Excellent service as always reasonably priced .Delivery was good as the driver put the pallet right by the shed so we didn’t have to carry them far .
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Lisez les avis des autres
I've ordered from this company for several years now and would thoroughly recommend them . I made an error when I was placing my recent order online which would have cost me quite a lot more money. St... Voir plus
L'entreprise a répondu
Great prices and selection available. Repeat customer who has ordered from Woodfuel for many years and have been happy every time. Have yapped to them on the phone many times over the years about thin... Voir plus
Ordering the fuel was straightforward. The delivery company was very obliging as l had to delay the delivery by one day due to a hospital appointment. The actual delivery went very smoothly as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Écrit par l'entreprise
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Coordonnées de contact
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Royaume-Uni
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
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Fantastic service, 6 out of 5
Fantastic service from Steven. We came seeking advice for using a woodburning stove in a bothy, and left with exactly what we needed, firelighting advice and how to maintain the burn for as long as possible.
Quite an exceptional level of service. And great value. 6/5
15 février 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Thank you for the fantastic review; we strive to give the best advice here at WFC and I'm glad we didn't disappoint!
I hope you have a lovely, cosy and warm stay in the bothy. Many thanks for your visit.
Steven
An excellent experience
I decided to try wood fuel cooperative as I like their ethos and their website is clear and informative. There are options for buying in various amounts from full to quarter pallets, or even making up one’s own pallet. I found this a bit confusing, it’s another skill to work out the quantities. As it happens, the amount I ordered did not amount to cover the £64 added charge for this. I was given a refund and alternative delivery . Having bought the selection of briquettes to try, I was having issues with one of my log burners. A call to the company was so helpful and advised on the better ones to try. Something I probably should have done in the first place.
I intend to order a larger quantity in time for next winter. I’ve been amazed how efficient and heat producing briquettes are.
3 février 2025
Réponse de Wood Fuel Co-operative
Hi Fran and many thanks for taking the time to post your review - 'Mixing-Your-Own' pallet is certainly popular with our customers. It's a slightly more complex procedure (we've got a huge choice of products) but we're always here to help. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Réponse de Wood Fuel Co-operative
Many thanks for your review Nigel - enjoy the Cosy Nights In Bundle. Kind regards, Mark at WFC
Very impressed
impressed by the range on offer at WFC, the value and the speed and efficiency of delivery. Completely hassle-free process - and we love the products.
22 janvier 2025
Réponse de Wood Fuel Co-operative
Many thanks for your review Ed - we're glad you like what we do here. Enjoy the Woodlets Briquettes - they're our best selling product and should keep you warm for the rest of the winter. Kind regards, Mark at WFC
Great customer service
Great customer service. Mark went above and beyond to resolve a problem with the original pallet delivery
21 janvier 2025
Réponse de Wood Fuel Co-operative
Many thanks for your patience re the delivery hold-up - we're glad we were able to help. Keep warm with the Woodlets Briquettes. Kind regards, Mark at WFC
Briquettes and delivery service was on point.
Briquettes arrived in excellent condition.
The courier company they use on the south coast were fab, arrived on date and within the timescale given, which for me is very important as I have to travel from Basingstoke to south of Chichester to take delivery.
Sue and Mark in the office are very helpful there at the woodfuel co-operative.
20 janvier 2025
Réponse de Wood Fuel Co-operative
Hi Sheila and many thanks for taking the time to post your review - good news on the successful Palletways delivery. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Réponse de Wood Fuel Co-operative
Hi Mark and many thanks for your 5 star review. Keep warm for the rest of the winter. Kind regards, Mark at WFC
The product definitely and delivery was…
The product definitely and delivery was really good and quick. Well done Wood Fuel Co-op 👍
27 janvier 2025
Réponse de Wood Fuel Co-operative
Many thanks for your Express Pack purchase Brenda. We're glad you like the Envi XL briquettes - they're really great for large stoves. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Great products & service.
Very easy to order online and my order came without any fuss.
27 janvier 2025
Réponse de Wood Fuel Co-operative
Many thanks for your review Roger - we're glad all went well with your order and delivery. Kind regards, Mark at WFC
Réponse de Wood Fuel Co-operative
Many thanks for your review - glad Palletways were able to reschedule things and deliver in 4 working days. Enjoy the Beech Nestro briquettes - they're pretty impressive. Kind regards, Mark at WFC
Réponse de Wood Fuel Co-operative
Many thanks for your review Samantha. We're glad all went well with your order and delivery. Enjoy the Beech Nestro briquettes. Kind regards, Mark at WFC
Extremely good service…
I placed an order for kiln dried logs which was to be delivered exceedingly quickly within a couple of days of placing the order. The delivery date was change (by me ) because of the dangerous storm forecast conditions .
The result was a re-arranged delivery , at our convenience .
This occurred as planned ; Palletways and the driver could not have been more helpful and friendly .
An excellent service throughout
29 janvier 2025
Réponse de Wood Fuel Co-operative
Hi Chris and many thanks for taking the time to post your review. Storm Eowyn did present a few headaches for Palletways however we're glad all sorted - they're a great local delivery team. Keep warm for the rest of the winter. Kind regards, Mark at WFC
Réponse de Wood Fuel Co-operative
Many thanks for your review A - we're glad you like what we do here. Enjoy the briquettes, Mark at WFC
Excellent
Very pleasant, knowledgeable people to deal with. The pallet delivered right inside our garage…Excellent!!
21 janvier 2025
Réponse de Wood Fuel Co-operative
Many thanks for your 5 star review James. We're glad all went well with your order and delivery. Keep warm. Kind regards, Mark at WFC
Good advice on different wood fuel…
Good advice on different wood fuel options.
On the ball re: updates on delivery (dependent upon 3rd party), following up on any access restrictions, etc.
13 janvier 2025
Réponse de Wood Fuel Co-operative
Many thanks for your review - we're glad you like what we do here. Keep warm with the Beech Nestro briquettes. Kind regards, Mark at WFC
Great Value and Improved Delivery.
Great selection and value. Build your own pallet and being able to make additions is a great feature. Credit where credit is due, a much improved delivery from my previous experience. This time it was spot on. A phonecall to book in, a text on the day with a time window and subsequently delivered bang in the middle. Good job.
16 janvier 2025
Réponse de Wood Fuel Co-operative
Hi Michael,
Many thanks for taking the time to give us this excellent review. Delighted all went as smooth as silk this time.
Kind regards,
Rowland
Great range of products and…
Great range of products and availability, detailed explanations for briquettes, delivery is always prompt, regular sales. Highly recommended.
8 janvier 2025
Réponse de Wood Fuel Co-operative
Hi Chris and many thanks for posting your review. Enjoy the Woodlets Heat Logs - they're a great briquettes. Kind regards, Mark at WFC
Fantastic product and very friendly and…
Fantastic product and very friendly and helpful customer service
13 janvier 2025
Réponse de Wood Fuel Co-operative
Many thanks for your review Andrew - we're glad you like what we do here. Keep warm this winter. Kind regards, Mark at WFC
Great product that burns well
Great product that burns well. Delivery prompt as always
7 janvier 2025
Réponse de Wood Fuel Co-operative
We're glad you're enjoying the Beech Nestro - it's a great product. Kind regards, Mark at WFC
Great products
Great products, good delivery. I would urge them to find a way of using recyclable materials for the wrapping of the briquettes and the pallet wrapping. I've got a bin full of plastic now, which isn't great.
14 janvier 2025
Réponse de Wood Fuel Co-operative
Hi Rob and many thanks for your review. Woodlets are our best selling product with the briquettes being held together with shrink-wrap. It's unfortunately the best way to secure such a product as paper or cardboard wouldn't provide sufficient protection from the elements. We do offer a plastic return service for all our customers - both locally here at our shop or by posting back the Briquettes wrapping to us. Your local recycling centre should also be able to help. Kind regards, Mark at WFC
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