Aadvantagehotels Avis 

I found the Concierge personnel to be fantastic. Apologetic, understanding, and professional however absolutely unable to assist with arrival issues.

This is a third party booking service and the hassels do not amount to the points you "think" you'll earn. Not to mention if you use this website you need to scroll each area of the website and pay attention to property details.

I secured a non-refundable reservation at a hotel under construction because I failed to scroll to "Property Details." In the future I will only deal with hotels directly who disclose details up front and in plain sight on their website. Such a major renovation should appear on the first page of a booking.

Imagine, if you will, a loyalty program that promises miles for your stay, only to deliver confusion, frustration, and disappearing rewards instead. This has been my reality for the past 18 months with AAdvantage Hotels.

At first, it was just a few odd discrepancies—miles advertised as 15,000, only to shrink to 1,500 by the time I clicked "book." But, oh, it didn’t stop there! The price changed, the miles changed, and sometimes the offer just vanished altogether. Every time I thought I was close to booking, the numbers would shift again like a magician’s sleight of hand. "Great news!" they said—"the price dropped by $20!" But with it came a 10x reduction in miles. How generous.

For 18 months, I’ve been stuck in this bizarre loop, being advised to clear my cache, use different browsers, or just keep checking back. Meanwhile, AAdvantage's value has dropped faster than my trust in this platform, especially since the transition to Rocket. Once a decent program, now a shadow of its former self.

The best part? Although the frequency of my use has dropped dramatically since that transition, and while I will continue to use it on the occasion that the value of miles offered justifies the additional cost for a booking, it seems apparent that the frequency of those occasions is diminishing. It’s a great way to feel like you're being taken for a ride, but with fewer miles to show for it.

Rating: 1/5 – If you enjoy the thrill of watching your miles disappear, this is the program for you.

Do not book through AAdvantage! Always book through the official hotel website. I found my hotel through AAdvantage and paid the full amount, however, AAdvantage uses Agoda as their booking partner and either one of them haven’t sent the full amount to the hotel and it ended up screwing up my reservation! Hence, I was charged $203 to cover up the amount which I was told will be reimbursed .One month later, I am still on call with the hotel and AAdvantage to get my money back because they keep requesting an official bank statement showing the charge. My bank statement hasn’t closed yet and they would not accept a screenshot of the transaction, neither do they accept the hotels official receipt!!! Will never be their customer again!!

Worst prepaid reservation experience ever. Don't be fooled by the assumption thar you can trust them because they are part of American Airlines unless you want to learn the hard way like I did. While your confirmation says American, the reservation booking is outsourced and the agency has zero customer service when they've failed to do your prepaid reservation correctly. I was stranded out of state and ended up paying double the cost just to have a place to sleep. American should be ashamed of the way its customers are treated by its 3rd party vendors. Also, shame on American for failing to disclose to its customers that we are not dealing with a reputable vendor. All efforts to get refunded have failed. If you take a chance and use them, do not prepay.

I planned a great vacation and booked AAdvantage hotel through the AA.com website months ago. 10 days before my travel I called the Hilton hotel and they did not even have any reservation. They ruined our vacation; they could not confirm our booking and the booking was listed as non-cancellable. Spent hours on the phone. This website seems to drop the ball on some bookings makes AA look really bad. At the very least make sure to call the hotel and check that your booking has indeed been made since you might find (like me) that there is no booking made due to some glitch or some long list of excuses that were made to me. Lots of stress !

***This site is a scam***
Out of 4 reservations, they only actually made 1. DO NOT USE THIS SITE!!!!!!!

My experience was absolutely horrible and I am an Executive Platinum member in the AADVANTAGE program. I booked a hotel with this group. Got to Santiago, Chile, and the hotel did not have my reservation. I called the customer service department in the Philippines. A disaster. Could not help me. So the hotel felt sorry for me and sold me a one night stay. Then the next day, the hotel front desk manager told me they would honor my booking. Then Aadvantage hotels never gave me my mileage points for the booking claiming the hotel canceled the booking and took my money directly for the commission savings. So unprofessional. Do not book hotels through these people, They are terrible, do not help you and do not honor their commitments.

it is a total scam. class action lawsuit. they have no way to refund money, no customer service, and leave you high and dry on any reservations. take your money and thats it. AA outsources to Booking.com, its a catastrophe

I arrived at the hotel and immediately noticed that the toilet didn't flush. Reported it, went out, and came back to a note indicating that they had made a temporary repair. Well I got two flushes out of it before it broke again. Air conditioning was also out. I reported it to Aadvantage Hotesl/Rocket Travel immediately and they got back four days later with nothing more than an apology.

Avoid. And skip the whole Aadvantage program.

This company is a scam — never book with them.

My situation: American Airlines canceled my flight to the city where I had booked a hotel for later that day. As soon as I got notice, I canceled the hotel reservation and provided the flight cancellation notice. I received a confirmation that my reservation was canceled with the note that they would “request” a refund.

A week passed and I heard nothing. I then called them. I waited on the phone while a customer service rep called the actual hotel. They disconnected me while on hold. Eventually they called me back and told me that the hotel had denied the refund request. That same day I called the hotel myself. They asked me to provide proof of the canceled flight and reservation, which I did. They told me that they were happy to refund the booking and that I should see the credit in 1-2 days.

I called AAdvantage back to tell them, since they were now an obstacle standing between me and my refund. They put me on the phone with a ‘supervisor’ who did not listen to what I was saying but only wanted to run me through a script about how all they could do was request a refund. I told her that the hotel had agreed to a refund, that I would appreciate it if she would process that when it came through in 1-2 days, and that if she didn’t I would dispute the charge with my credit card as a service I never received.

A week later I received another message from AAdvantage with the same language about the request for a refund being denied. My best guess is that this company just serves to act as a ‘buffer’ in cases like this between consumers and the actual service providers. They are betting that the frustration and extra hassle will be enough for most consumers to walk away. Do yourself a favor: stay away before you find yourself in that situation.

My husband and I took our son for his graduation from college to Italy
We thought that American Airlines advantage hotels from Rocket would be most reputable!
Completely opposite
Horrible customer service on their site
Dishonest reviews and stars for hotels
Up charges for the same hotels on other sites
Terrible condition rooms
Awful views in Venice we payed $600 for the night and had views to a wall outside our room
Also, American Airlines Barclays card does not care
If you you dispute they tell you to deal with hotel
Please don’t use these services if you would like to travel in Europe

they don't translate from Japanese very well so when you book hotels in Japan on AA hotels you're not necessarily going to get what you booked and then you'll just get an AI person telling you we're sorry. They really need to correct this

Booked a total false advertising scam. Every call to customer service goes to off-shore rep who helps Zero. They will not refund and will not transfer to a supervisor or anyone in the US. DO NOT USE AAdvantage Hotels. Horrible experience. I’m out over $300 For 2 rooms booked at a hotel that does not even appear on Google Maps.

horrible company. they advertise 24/7 customer service coverage for urgent issues. two full days later their service team hasn't addressed the urgent issue i reported monday night. a sequence of failures by their system and multiple reps over email and phone resulted in me stuck at 2am without a hotel despite engaging them around 10pm. All offshore people with no apparent ability to address issues and who are freely making up stories about the reasons why problems are occurring and promising escalations and responses that never happen. Maybe one of these days the manager escalation that was promised will happen and my issue will be addressed. not that it will be any help at this point.

Absolutely agree with other reviewers here. These people are a scam - is it "Aadvantage" or "Rocket" whatever, they don't know who they represent -- not a professional organization and you should not ever pay money or trust them whatsoever. The people on the other end of the line sound like they may be human trafficked. They cannot speak English other than parroted customer service jargon. Very very bad. My money spent with AAdvantage / Rocket or whoever it is - it is gone.

I Booked a hotel online using aavantage hotels, got a confirmation email and day-of follow up email. I went to check in and the hotel didn’t have my reservation. Aavantage confirmed they failed to secure my reservation and I was told the hotel was booked full. They attempted to book me at another hotel, which took them several hours to do and they called me back to tell me it was ‘too late’ to book another hotel. I had the luxury of sleeping in my car. They offered to issue a refund however It’s been two days and still have no refund nor any confirmation a refund will be issued. I will not be using this service again.

Horrible experience.. booked a reservation 2 months in advance. Information provided by advantage was inaccurate, address incorrect, no contact number provided. On the phone 45 mins with them trying to get contact number, in process of talking to owner of condo to get directions advantage canceled the reservation leaving me and owner holding our own. Advantage refused to fix the issue, and had to cut my hawiian vacation short because of this. DO NOT CALL FOR HELP. I feel that being a executive platinum member has no sway with them, they treated me like its not there problem.

Sham company with zero customer service and totally out to rip off AA members.
I've 3 open claims with my credit card....

Date below is generic as they are a 1* to 1.5* on every use.

An embarrassingly bad service. I needed aavantage points so I used this service more than a dozen times and never once had a smooth interaction. From double charges to booking at the hotel under the wrong name to no booking at the hotels at all. On top of this their system will have errors and then they will refuse to refund you or muscharge you and refuse to correct the error. If you call the support number expect to be on the phone for over an hour and get yelled at. This system is an embarrassment to AA and

If there was a rating of zero that would be most appropriate. Booked a two night stay and paid it full in advance. Turned up to the hotel to find that they did not have my booking. Managed to get AAdvantage hotels to admit they messed up. They promised a refund and a month on I still haven’t had one. They are just choosing to ignore me. Great operation of fraudsters it must be said. Incompetent thieves!