A2Dominion Group Avis 

Absolutely appalling, We have suffered an ongoing leak in our apartment for the last 5 years. Nothing has been fixed. They have contractors called Pyramid plus and JRP who visit with a surveyor and supervisor takes pictures of the mould/leak. And you do not hear from them. A lot of the time Pyramid plus will take a picture on their visit tell you they can fix it they will then say " I'm just going to the van to grab my tools, I won't be a moment" to no one actually returning. This is happened to me around 5 times. Absolutely no remorse, dignity, humanity from these people and there is no better with A2. We have cladding issues also which is the cause of this leak on one side of the building. We are experiecing leak in our living room and bedroom which is leaking on our bed, mattress, floor, duvet. I have 2 young children and with no mould build up I am concerned. They are not taking the cladding off they just decided to put fitted heat detectors in each room. If you are looking to buy or shared ownership in this development absolutely take your money elsewhere. Walk to Dalgeish street where the school is and you will see mould dripping down from the roof down to the round floor. I will 100% be taking this further. Complaints/Management team are not helpful at all but raise it until you get the housing ombudsman.

Write your complaint about A2 Dominion place your concern out on twitter and face book, snap chat, you tube - create a pressure group, write to the tabloid papers, create footage and place out on social media, mention the chief executive, start exposing them to third party organisation, SOCIAL MEDIA, will expose them, anyone you liaise with in the business mention their names.

A2DOMINION ARE ONLY INTERESTED HOW MUCH PROFIT THEY MAKE,, SHOULD NOT BE ALLOWED TO HARRASS AND DEMEAN RESIDENTS..THEY HAVE FAILED MY STEP DAUGHTER IN SO MANY WAYS IT IS DISGRACEFUL. THEY SEND ME EMAILS. THAT HAVE NOTHING TO DO WITH ONGOING ISSUES..

Leaseholders at the City Wharf apartments were recently given their EWS1 (B1 rating) after what has been a lengthy process of ensuing the buildings were safe and compliant with regulations. This process included the conduct of intrusive surveys and a methodical approach to establishing that all components in the external walls met relevant code. In the interim, a Waking Watch was employed which was then replaced by a temporary heat detection system. These measures were employed to mitigate any risk until the walls and cladding were confirmed safe. All this was undertaken at no cost to leaseholders and shared owners. While some initial messages from A2Dominion caused alarm to leaseholders, A2D then engaged constructively with the Residents’ Association and things moved forward with good communication underpinning progress. The end result has been exactly what everyone wanted… an outcome which allows leaseholders to move on with their lives and not incur crippling costs. Thank you A2D!

For three years we have been fighting to get what we pay for. The most basic of things just don’t happen. There are no responses, no accountability. They admit things are bad, but don’t do anything to fix them. You can spend hours meeting with them to try and solve the issues, but there’s no follow up. Even they have acknowledged we are paying a lot of money for nothing… yet they still take the money! Due to the lack of management, the house isn’t with the money I paid, it’s devalued it further and has ruined any enjoyment or pride in my home. I cannot express how poor and demoralising the service is from the company. And yet the solution is so simple.

I have had issues within my development for years now and the leasehold manager is useless. She never responds to emails and even when she does the answer is vague and pointless. The company doesn't care. Issues still going on years later. Complete waste of service charge money. The cleaning and grounds maintenance companies that they pick are also not worth the money we pay. Well done A2 dominion on lack of customer service.

I have been harassed by my neighbour had my door kicked in had my car smashed up the police are involved… I’ve tried speak to ashraf who is dealing with the matter.. nothings been done… I have called them with 5 different crime reference numbers but I still can’t get through to him… AVOID A2dominion

We have suffered six years of harassment from a leaseholder of A2's leading to two convictions, community protection notices and an injunction. How have A2 responded? They have ignored our emails, requests to meet, and have taken no action. We have now been forced to seek legal redress. They are a seriously negligent landlord who have made our lives worse then ever needed to be the case. they should be publicly shamed, and subject to a review by the Housing Ombudsman.

There's a woman in the maintenance department who hung up in my face, few weeks later she gave me a fake appointment just because I explained how they've got it all wrong since the beginning. I requested primarily a plumber and I've got an electrician! One month later nothing was done!

Yes I was angry, but isn't justified? She didn't even let me explain!

Right from the moment she picked up the phone and the way she answered, I knew something's wrong with her!

I stayed at home all day waiting for the plumber to come... no one has turned up!

I knew it wasn't a genuine appointment because it's a next day one, you always have to wait at least a week to get anyone coming!

The antire thing is masquerade! They promise to call you back and it never happens!

No manners, no morals, no ethics!

Disgraceful and despicable!

Absolutely disgusting!
They run a house of flats for young parents (16-24) and have accused my partner and me of smoking cannabis in our home around our child with no evidence or proof when in fact we don’t even smoke weed! They have gone of somebody’s word or even they’re own made up thoughts. Have reported to social services for ‘neglect’ as I left my child with my friend to run to the shop in the rain as my rain cover had broken! Fudge you A2 dominion you don’t care about my thick black smoking oven and my child’s lungs though! That I’ve been telling you about for months!

I unfortunately purchased a property controlled by this company! What an inept group of people from the so called Building Managers right up to the CEO! They do not return even Urgent messages or emails and do not have the guts to implement there own Leasehold Contract even when 3 residents have had their lives so disrupted by 1 owner! Unsocial harassment, nuisance noise does not even describe the 24/7 impact on our lives. For me after 22 months I am selling! Seems you only get something done if you are Social Housing but as an owner paying a substantial Service fee you are ignored! Stay away from leasehold and avoid A2Dominion like the plague!

I tried to dismiss all the unprofessional behaviour as mistakes happen but they acted like they were going to house me only to be racist. Constantly making unnecessary problems for me.

Been with A2 for 30 years plus always had excellent service, if I wasn't happy I wrote or called always sorted quickly. Receptionists always helpful. I see negative reports but I base my review on my long term experience. During covid very helpful. Some firms contracted in and sometimes they are good or bad but it's the same with any contracting diff to assess until operational.
A2 in my opinion a excellent company who do there best for the customer. Well done A2

The bad reviews speak for themselves. They are unaccountable to any criticism and are at the top of the ombudsman list of the most upheld complaints at 72 percent. If you check out the corporate website it’s in complete contrast to their working practices. What are CEO’s doing, apart from claiming expenses and checking their bank balances. Do they give a damn?

A2 dominion is the most unreliable housing association. I have been with them for 20plus years but I am completely fed up and disappointed by the customer care service. They simply don't bother about their customers. They don't reply to emails. They don't return calls. And now to make it worse they have call center in a foreign country.... Angry customer.

I have been a tenant with A2 Dominion for the last 23 years. In the beginning they were ok. Not great but ok. Any repairs you asked for did eventually get done but very slow to act. I have been in my current property for just over 8 years. It was a nice quiet close and the neighbors we got on with ok. We keep ourselves to ourselves. We both work full time and enjoy our time off as a couple.

3 years ago our elderly neighbors had to move to a bungalow due to failing health. This is when all our problems began. A woman in her late 50s and her son who must be in his 30's moved in. We had just got a German Shepard Puppy. He is now a fully trained security dog as my husband is a dog handler. Anyone who knows about the breed will know that they bark as they are ultra protective. He barks when someone comes to our door and often when a delivery van arrives (normal behaviour). She has done nothing but complained saying he constantly barks which is lies. She reported us to Environmental health twice. On both occasions they have come out and said there is no case to answer as he is not a persistent barker. She knocks on our walls and we just ignore her. She is a constant moaner and reports us to A2 whenever she can. My husband suffers with anxiety and the whole situation has been reported to A2 by him on numerous occasions. They do not respond to emails until you threaten them with taking it further. They seem to take the side of this awful neighbor who incidentally has had lots of improvements made to her property which we have been asking to have done for ages. We have been told she knows someone at A2 I dont know how true this is but it does make you wonder. We feel victimised by her and A2. I put in a complaint on my A2 account and I have just been to view it and it says I have no outstanding complaints which is strange as I only did it last week and I did receive an email which incidentally you cant reply to, to say they had my complaint and I could monitor it in my account. So where has my complaint mysteriously gone. A2 are absolutely disgusting in the way they treat some tenants. I am definitely going to take this further and I urge anyone else to do the same. I have stayed silent to long. DO NOT touch A2 with a bargepole if you are looking for social housing they are the scum of the earth.

A Social landlord who is selling shared ownership properties based on full market value yet tries to push all the costs for defect remediation and cladding they signed off to poor leaseholders who own very small fraction of their properties! A hypocritical company claiming to be a charity ! They have led to my and my partner mental breakdown , depression, suicidal thoughts ! Can not sell , can not remortgage ! A2 dominion refuses to admit any liability ! Do not buy from them !

Beyond awful. Avoid at all costs. No customer service. Absolutely awful company. Still trying to get a window fixed after 13 months and so many damp issues!

Don’t respond to repairs requests and push all enquiries through a poor online portal that doesn’t record any information as it suggests.

If it was possible to leave 0 stars i would. Having been shared ownership residents for 10 years we looked to sell our property in 2019. A2 do absolutely nothing to assist this process apart from charge extortionate fees to provide information. The sale fell through as a direct result of not being able to reach the resales or leasehold department nor receiving any contact within the timeframes they state. After 18 months of trying to sell we are now back to square one. Please avoid at all costs and dont become trapped like we now are.