Wolfvapes Avis 

Great company until you have issues with the products. Used them for about a year but cannot recommend due to the most recent issue.

Placed an £100+ order, that should have lasted me 3 months. All the vapes were faulty and they only lasted 1 month. Obviously this is a manufacturing issue and not a reflection of the company. However, their reluctance to respond and resolve customer issues does reflect very poorly on the company.

I initially contacted them after using the first device which was the worst of the shipment. I sent video proof of the fault and asked for a refund, they asked me if I could return the item which I agreed to on the basis they covered postage. Whoever I spoke with said they would get back to me as they weren’t authorised to approve this. Nobody responded for a week until I got back in contact myself, where I was then told the employee dealing with my query had left. I was refunded for the vape.

I then contacted them again about the rest of the order a month after receiving it. I sent a polite message explaining the vapes were all faulty, asking for a refund, store credit or a discount code of equating to 50% of my order - with the intention of ordering from them again.

2 days later I messaged to no avail and 3 days later I called after not hearing a response, they failed to get back to me as they promised on the phone. They only got back to me a week after I initially called and gave them an earful down the phone.

It shouldn’t have had to get to that point and I shouldn’t have to fight that hard to get a refund when proof has been provided. They did refund me in the end and once again claimed that the lack of response was due to a member of staff leaving 🙃 in addition, on the order before this I paid for next day delivery and it was not shipped until two days later! I let this slide at the time as they had been good up until that point.

1* for the good service until the last order, 1* for the refund, -1* for the lying, -1* subpar customer service and -1* for not posting the next day when that’s what I paid for.

Absolutely amazing company! Every order is dispatched quickly & always right :) When Royal Mail "lost" some of my items, Wolfvapes immediately sorted it :) I don't order from anywhere else!

Took 7 days to despatch the items. When received, 1 bottle of e liquid had 3 weeks until it expired and was covered in dust.
Emailed them to ask why I had received a short dated item that had obviously been sat on a shelf for so long and only had 3 weeks life on it.

The reply was, we are just re-sellers (no excuse), there was 4 weeks until the expiry date when we packaged it.

I asked why they thought that was acceptable and where in their T&C’s it stated that they would send out products with only 4 weeks life left in them.

No response 🙄

*Edit* response received… “we are sorry you left a bad review over something we could do nothing about”

Awful response from ‘customer services’

The swift delivery, competitive pricing, and extensive selection are truly commendable. Its popularity might simply be limited by its current lack of widespread awareness. The prices are significantly lower than those at my local vape shops, making it an obvious choice.

Order received exactly what I wanted, good price and arrived in time. What more can I say.

Prompt service and good price

great service,worth your money,postage is great also i recommend ordering from here

Sent me a completely different vape to the one i ordered, when i contacted them they wouldn’t do anything to fix the issue.

Good customer service and great products always reliable.

Great customer service

Fast delivery of ordered items

Always fast delivery and they are very helpful if you need to speak to them.

The customer service was great. Good communication and constant updates. I would highly recommend purchasing your items from here.

I really enjoy buying and using crystal vapes 7000 they are perfect and I recommend you to my friends to save them some money and everything I have had off u has been perfect. I can’t wait until you get some more of those new flavours back in

Excellent customer service, been a customer for over a year now, I highly recommend. Never had any issues with the vapes.

Amazing vapes, good variety, and quick dispatch

Quick delivery, great flavours and selection and good prices.

Great service,plenty choice of flavours,fast delivery,easy to order