The customer service ive received has been top notch!! I would highly recommend using this company, not only do the shots work great but if I have questions or concerns they are always right there to... Voir plus
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I was having trouble with my current prescription and reached out to your client service once he called me and we walked through the process. We put a plan in place to assist with my weight loss. Clie... Voir plus
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I've had such a great experience with Elara. This is not my first rodeo with a telehealth company, so it's been a really simple and painless process for me entirely. Their medications are top tier, a... Voir plus
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Still nothing but good to say about Elara --- I have called and left a message today and within 2 hrs Vanessa called me back and resolved my issue promptly and politely 🌟🌟🌟🌟🌟🌟🌟
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À propos de l'entreprise
Écrit par l'entreprise
Elara is a 100% online women’s wellness platform—built by women, for women—and available in all 50 states. We provide expert-led, personalized care for weight loss, anti-aging, hair thinning, skin health, mental wellness, and sexual health. Elara makes it simple to access science-backed treatments delivered discreetly to your door. No waiting rooms, no stress—just real care for real life. Our mission is to help you feel confident, supported, and in control. With Elara, you get more than medication—you get a partner in your health journey. Start today and feel confident, strong, and fully yourself—with care designed for you.
Coordonnées de contact
4,5
Excellent
101 avis
A répondu à 75 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Love my elara community love the…
Love my elara community love the company love all about this company es la mejor compañía de mujeres para mujeres
12 décembre 2025
Avis spontané
Réponse : Elara
Thank you for your kind feedback! As a company centered around empowering and supporting women, it's truly rewarding to know that we’ve made an impact. We’re so grateful to have you in our community, and we’re always here to support you every step of the way!
Updated review
Since my last review I have now been contacted directly from a manager named Salma. She has gone above and beyond to fix the issue I was having with the wrong medication sent. Salma spent 20 minutes on the phone with me going over everything that happened and immediately placed a new order with the correct medication. It is now on its way free of charge. I chose Elara because it’s a small company owned by women. Accidents happen. The issue I had originally was that nobody was responding to me and I was starting to feel like there were no humans at this company and I was getting lost at sea in bot land. Because of the care I have now been shown with direct contact from a human being, and as long as my prescriptions keep coming the way they should, I will stay with this company. Salma explained to me that they have doubled in size over the holidays, causing the mistake with my medication. I decided to keep the original review on here to show people how the company stepped up to help me and fix the problem. I feel that is more important than removing a bad review which did not feel in integrity. It’s always a red flag to me with any company or business that you’re dealing with, if there are only positive reviews that’s not real.
Original review
I started with this company 2 months ago & at first everything was great. The chat in the patient portal was prompt at answering any questions I had until they sent me the wrong medication. Now it’s impossible to get anyone to help me. I was supposed to receive an increased dose with B12 added and that’s what it says on the receipt but that’s not what they sent me. Instead they sent me the previous dose that I already had. When I contact support they tell me to contact the doctor and the doctor chat tells me to contact support. I have reached out my email with no response. And lastly, the phone number hangs up on you no matter which prompt you use. I am beyond frustrated. I have now looked through the patient portal and website to see how to cancel my service and cannot find any option to cancel??
13 janvier 2026
Avis spontané
Réponse : Elara
Thank you so much for updating your review and sharing your experience in such detail. We truly appreciate your honesty and the trust you’ve placed in us. We’re so glad Salma was able to connect with you directly and resolve the issue quickly; she and our team take pride in making sure our patients feel heard and supported.
We completely understand your concerns about the earlier experience; it’s never our intention to make anyone feel lost or unheard. Your feedback is invaluable, and it helps us improve as we grow. We’re grateful you chose to stay with us and will continue doing our best to ensure your prescriptions and care are seamless moving forward.
Thank you again for giving us the chance to make things right and for acknowledging the human effort behind our work; it truly means a lot!
This company auto bills your account…
This company auto bills your account without permission i don't like companies that take you through trouble like this for one order smells like scamming then when i call for help the phone hangs up no one to talk about my problem
8 janvier 2026
Avis spontané
Réponse : Elara
Thank you for your feedback. Since our plans are subscription-based, automatic billing happens with each refill; this helps ensure you receive your medication on time without interruption. Our patients also receive a message ahead of time as a reminder before each refill. That said, we deeply care about providing timely support and want to make sure every concern is addressed. We encourage you to try reaching out again via our patient portal or our customer support number, as our team is always here to help and make things right. Thank you for giving us the chance to assist you!
The experience was great
The experience was great. Fast approval and shipping. I ordered Lipo C and the medication works great. The reason why I gave a 4 and not a 5 five star was due to the provider response when I had a question. It has been over a week. I still have no response. I don’t know if I’m working with one responder who has like access to the chat or if like any provider can login look at the chat and answer the question I would say that is the only downside for me personally.
24 décembre 2025
Avis spontané
Réponse : Elara
Thank you for sharing your experience! We’re so glad to hear that the approval and shipping process was smooth and seamless, and that you’re seeing great results with your Lipo-C.
We also appreciate your feedback regarding the delay in response. Providing timely, reliable support is one of our top priorities, and we’re sorry to hear that your message went unanswered longer than expected. To prevent this from happening again, we’ve expanded our medical support teams to ensure every question is addressed promptly. Your feedback helps us continue improving the experience for all of our patients!
Please don’t hesitate to reach out again through the patient portal or our support team; we’re always here to help and make sure you get the support you deserve. Thank you again for your thoughtful feedback!
Lacking customer support
Once they get your money, communication becomes very poor. For over a week now I have been trying to get my next order ready and there's just a horrible disconnect between company and customer. You can call them as they claim, but when you call not only do they give you a recording how caring they are and how they really are here for you, you only have two choices. You can choose prompt one for sales or prompt to for after sales. Neither of them get you anywhere. One of them tells you to go right to the website and use the useless chat box. And the other one just hangs up on you. I tried over a dozen times in the past few days. It's what happens. It just seems like shady Behavior and I'm glad that I have everything in writing. So if you're okay with zero customer service or with very confusing chat boxes where the doctor tells you to talk to the support team and support team tells you to talk to the doctor or ignores you, then this place is for you
7 janvier 2026
Avis spontané
Réponse : Elara
Hi Sandra,
We’re sorry to hear about your frustration and appreciate you sharing your experience.
We want to clarify that Elara does provide active customer support through multiple channels, including secure messaging within the patient portal, email support, live chat, and phone support. Our phone system routes calls appropriately depending on the nature of the request, and we’re sorry if your experience calling in felt confusing or unhelpful. That is not the experience we aim to provide.
We also understand how frustrating it can feel when communication between clinical providers and support teams is unclear. Our goal is for these teams to work seamlessly together, and we regret if that was not your experience.
We would like the opportunity to review your account, communication history, and any pending refill concerns directly so we can ensure this is resolved properly. Please email us at support@withelara.com
using the email associated with your account, and a member of our team will be happy to assist you.
We value transparency, documentation, and accountability, and we appreciate the chance to address concerns directly and improve where needed.
Elara Support Team
Terrible customer service and communication
2nd & FINAL UODATE 1/17/26: My issue has finally been completely resolved, thanks to Salma. She followed through and did exactly what she told me she would do in resolving my problem. She is also passing on to her team my feedback on what I feel could prevent this from happening to someone else in the future. Elara has earned my confidence.
UPDATE 1/12/26: After some persistence, my issue was escalated to Salma Lattif. Director of Customer Support, and we had a wonderful and fruitful conversation. She has been nothing but amazing in assisting me. This very professional, caring kind lady has helped me finally get a resolution to my issue. As of now, we are halfway through the process of complete closure of the matter. I honestly feel this happened because I was finally able to talk with someone person to person. Salma has acted quickly and stayed true to her word and I have the utmost confidence in what she is telling me. She is a great asset to Elara and made me feel she genuinely cared. Keep checking my review for the final outcome.
***
I decided to use this company instead of the one I had been using for weight loss, upon recommendation from a friend. My experience has been terrible! Cannot reach a human to help me. They seem to be ignoring me even though my problem was supposedly being handled by the director of customer support, who now will not even respond to my email. They signed me up for something in addition to what I requested and wanted because of an issue with the platform. Ten minutes after the Dr said he “approved” me for that I specifically told him I did NOT want it, do NOT send it and do NOT charge my credit card. They charged me $149 for that anyway. It had never been shipped and they would not refund my money and sent it anyway. They sent me something I had to trash. I am now out over $300 for nothing. On top of all of that, when preparing for my first injection I had everything out and was looking for the “stickers” instructions stated to put on the cap after opening. The bottle fell into the floor and busted with all meds coming out before I even took the first shot. No help, no response, when I called the pharmacy they told me I really didn’t need to use those anyway. I had messaged through the platform and they didn’t respond about it until a day later and said I didn’t really need to use the stickers. I have to pay for another bottle to replace it and they are still not refunding for the meds I did not want that they charged me for.
While I do appreciate that someone from Elara finally responded below, there are some details they did omit about their ordering process and exactly what happened. Had the Dr have contacted me by phone, as I asked in my response to the Dr when I was questioning the scrip in the chat of December 25, this negative review may have never been necessary. I hope no others have a bad experience like I and some other folks have had with Elara and I am hoping they care enough to make things right.
21 décembre 2025
Avis spontané
Réponse : Elara
Hi Sandra,
We’re truly sorry to hear about your frustration and appreciate you taking the time to share your experience.
We want to clarify a few important points while also inviting you to connect with us directly so we can review this thoroughly. Elara does not intentionally enroll patients in treatments without consent, and prescription orders are only processed following provider approval and platform confirmation. Once a prescription medication has been approved and shipped, refunds are not permitted under pharmacy and regulatory guidelines, even if the medication is ultimately unused.
Regarding communication, we do offer multiple ways to reach our team, including secure messaging through the patient portal, email support, and phone support. We aim to respond as quickly as possible, and we regret if you felt there was a delay or lack of clarity at any point.
With respect to medication handling, once a prescription has been dispensed, Elara is unable to replace or refund medication that is damaged, spilled, or otherwise rendered unusable after delivery, as this is governed by pharmacy safety regulations. That said, we understand how upsetting this situation can be and are always willing to review cases individually.
That said, our Director of Customer Support has reached out again to resolve the matter.
Our goal is always to provide safe, compliant care and clear communication, and we value the opportunity to address concerns directly.
Elara Support Team
Réponse : Elara
Hi TaMara,
Thank you for sharing your experience. We’re glad to hear that our customer service has been helpful. Our team is always here to support you and continue improving your experience.
Elara Support Team
Very easy to get started
Very easy to get started, can’t beat the price. Items arrived quickly, easy instructions and all supplies included, and best of all, everything’s working.
8 janvier 2026
Avis spontané
Réponse : Elara
Hi Christie,
Thank you so much for taking the time to share your experience. We’re thrilled to hear that getting started was easy, your order arrived quickly, and that everything is working well for you.
Providing clear instructions, reliable delivery, and accessible care is exactly what we strive for, so your feedback truly means a lot to our team. We’re grateful to have you as part of the Elara community.
Elara Support Team
I’ve been on Semaglutide through Elara…
I’ve been on Semaglutide through Elara for at least a couple months now and I’m seeing happy changes in my body. Clothes are getting sloppy, my appetite is not the same and I’m loving it.
8 janvier 2026
Avis spontané
Réponse : Elara
Hi Aaron,
We’re so happy to hear that you’re seeing positive changes. Congratulations on your progress so far. Noticing changes in how your clothes fit and in your appetite is a great sign, and we’re excited to be part of your journey.
Here’s to continued healthy living and a more vibrant lifestyle.
Elara Support Team
I am happy the service is excellent
I am happy the service is excellent! I received my GLP1 in 3 days which I am so impressed. The process is so easy & not complicated. I highly recommend Elara to anyone!😊
28 décembre 2025
Avis spontané
Réponse : Elara
Thank you so much for your kind feedback! We’re thrilled to hear that your experience with us has been smooth and seamless. Your recommendation means a lot to us, and we’re truly honored to be part of your journey!
Phenomenal Customer Service & Speed
Made the switch to a new provider and chose Elara. I am shocked at how fast, easy and smooth this process was! It took 24 minutes from the time I submitted my intake process online to getting approved and script sent to pharmacy. Total of 2 1/2 hours start to finish and it’s already recorded a shipping label and is awaiting ups shipping. I am so excited and thankful I found a company that treats me like a human, has great reviews and so far customer service. Have never in my life had anything go so smooth, fast and this easy. Thank you Elara for making this transition so easy! So excited for this journey
6 janvier 2026
Avis spontané
Réponse : Elara
Thank you so much for sharing your experience with us! We’re truly glad to hear that the process felt smooth and easy for you. Our team works hard to make getting started as simple and supportive as possible, so it means a lot to know that it made a positive difference for you.
At Elara, we’re proud to be a company built by women, for women; making sure our patients feel heard, respected, and supported every step of the way is always our top priority.
We’re so grateful you chose Elara, and we’re truly honored to be part of your journey!
Amazing service
Amazing service! I ordered on Dec 31 and I received my Rx by Jan 5!
5 janvier 2026
Avis spontané
Réponse : Elara
Thank you for your kind feedback! We're thrilled to hear that you found the experience smooth and seamless. We truly appreciate you choosing Elara, and we look forward to continuing to support you on your journey!
I am new and would like to say that my…
I am new and would like to say that my first order arrived within 3 days. Very good affiliate that I work with. So far I like Elara ☺️
5 janvier 2026
Avis spontané
Réponse : Elara
Thank you for your kind words! We’re so happy to hear that your order arrived quickly and that your experience with us has been smooth. Our team is always working to make the process as seamless as possible, so it’s wonderful to know that came through. We truly appreciate your support, and are grateful to have you as part of the Elara community!
I found Elara through Lisa Garcia's Tik…
I found Elara through Lisa Garcia's Tik Tok live explaing how Elara works. She went above and beyond with all the questions I had. Lisa walked me through the process of signing up and getting my 3 month shipment started. If it had not been for Lisa I probably would not have joined.
31 décembre 2025
Avis spontané
Réponse : Elara
Thank you so much for sharing your experience! We’re really glad to hear you received the support you deserve. Our affiliates are an important part of the Elara community, and we’re grateful to have people who take the time to guide others and help answer questions along the way.
At Elara, we’re committed to creating a supportive environment where patients feel informed, comfortable, and encouraged throughout their journey. We’re so happy you chose to join us, and we look forward to continuing to support you every step of the way!
A+ for Elara
My favorite part about Elara is their patient portal. It’s more than just a medical questionnaire and chat with doctors. It has nutrition support with accessible recipes and exercise support and guidance. The doctors are accessible and customer support and response is quick and reliable. I’m so glad I found Elara!
26 décembre 2025
Avis spontané
Réponse : Elara
Thank you so much for your thoughtful review! We’re so glad to hear you’re enjoying the patient portal and finding the nutrition and exercise resources helpful. At Elara, our focus is on helping women feel their best by providing not just treatment but also the tools, guidance, and support you need every step of the way.
We’re so happy you chose to join us, and we look forward to continuing to support you throughout your journey!
Very impressed
Very impressed. Shipping wad lightening fast and communication was great. I got an update each step of the way about my order and it arrived in 3 days. This was so easy!
25 décembre 2025
Avis spontané
Réponse : Elara
Thank you so much for your kind feedback! We’re delighted to hear that your experience was smooth from start to finish. Clear communication and a seamless process are very important to us, so it’s wonderful to know that we delivered. We truly appreciate your support and are always here to make sure your experience stays just as effortless!
Absolutely AMAZING service and shipping…
Absolutely AMAZING service and shipping is SO fast!!! Highly recommend this company to everyone! Pricing is incredible as well!
1 novembre 2025
Avis spontané
Réponse : Elara
Thank you so much for your amazing feedback! We’re thrilled to hear that your experience was smooth from start to finish. Supporting women on their health journey is at the heart of everything we do, which is why we’re dedicated to making our medication accessible and the process seamless. We truly appreciate your support and recommendation!
I’ve had such a positive experience…
I’ve had such a positive experience with Elara. Shipping is fast, communication is clear, and what truly stands out is how supported I feel. This is a women-supporting-women company, and you can feel that in every interaction. My provider actually listens not just to symptoms, but to me. I’ve been encouraged to listen to my body, move at a pace that feels right, and make choices that are sustainable long-term. It doesn’t feel rushed or transactional. It feels human. And that makes all the difference
24 décembre 2025
Avis spontané
Réponse : Elara
Thank you so much for sharing your experience! At Elara, supporting women isn’t just our mission; it shapes everything we do, from every conversation to every decision we make. We genuinely care about each of our patients, and creating an experience that feels empowering, personal, and supportive is always our top priority. Knowing that you feel heard and able to move at a pace that works for you is exactly why we do what we do. Your words mean so much to us, and we’re truly honored to be part of your health journey!
Great Service & Quality GLP1’s RX from Med professional
Their service is excellent & the Dr responds quickly to any questions you may have thru your patient portal that’s an app. Quality GLP1 such as Tirzepatide or Semiglutide. Other peptides too, all from from a 503a pharmacy. Low prices w no membership fee. As a new patient I ordered my meds on a Thursday evening and had meds at my door thru UPS the following Monday morning.
21 octobre 2025
Avis spontané
Réponse : Elara
Thank you so much for your kind feedback! We’re so glad to hear that your experience has been smooth and that you’ve been able to get timely support from our medical team. More than anything, we want our patients to feel genuinely supported and taken care of every step of the way. Whether it’s being able to easily reach your doctor, access your treatment, or not worry about hidden fees, we always do our best to keep everything simple and stress-free.
Thank you again for your trust and your thoughtful words. Please don’t hesitate to reach out if you ever need anything, we’re here for you!
Top notch company!
The customer service was amazing, fast shipping, great safe packaging, and clear communication! A++
I had my first appt. Thurs afternoon, consult Thurs afternoon, and package arrived Saturday!
22 novembre 2025
Avis spontané
Réponse : Elara
Thank you so much for your kind feedback! We’re really happy to hear that everything felt smooth from start to finish. We truly strive to make the entire process as stress-free and efficient as possible for our patients, so it means a lot to know that that came through in your experience.
Thank you for your trust and support, and please don't hesitate to reach out if you need anything at all!
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