Excellent service as always reasonably priced .Delivery was good as the driver put the pallet right by the shed so we didn’t have to carry them far .
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Lisez les avis des autres
I've ordered from this company for several years now and would thoroughly recommend them . I made an error when I was placing my recent order online which would have cost me quite a lot more money. St... Voir plus
L'entreprise a répondu
Great prices and selection available. Repeat customer who has ordered from Woodfuel for many years and have been happy every time. Have yapped to them on the phone many times over the years about thin... Voir plus
Ordering the fuel was straightforward. The delivery company was very obliging as l had to delay the delivery by one day due to a hospital appointment. The actual delivery went very smoothly as... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
We'll help you find the perfect fuel for your fire and our range of products has something for everyone. Great prices and unbeatable customer service from our friendly team make us the first choice for wood fuel.
Wood Fuel Co-operative - The First Choice for Wood Fuel
Écrit par l'entreprise
- What we do
- We stock the widest range of wood briquettes in the UK, concentrating on those fuels that provide the best balance of heat, convenience and value for money. This means we have to test a lot of different briquettes, but our hard-working team is up to the challenge!
- Expert Advice
- We love helping and talking to our customers. In fact, it’s one of the best parts of the job. We’re a small team and we set very high standards for ourselves. So please do get in touch – we’ll always go the extra mile to help.
Coordonnées de contact
170 Heathhall Industrial Estate, DG1 3PH, Dumfries, Royaume-Uni
- 01387 731 210
- info@woodfuel.coop
- woodfuel.coop
4,9
Excellent
3 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
As usual prompt service and delivery
15 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Graham, thank you for your review; I'm glad you're happy with the products and service. Kind regards, Ashley
Réponse de Wood Fuel Co-operative
Thank you Phil, I'm glad you got your order safely. Enjoy! Many thanks, Ashley
Réponse de Wood Fuel Co-operative
Thank you for your review! Enjoy your fuel and have a cosy winter. :) Many thanks, Ashley
It’s the friendliness of the staff
It’s the friendliness of the staff. I had an issue with my address. They sorted it a straight away. Quick and efficient service. Great prices.
12 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Jamie, Thanks for your lovely review. I'm glad we were able to help you sort the address issue easily. Enjoy your fuel - just in time now it's gone cold! Many thanks, Ashley
Products and service absolutely excellent - again.
Great range of wood fuel products and excellent guidance about the nature and performance of each type of briquette. This is the second time I have purchased the Beech Nestro briquettes from them; they are absolutely the best briquettes we have ever purchased, anywhere!
The service from welcoming email confirmation of order through to speed and communication of delivery was excellent - including the branch of palletways who delivered the final journey - very helpful lady on the phone. All round, an impressive experience - same as first time I ordered through them.
12 novembre 2025
Réponse de Wood Fuel Co-operative
Hi Martin,
Thank you for your review! It's great to hear how pleased you are with everything. The Beech Nestro really are good - we love them too! I hope you enjoy using them again this year - stay cosy!
Many thanks,
Ashley
Great Service and Advice
Ordered a 1/4 pallet of briquettes for the winter and as ever great advice on the phone from the Wood Fuel Co-Op.
Friendly people, and they are always happy to help.
The best place to get wood fuel from. Definitely recommended.
19 novembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Thank you for your great review. I'm really pleased that we've been able to help you. Enjoy your fuel and stay warm!
Many thanks, Ashley
This is one of the best companies that…
This is one of the best companies that I have EVER dealt with. The products are excellent and the customer service is second to none. 10/10 cannot recommend highly enough!!
14 novembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Malcolm, Thank you! I'm so glad we were able to help; we really apprciate you taking the time to leave such a great review. I hope you enjoy your Beech and Pini Kay this winter. Thank you! Ashley
Great service again from Wood Fuel (and…
Great service again from Wood Fuel (and Les Smith)
Ordered over the phone to delay the order a week, smooth process. Pallet arrived and Les Smith put it in my garage, so I could unload it at my leisure over the weekend.
Well stacked pallet and the briquettes having bought them before form Wood Fuel will I'm sure keep our house toasty warm this winter.
Great Service as usual from Wood Fuel, and keen prices too!
25 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Les, Thank you! It's great to hear from such a happy returning customer. I'm glad Palletways are doing a great job for you and I hope the fuel keeps you nice and warm this winter! Many thanks, Ashley
Been a customer for 3 years and the…
Been a customer for 3 years and the service and products are amazing and the cheapest on the market. The wood is sustainable and better value than your central heating costs. Highly recommended
25 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Gareth, thank you so much for your lovely review. I'm delighted you're happy with our service. We really appreciate you taking the time to review us. Enjoy your fuel and thank you again! Ashley
Just got some beech nestro briquettes
Just got some beech nestro briquettes. I have tried all kinds of briquettes over the last 2 yrs. These are the best so far. Nearly 2 hrs for a single briquette broken in half. My stove is a 4kw contura multufuel. What I like is no smoke at first like some briquettes. Good flame. Perfect. Recommended
20 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi John, I'm so pleased you like the Beech Nestro. It's our top-seller for a reason and they really are the best combination of heat output and burn time. I hope you enjoy them this winter. Many thanks, Ashley
Excellent customer support
Sue & Ashley were both so helpful …. Ashley kindly put together a package of products that she thought would be most beneficial for my stove set up and they arrived the next day! She took the time to ask about my house and heating as well as how I would be using the stove so she could tailor suggestions to my particular situation. I’m very glad she did. Sue answers any queries so quickly and is great at keeping customers up to date with availability, delivery & shipment info.
I have ordered my winter fuel already and I know, having had the samples, I chose wisely. Thank you WFC - I will be a returning customer.
8 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
HI Kerry, Thank you so much for such a lovely review! I'm really glad we've been able to help you find a solution for your big stove. I hope you have a cosy winter and you know where we are if you have any questions! Thank you again, Ashley
Reliably excellent service
Reliably excellent service from this supplier and very pleased with the delivery too.
I asked on Friday for a Monday delivery, as the forecast was for sunshine all day and it requires a couple of hours to unload and store a pallet.
Out of nowhere we had half an hour or so of heavy rain - and of course that's when it arrived!
I was relieved to see how well wrapped the pallet was. Barring a couple of small tears, which were easily covered, it was all intact. When the sun returned and I unloaded, all the briquettes were bone dry.
Good to get the bird seed too - I'd forgotten I'd ordered it!
8 septembre 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi David,
I'm so glad you got a break in the weather to unload! It's great to hear you're happy with everything and we really appreciate your feedback. I hope you and your birds enjoy the fuel and food!
Many thanks,
Ashley
Fantastic customer service from start to finish.
Fantastic customer service from ordering to delivery.
Brilliant product, have used before and will definitely be using again and again.
The delivery driver went out of his way to put the pallet on my driveway near to where I asked for it to be left.
First class service from start to finish.
Great briquettes also .
20 août 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Steven,
Thank you so much for taking the time to review our service. I'm delighted you were happy with everything and it's great to hear that the Palletways driver was so helpful. I hope the briquettes keep you cosy this winter!
Many thanks, Ashley
Réponse de Wood Fuel Co-operative
Thanks Robin, I'm glad you enjoyed dealing with us. We really appreciate you taking the time to feedback to us. Many thanks, Ashley
These folks are brilliant
These folks are brilliant, we installed a new stove but it just didn't like our hardwood logs, we drove down to Dumfries from Lesmahagow and were given advice on the best briquettes for us to use. We bought a variety of various types and were given a great price. Needless to say they have solved our issue and we will be returning again .Thankyou.
8 mars 2025
Avis spontané
Réponse de Wood Fuel Co-operative
Hi Derek,
We are so pleased we managed to help you solve your burning issues. Thanks very much for your generous review. We look forward to seeing you again.
Kind regards,
Rowland
Great service, great choice
Great service, great choice. My No 1 place to go to from now on!,
1 février 2025
Réponse de Wood Fuel Co-operative
Thank you, thanks great to hear! I'm so pleased you're happy. We look forward to being able to help you again in the future. Many thanks,
Ashley
Réponse de Wood Fuel Co-operative
Thanks Judith, we appreciate your feedback! I hope you enjoy your wood fuel. Kind regards, Ashley
Réponse de Wood Fuel Co-operative
Hi, Thank you for taking the time to leave us a great review.
Glad everything went well and I hope you enjoy your wood fuel. Many thanks, Steven
Great Supplier
Regularly use Woodfuel Co-op for wood briquettes.
Much better briquettes than most suppliers, at much better prices. Good variety.
Also a lot more flexible about quantities/mixes of different product.
Very happy with the products & the service :D
17 février 2025
Réponse de Wood Fuel Co-operative
Thank you for your great review, Jacqui, we really do appreciate it. I'm glad we were able to help you and hope you enjoy your fuel . :) Many thanks, Ashley
Réponse de Wood Fuel Co-operative
Many thanks for your review Catherine - we're glad all went well with your order and delivery. Kind regards, Mark at WFC
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