WPS Handrails Avis 

Great price for quality product, had a couple of blips which were handled without question, totally happy with the end result and the install guys were great highly recommended.

I contacted WPS to have a bespoke glass balustrade system designed and fabricated for a small domestic project. We received detailed drawings and renderings of the product to help with the design process. Outstanding customer care and the quality of the system received was spot on.

Helpful service and responsiveness to our clients needs

Kate Langford at WPS Handrails was extremeley helpful and knowledgeable about the products.The product itself was excellent quality(mirror polished mid post and fittings).Thank you WPS.

We used WPS Handrails and this is a very professional company. Their installers were very professional and clean and our whole experience was wonderful. We will certainly be using them again in the future.

Very quick reliable service great product couldn’t be happier.

Very pleased with the quality of the decking we purchased and the delivery service

Excellent service from Hollie from the point of ordering their Innodek composite decking through to delivery. However I'm disappointed with the product itself due to the variation in widths of up to 4 mm which makes it very difficult to match when laying. A couple of the planks were even over the size variation tolerance. When I contacted them on Saturday (they were closed) to tell them about the problems we had trying to fit it they insisted a few days later that 4 mm variation is acceptable, they were taking no responsibility and referred to the terms and conditions. They later offered to replace the wrong sized planks but as they were already fitted this wasn't a practical option. I have previously used a different company for another decked area and their product didn't vary by even 1mm. Now we are left with decking that could not be laid in a "brick" pattern as designed and WPS are placing the responsibility on myself and my fitter (as per their oft quoted terms and conditions). Whilst it may not be faulty as such, 4mm difference in size is not helpful despite their claims it's within industry standards. Based on other reviews it seems that other customers do have a good experience which makes me sure that this particular batch of decking had more size variations than others but WPS disagrees. I did get a call from a director after a few days and whilst he referred me to the terms and conditions of buying this product he clearly wasn't happy with my negative review. Based on my own experience their initial customer service is excellent but unfortunately there hasn't been much understanding or empathy towards the problems these size variations have caused. I personally wouldn't buy Innodek again and can't recommend their decking unless you are aware of and willing/able to deal with the size variation issues but I'd recommend WPS for their sales/ordering process which is efficient and friendly.

I ordered decking on three occasions and was very happy with the person who handled my orders, her name is Hollie Robinson. She responded quite quickly on the three occasions.

The delivery was prompt and on time. The delivery guys were very helpful.

on the whole very good service and I would give 10 out of 10.

Everything fitted perfectly. My only negative comment is with regards to the video instructions. It would be much better to show how to align the glass when the pane requires four wedges rather than showing one. It took alot of trial and error to get it right. Great value for money.

Efficient and helpful response to my initial enquiry followed by equally efficient performance regarding completion of order . Product is installed , looks good - and hoping for satisfactory performance.

Good website to work out exactly what I needed, and also instructions on how to install (I have not bought or fitted composite decking before)
All goods in stock and prompt delivery.
I have nearly finished the work and all looking good
Tony, Cumbria

Excellent quality products and service has been exceptional - well managed and communication with WPS has been second to none. Will highly recommend and will definitely use for any future requirements for glass or balustrades.

Very happy, excellent product, outstanding service!

Really good helpful Customer Service.
Good product, communication and delivery.

The staff at wps were very helpful and my order arrived on the date agreed.
my builder found it easy to erect the balustrade and I am very happy with it's quality and appearance now that it has been completed.

Wrong parts received, resulting in us having to pay additional fitting costs.

Really love the composite decking ...

Fantastic service and I would highly recommend WPS Handrails if your looking to install new decking!

Excellent communication before purchase and competitive price.

Some things were missing from the order, but this may have happened once out for delivery. WPS were contacted and the missing items were dispatched immediately and received the following day.

Balustrades and glass fitted as expected and look good quality. Will use this company again.

Excellent service from start to finish. Help me with design and i was given great advice. I would highly recommend anyone to use them. I am one happy customer.