Aadvantagehotels Avis 

I truly hate writing negative reviews and have given AAdvantage Hotels every opportunity to rectify their situation. We used their service to book a hotel in Las Vegas. They had multiple offers on their website and we chose a more expensive upgraded option to include a terrace and suite for our accommodation. We paid over $300 for this option. When we arrived at the hotel they said that we did not have a suite and we did not have a terrace room. We called AAdvantage Hotels and they were of NO help whatsoever. I truly believe they have a bait and switch operation and that they pocketed the money for the upgrade while booking a lesser room at the hotel. I will not use them again and caution others to be careful when booking through AAdvantage.

I would give them zero stars if that was an option. This review is totally worth it to me if it saves one person from making the mistake I made in using this platform. I paid over $400 for two nights for a room and did not get ANY ROOM. Please look elsewhere!!

I booked a hotel through the American Airlines Hotels website at a reasonable rate and paid in advance. When I contacted the hotel to confirm the reservation, they told me they had no record of it. After calling AA Hotels customer service, I was told the listing on their site was incorrect and that the rate I booked actually belonged to a different hotel.

I’ve never experienced anything like this before with a major travel platform. While I did receive a refund, the situation caused unnecessary stress, and time spent on multiple calls. I was offered only a $20 credit, which didn’t feel like adequate compensation given the inconvenience and the fact that the issue was entirely due to an inaccurate listing.

Government shut down and cxl flight, AA Advantage does not refund. SO much for being Platinum Pro. Will go back to just booking hotels directly.

Found the hotel and AA Advanatge totally not helpful. Hilton Property.

Hotel listings are not vetted for accuracy or comfort. Booked a suite with the understanding it was a 3-star Comfort Inn. The hotel was taken over by a small hotel group and it is at best a 1-star. No phones in the suites, beat down sofa beds, the mattress is worn down, towels were dingy, the suites have unsecured glass tops on the tables, the floors are dingy, and room smells musky.

I booked through ADDvantage Hotels and paid extra to have breakfast included. When I arrived at the hotel, I was shocked to discover that breakfast was already included for all guests — meaning I had paid an unnecessary additional fee.

I contacted ADDvantage Hotels to ask for a refund or at least an explanation. They confirmed that breakfast was indeed included but refused to take responsibility, saying that because they are a “third-party website,” they couldn’t do anything about it. That explanation makes absolutely no sense — they are the ones who charged me the extra amount.

The hotel itself confirmed that everyone receives free breakfast and that this charge shouldn’t have existed at all. Despite all this, ADDvantage Hotels continues to deny any accountability.

This experience has been incredibly frustrating and feels deceptive. Be aware that ADDvantage Hotels may charge extra for services already included in your booking. I would strongly recommend booking directly with the hotel or using a more transparent platform.

Worst experience 2nd time. They have nightmare hotel recommendations and will be charge in full. i walked out since the room is filthy and noisy aircondition. disputed with the credit card ( CITI ADVANTAGE - American Airlines) for the remaining days credit and they denied. $1500 for 14 hours stay at the Even hotel Brooklyn.

Every. Single. Time. This site absolutely SUCKS. Every single time I have tried to book a reservation, it spins around and says "no longer available". Their customer service is HORRIBLE and their "concierge" is an absolute joke. Worst travel booking site ever. The ONLY reason I have tried to use them is to build the increasingly impossible to get "Loyalty" points with American .. another joke. That airline is racing to the bottom. Worst service I have ever had. Meanwhile, ever since Rocketmiles sold off their business to these worthless hacks at Aadvantage hotels it has been a nightmare. Find another way to get miles. Don't give a dime to this horrible consolidator. Shame on you American Airlines. Associated with this failed company

I really thought because I am a faithful AA flyer and member and buy and use anything that will gain me points. That their own program would be the best for booking a hotel. NOT!!!!!!
Booked a few months prior to reservation and when it was time it was gone. No email, reminders and nothing on the site itself. Booked it again to find out that it was double booked. Asked for refund for original one and they told me that hotel would charge me a nights fee for cancellation I told them I had already talked with owner of hotel and they wouldn’t charge me. They insisted that they did after putting me on a fake hold to have this conversation with the owner of which I was with at the time. I confirmed that they were talking to .hidden name.. and they said yes. LIARS!!!!!
Trying to make the hotel look bad and not willing to work with me. When it’s AAhotels wanting their money for their mistake!!!
Lying greedy company should be ashamed!! And tbh. Thinking now to switch to delta card and give them all my business just because. Don’t fall for all their scamming processes!!

DO NOT USE. Booked with them, they never sent the reservation to the hotel and then told me it’s nonrefundable. I had to book with the hotel as well and now they have been jerking me around for over a month while I try to get my money back. Horrible horrible business practice, terrible customer service full of overseas tellers that hardly comprehend English. I moved my whole business account and going to delta now. STAY AWAY PLEASE.

Booked a hotel room through their website for 1900 loyalty points/miles. After I got no points/miles contacted customer service. They said I did not sign in to their website - although they booked the room and billed my credit card. AFTER MANY ATTEMPTS through customer service (which I never got the same CS rep) and my requests to speak with a SV were for useless, I disputed the CC charge. This dispute was because they never provided the promised value. They got back to me with a SV weeks later (but no phone number or direct email). My responses go back into the group message and yet another CS rep responds that they owe my only 100 points/miles (which they have never provided). IT IS A VICIOUS CYCLE!! I'VE NEVER SEEN CUSTOMER SERVICE THIS BAD!!!!!! I would check the box below to send to Aadvantagehotels - but that is the same address I've responded to MULTIPLE times - which sends me back a canned answer (from a different rep).

Super shady. You select a room with a price and award miles and amazing! all of a sudden "that offer isn't available anymore" and the price goes up and points go down. Super super shady. Rocketmiles B.S. Also can't get free cancellation if booking more than 1 room ... so I guess they want to make it super inconvenient for business travelers and families traveling together? And with cookies, it sees you booked one room, and 2 minutes later the price goes up and points down for the second room when you have to rebook! Dynamic shadiness, not Dynamic pricing! This is so unbecoming and beneath the level of AA's reputation and level of service. As an EP, I am embarrassed for them.

Accidentally booked hotel in NH- as it had prefilled.
Cancelled ONLY 2 minutes later and then rebooked the hotel in Boston. They refused to refund.

Bait and Switch. They advertise 1 thing and sell different thing. Their support is stupid than ever. I cannot believe a company like AA work with them to services their members?

If there was an option for no stars I would have chosen that. The long and short of it is we had them change our reservation to one less hotel night and we were told we would get a refund for those miles not used. Two months later and I'm still arguing with them about it. They are the worst. We will never use them again.

Never use advantage hotel they will mess your reservation and won't help resolve situation or let you know you have no reservation it still will appear as confirmed and when you get to the hotel you have no room shame on them

It has been a nightmare dealing with these anonymous people at Aadvantagehotels. Behind the facade of being apologetic and polite, these people are utterly incompetent.

I booked two hotels through Aadvantagehotels website for Johannesburg and Rio De Janeiro.
When we arrived at the hotel in Johannesburg the hotel did not have our reservations. After taking 18-hour flights from New York we had to rectify the situation before checking in, which took hours. I lost $25 as a fine and my mileage because in order to rebook, I needed to cancel my previous booking and book directly with the hotel.

When I booked hotel in Rio De Janeiro I received two confirmations, one each from Aadvantagehotels and Booking.com. I also received an email from the hotel in Rio that I should not pay to Booking.com directly. Of course, I thought it was a scam so I immediately canceled reservation with Booking.com. I forwarded all the email from Booking.com to Aadvantagehotels.

Because of my bad experience booking a hotel in Johannesburg, I emailed the hotel in Rio directly to confirm my reservation. Lo and behold, the hotel told me that they did not have my reservation. I contacted Aadvantagehotel, and they were silent for a while. I sent another email, and finally I got an answer that they were looking into the matter and that they would reply within 24 hours. 24 hours became 72 hours. I sent an email again. There was a long pause. I asked them what is going on. They said they were looking into the matter and that they would reply within 24 hours. 24 hour became 6 days. In the meantime my check-in date at the hotel in Rio was approaching. I sent another email. After 6 long days they informed me that my booking has been canceled. I reiterated that I did not make a reservation with Booking.com and again forwarded all the emails from Booking.com. In the meantime, I still had my reservation with the same hotel intact in the Aadvantagehotels website. I related this matter to them. There has been a sound of silence since.

The saddest thing was that when I was going to make another reservation again with the same hotel in Rio the price skyrocketed. I booked in December, 2024 for Executive Suite with Oceans View for $1,400, which turned out be over $5,000 in March, 2025.
I was heartbroken. I found another hotel nonetheless.

Advantagehotels will be out of sight and out of mind.
These anonymous people are utterly useless. Also being anonymous is convenient because they don't have to take responsibility. It takes my breath away thinking about these people coming to work, do nothing and get salary. It is better to talk to a cow than these people.

I am a Skyteam Priority member and was testing to branch other options. Big mistake. I better get back to where I belong.

American Airlines cancelled my flight, now the hotel booked through this service wants to charge me for the room as though it's my fault. DO NOT EVER USE THIS SERVICE! In my opinion they will sell the room and get double the revenue. The points aren't worth the risk.

Customer service is just awful. Emails are never responded to. It took three phone calls - each over 15 minutes and the issue still not handled.

Booking.com is the parent - I cannot imagine they would tolerate such bad service.

THis is also a huge disservice to the AA brand

I found the Concierge personnel to be fantastic. Apologetic, understanding, and professional however absolutely unable to assist with arrival issues.

This is a third party booking service and the hassels do not amount to the points you "think" you'll earn. Not to mention if you use this website you need to scroll each area of the website and pay attention to property details.

I secured a non-refundable reservation at a hotel under construction because I failed to scroll to "Property Details." In the future I will only deal with hotels directly who disclose details up front and in plain sight on their website. Such a major renovation should appear on the first page of a booking.