247 Cars Avis 

Pre book for it not to turn up, when I call another 30 mins with no apology. Lack of communication and extremely rude staff on phone. Deleted app and won't use for any patients going forward. Disgraceful service

Made my booking 5 hours in advance of my hospital appointment and was assured they would pick me up at 13:00. Paid in advance - big mistake. Contacted them at 13:20 when my taxi hadn’t arrived and was told they were very busy and could not fulfil my booking as planned. No offer of a refund. Will not be using this company again and advise others to avoid.

Booked in November for a pickup for my son on Christmas day, got a phone call 30mins before the due pickup time to say they don't cover my area!!
Really poor! Would not consider using again. Would not recommend to anyone.

Absolutely disgusting service! Booked a taxi 3 days in advance for new years eve was given booking reference and also rang to double check the booking. Was told 2 hours before the pick up time they would not be coming to pick us up as there were no drivers!!!! Leaving us stranded on new years eve . Do not use this company!

Absolutely disgraceful. Booked a taxi for an airport drop at at 5am driver was falling asleep at wheel and had a near miss on motorway as he swerved into another lane. He had to have the windows open to keep awake. Never will use this firm again 😡🤬

Booked a taxi and was told 25 min wait, hadn’t arrived after half an hour, called them back to see where they were and was told taxi had been cancelled due to no drivers… I asked why no one had the courtesy to notify me of this? Couldn’t answer…other than we can book you another one for another half hours time! No thanks… poor customer service

Booked airport pickup (with flight number) days in advance. We were on time, but taxi was there none! Phoned to be told it would be there "shortly" waited 30mins in the cold until a rather dirty vehicle turned up driven by someone who coughed his way through the whole journey. No apology was given. The trip was freezing as he kept the front windows open (November evening!) presumably because he knew he was ill. Now my partner and I both have streaming colds.

Both drivers were very respectful,polite and helpful cars very clean

For some reason the app is not working correctly. When I put in mu destination it does not allow me to book. It just says unavailable so I have to tel to book my taxi. This has been happening for more than two weeks now. The office say I need to update the app but it doesn't give me the option to do this.

Quick efficient and Very comfortable

Cheap,reliable and punctual service

Excellent good

Comfortable ride, nice interior, good drivers, recommend

Booked online for £15, 3 days in advance. A day before my pick up, whilst I was abroad, I received a txt msg to say it will be £25. Flight arrived on time, but I ended up waiting over 30 mins to be picked up. If you provide a flight no, it should be tracked, no? Then they tried to charge me £28. After a mildly heated discussion with the office I paid £25.

20 mins late to nursery because taxi was 30 mins late. Ridiculous

We booked a taxi with a different company to go to Gatwick Airport and it was the wrong size so our luggage didn't fit. They said another taxi would take 1 hour! In a panic I called 247 Cars as it was 4:30 am and we didn't want to miss our flight. They quickly took all our details checking that the correct car is being sent. In 15 minutes a driver was with us and got us to the airport in good time! Thank you to the operator for his efficiency and the driver for his great timing! Price was decent too!

My very elderly and slightly confused sister in law who lives in Northfield booked a car with this company to visit her terminally ill brother in Sutton Coldfield, as she had previously done, the cost being £23.00 on that occasion. On arrival the driver asked if she wanted to go via the motorway or City, he response was 'which ever you think is best'. The driver opted for the motorway, he then got lost because he exited at the wrong junction, so she was treated to a trip around West Bromwich. On arrival she was told the cost was £50.00 fortunately she questioned the price and he reduced it to £40.00, which she paid and gave him a £2.00 which was her habit. On her arrival she was clearly flustered and upset by the experience. I contacted the firm, who eventually put me through to a 'Senior Operator', I explained the situation and that the difference in mileage was just over 3 miles coming via the motorway.. The first person I spoke to told me they charge more to go on the motorway, the second person 'senior operator' apologised but said that the £40 was the correct price, which I queried and she stated that perhaps there had been a price increase since her last journey (which was in August 2024) I again queried that statement saying if the %50 was correct they had doubled their charged and if the £40 was correct that still increased the charge by £15.00, her response was that my sister in law had been undercharged on the previous occasions. I expressed my displeasure and she stated that she would pass on my concerns to management. I am still awaiting their contact call. I am left wondering if this company condones ripping off the elderly. For your information Uber charge £22.99 for the same trip.