 4 weeks." Im canceling but haven't found a manage membership on the app so I sent a message to support. Doubt I will hear anything back for a while.
28 janvier 2026
Avis spontané
Réponse : Elara
Thank you for sharing this feedback. We’re truly sorry to hear that you’ve been feeling unsupported; that’s never the experience we want our patients to have. Please rest assured that our customer support and care teams are here to answer questions, review concerns, and help with next steps; if you’re open to it, we strongly encourage you to reach out to us directly so we can properly assist you and make sure your questions are addressed.
Your experience matters to us, and we’d genuinely appreciate the opportunity to help; we're here for you!
Elara...the best pep company around!!
The customer service is definitely a 5 star review!! They are very supportive and knowledgeable about helping navigate the app and making proper decisions! They are also very caring and I love Elara because of that!!
26 janvier 2026
Avis spontané
Réponse : Elara
Thank you so much for this kind feedback! At Elara, we’re deeply committed to supporting women at every stage of their journey, and creating a space where our members feel informed, cared for, and genuinely supported by our team. Knowing you’ve felt the level of care you deserve means everything to us. We’re so grateful to have you as part of our community!
Still waiting my order
I did my order on 27/12/25 I paid it on line and I can’t track it.after one month i didn’t receive anything from them.
27 décembre 2025
Avis spontané
Réponse : Elara
Thank you for sharing your concern. We completely understand how frustrating it can be when you’re unsure about the status of an order. If you’re having trouble tracking it or need an update, our support team would be more than happy to look into it for you! Please feel free to reach out to us directly so we can assist you further; we’re always here to help.
So far so good
So far so good! From signing up to getting approved to getting my meds, a week tops! Amazing customer service and feeling good so far on the medication!
Highly recommend 💜
13 janvier 2026
Avis spontané
Réponse : Elara
Thank you so much for sharing this! We’re really glad your experience has been smooth and that our team has been able to take good care of you along the way. We're truly grateful to be part of your journey!
Prompt and Professional Group
A very prompt and professional group to work with. Plan on signing up for the 3-month service once my one month commitment is completed with another organization.
22 janvier 2026
Avis spontané
Réponse : Elara
Thank you for your kind feedback; we truly appreciate it! We’re so glad to hear that our team was able to be helpful and supportive. We would be honored to be part of your journey whenever you’re ready!
Highly recommend Elara!
Elara has made the entire experience easy from start to finish. Medication was delivered within just a couple of days and I received frequent updates. The communication has been excellent, and their patient portal is very helpful and easy to navigate. Highly recommended!
22 janvier 2026
Avis spontané
Réponse : Elara
Thank you so much for taking the time to share your experience! We’re delighted to hear that everything felt smooth and well-supported from start to finish. Our team is committed to making the process as clear and seamless as possible, so your feedback means a great deal to us. We’re always here if you need anything at all!
Réponse : Elara
We really appreciate you taking the time to share this! It means a lot to us to know you felt well-supported by our team throughout your journey. We're here for you every step of the way!
Positive Experience
Salma, the customer relations director, is amazing at communicating and resolution. So far, my experience with Elara has been positive because of her. My questions were answered, communication was excellent and the orders have been shipped quickly. I have lost 27lbs since October (it's now Jan). I have more energy, my inflammation is gone and the food noise is quiet. I sleep better, have the energy to get my physical activity in every day and I couldn't be happier with my success. Thank you to the team at Elara.
22 janvier 2026
Avis spontané
Réponse : Elara
Thank you so much for sharing such an incredible update; this truly means a lot to us! We’re proud of your progress and the dedication you’ve shown to your goals, and we're honored to be a part of your inspiring journey. We’re also glad that Salma, as well as our team, has been able to provide you with the support you deserve; this is something we deeply care about, and knowing you’ve felt that makes it even more meaningful for us.
Thank you for your trust; we’re cheering you on every step of the way!
Elara supports was very helpful and…
Elara supports was very helpful and listened to my request
21 janvier 2026
Avis spontané
Réponse : Elara
Thank you for taking the time to share your experience! We’re so glad that our team was able to provide you with the support you deserve. Your feedback truly means a lot to us, and we’re always here whenever you need us!
So far so good
So far so good. I ordered Lipo-C and it was approved same day on Wednesday and I got it Friday. Can’t wait to see where this journey goes with the company!
14 janvier 2026
Avis spontané
Réponse : Elara
Thank you for your kind feedback! We're thrilled to hear that your experience with us has been smooth and seamless. We're honored to be part of your journey, and we're cheering you on every step of the way!
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