Moved into my first home and I desperately wanted a new composite door to make me feel secure! The gentleman at 1stGlass have made it such a easy experience and I am super happy with the end product... Voir plus
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When I first contacted them they were clear helpful and understood exactly what I needed. They provided the quote the next day which was very helpful. They arrived on the agreed day and did a profess... Voir plus
1st Glass fitted two new doors yesterday and I am not disappointed.The Dyson brothers who fitted them were very pleasant and we had a good chat.They never stopped working to be fair.They cleaned the m... Voir plus
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I’m really pleased with my new doors. 1st glass phoned me the day before to let me know what time they were coming to fit my new doors. The chap that came to install my new doors was called Dave he ar... Voir plus
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À propos de l'entreprise
- Fournisseur de fenêtres PVC
- aussi dans
- Fabricant de portes
- Fournisseur de fenêtres
- Fournisseur de portes
- Installateur de double vitrage
- Service d'installation des fenêtres
Écrit par l'entreprise
Opening Offer £225 off per window £325 off per door (includes composite)
Coordonnées de contact
5 - 7 Well Lane, WF17 5HQ, Batley, Royaume-Uni
- 01274500912
- info@1stglassuk.co.uk
- www.1stglassuk.co.uk
4,8
Excellent
3 k avis
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A répondu à 100 % de ses avis négatifs
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We bought composit door from them.
We bought composit door from them.
Looks amazing,really happy with them.
25 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Ono, we always aim to please.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
Good communications very professional
Good communications very professional, good product,Steve takes great pride in his work,overall very pleased
28 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Peter, we always aim to please.
Steve would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
from all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
Fantastic job from start to finish…
Fantastic job from start to finish thank you Lynn for the advice and the fitter James for your professionalism.All staff involved were brilliant
Just in talks to have another door fitted . AA+++
28 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Nina, we always aim to please.
Lynn and James would like to thank you for your recognition of their workmanship and also for your hospitality on both the sales visit and installation respectively both adding "thank you for making them feel so welcome in your home".
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your fantastic honest review its very much appreciated and we look forward to keeping our high standards on your next install.
I have had a really good experience…
I have had a really good experience with this company. From the sales man coming to my house to give me a quote to the communication received about the installation date. Lee the fitter who was professional, polite and tidy. It was overall a very good experience. I had a new back door and two new front windows, which looks really nice and are excellent quality. I will be using this company again to install new windows to the rest of my house in the near future.
26 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Michelle, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest its very much appreciated and we look forward to keeping our high standards on your next install.
Judge a company by how they respond when things go wrong
Judge a company by how they respond when things go wrong
I’ve always believed you shouldn’t judge a company purely on whether something goes wrong — mistakes happen. You should judge them on how they put things right.
Unfortunately, my experience with 1st Glass UK has been incredibly disappointing.
My composite front door was originally installed in November 2025. From day one, I had issues with the fitting and finish.
To their credit, somebody came back the following day to try to rectify the installation. Unfortunately, this didn’t resolve the issue with the door.
What followed has been nine months of chasing, missed promises and frustration.
After speaking to numerous people, I was eventually passed to Andy, the Operations Director. At that point, I genuinely thought things would finally be dealt with properly.
A replacement door slab was ordered and a new installation date arranged.
That date came and went.
I had to chase repeatedly to find out what was happening. I was promised calls back on numerous occasions that simply never came.
Eventually, I managed to speak to Andy again and was told that the replacement door had somehow been “misplaced”, so another one had to be ordered.
Another installation date was agreed.
That date also came and went.
Eventually, in August 2026 — around nine months after the original installation — the replacement door was finally fitted.
You would hope that would be the end of it.
Unfortunately, I am now once again waiting for a promised call back from Andy, this time to discuss compensation for the considerable amount of my time that has been wasted dealing with an issue that should never have taken nine months to resolve.
My frustration isn't simply that there was a problem with the original installation. Things can go wrong.
It is the constant chasing, missed appointments, promised phone calls that never happened and the apparent lack of ownership that has made this experience so disappointing.
When an issue reaches the Operations Director of a company, you would expect communication and accountability to improve. Sadly, in my experience, it didn't.
After nine months, I shouldn't still be the person doing the chasing.
A company’s reputation isn’t built when everything goes perfectly. It’s built by how they treat their customers when something goes wrong.
Based on my experience, 1st Glass UK have fallen well short of the standard I would expect.
20 novembre 2025
Avis spontané
Réponse de 1st Glass UK
We are sorry to hear this especially as the first door we installed had the tiniest scratch on it but as promised we tried to fix the issue first with our service call engineer and then by ordering a new slab at your request.
You was kind enough to say to us that your happy for us to come install the slab when we are back in the area, unfortunately complications with the new slab arose so we wasn't able to install it as stated.
The phone call we just had off of you and in your own words was "how much are you going to pay me to go away" so i would suggest after numerous calls of trying to get the door sorted and missed calls it was always about the compensation, as you know we don't offer compensation we offer to not stop until the situation/issues has been put right which is exactly what we have done.
We are happy to hear you are now completely happy with the door and we would like to thank you for your patience throughout.
Thank you for your review.
1st class windows and door by 1st glass…
1st class windows and door by 1st glass uk! Dan and Stu were amazing and did the job with perfection and care, both are a credit to the company, we are really happy with the service, products and the finished work,amazing!
25 août 2026
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Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Ali, we always aim to please.
Dan and Stuart would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
The windows and garage doors were…
The windows and garage doors were installed very efficiently and on schedule. Paul did a great job; I recommend 1st Glass UK.
22 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Adrian, we always aim to please.
Paul would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
Amazing company Lee who fitted my door…
Amazing company Lee who fitted my door did it with perfection and he was very polite and considerate whilst doing his job he explained everything and cleaned up after himself would highly recommend this company
25 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Miss Bartram, we always aim to please.
Lee is a real credit to the company he always goes the extra mile for customer satisfaction. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your amazing honest review its very much appreciated.
I had very old windows in bad shape
I had very old windows in bad shape, so I decided to go with 1st Glass, and the guys did an amazing job. They installed very nice, new windows of very high quality. Installation took about 5 hours or so and was fairly quick process.
Very good service and high quality form the staff and team on the installation day.
Great job from your 1st Glass UK installers
Great installation by Gary & Reece.
24 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Junaid, we always aim to please.
Gary and Reece would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write su your kind honest review its very much appreciated.
Lee was amazing great price was quick…
Lee was amazing great price was quick and cleaned up afterwards
Very polite
20 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Nicholas, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
Happy
I found an advertisement on facebook . For 1st glass uk . So left my details . Then was contacted by the sales rep mo who was so helpful and explained everything to us in great detail . Which was reassuring . We had 3 windows and a door and side panel door fitted today by nassar and Qasim . They were both very friendly and got straight on with the job . They were very quick /efficient/ tidy . And the quality of finish was superb . Cant fault there efforts will definately use them again . Sharon .
21 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Sharon, we always aim to please.
Mo (sales) and Nassar & Qasim would like to thank you for your recognition of their workmanship and also for your hospitality throughout both sales and installation visit all adding what a pleasure and how welcoming you made them feel.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your fantastic honest review its very much appreciated.
We’ve just had a new door and window…
We’ve just had a new door and window replacements very happy with the results excellent service and work completed by Lee 🙂
20 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Mark, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
1st Glass UK review from a happy customer in Atrincham
Great sales as no pressure. Excellent quality service and fitting. Lee the fitter was exceptionally clean and tidy. He worked all the time and cleaned up as he went along and and left us with no trace of work being done other than the good quality french doors he fitted after removing and disposing or recycling old ones
19 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Chris, we always aim to please.
Lee would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.
Just had some windows and a front door…
Just had some windows and a front door fitted, having used 2st GlassUK before we knew what to expect, would definitely use again and recommend. And a special mention to Steve who installed, great bloke friendly, and did a top job
19 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 2nd, 1st Glass UK experience was perfect for you Shaun, we always aim to please.
Steve would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
from all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
Beautiful front door
This company is great, we had a couple other companies come out prior and we’re trying to sell us everything we didn’t want, first glass came and we told them exactly what we wanted and it was all straight forward and exactly what we wanted. Chris and Anthony were the men who installed our new front door and have done a wonderful job, they installed the door and cleaned everywhere when they were finished ensuring nothing was left behind for us to clean. They explained about what to do and what not to do with the front door once they were finished installing it. The front door is perfect, we are so grateful for the easy process, Thankyou so much!
7 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Paige, we always aim to please.
Chris and Anthony are a real credit to the company they always go the extra mile for customer satisfaction. They would both like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
Excellent service
Stuart and Dan were of excellent service and did a brilliant job according to quality standards
17 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Rafaquat, we always aim to please.
Dan and Stuart would like to thank you for your recognition of their workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
New rear door.
This is are second dealing with 1st Glass and this installation of a new back door went just as smooth as our lsst window installation.Anthony the fitter arrived on time and was very pplite and prffessional throughout and did an exellect job. The new door looks great and i would definitley reccommend them to everyone.
16 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 2nd 1st Glass UK experience was again perfect for you Graham, we always aim to please.
Anthony would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your kind honest review its very much appreciated.
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
1st Glass UK were fantastic from start to finish! They were extremely flexible, had great communication throughout, and really put customer satisfaction first.
Lee, the installer, was polite, professional and did a fantastic job. The finish was excellent, everything was left clean and tidy, and he even took the old door away for us.
Couldn’t fault the service from start to finish.
100% recommended! 👌
17 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Michael, we always aim to please.
Lee is a real credit to the company he always keeps our no mess no stress policy for our customers. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your fantastic honest review its very much appreciated.
1st Glass Amazing
Lee installed my front door he was so lovely & so friendly. He did an Amazing Job from start to finish. Even took my camera down for me. Thank you Lee so much Brilliant.
4 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Elaine, we always aim to please.
Lee is a real credit to the company he always goes that extra mile for customer satisfaction. He would like to thank you for your recognition of his workmanship and also for your hospitality throughout the installation.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your amazing honest review its very much appreciated.
Everything was spot on
Everything was spot on. Fitters arrived on time and did an excellent job. Very quick, friendly and no mess. The door looks stunning. Would definitely recommend to family and friends.
1st glass? 1st class!
14 août 2026
Avis spontané
Réponse de 1st Glass UK
We are delighted to hear your 1st Glass UK experience was perfect for you Andrew, we always aim to please.
From all of us at 1st Glass UK we'd like to thank you for taking the time out of your day to write us your excellent honest review its very much appreciated.
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