A great solution for us, helping us get organised for a house move. Staff are very friendly and helpful, and showed us their units so we could judge the size we needed, and helped us a lot when we nee... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementGunnels Wood Road, SG1 2GR Stevenage, England, GB
•Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Customer service is great. Employees are helpful and polite and always smiling. I had a good offer, grateful. However, opening times aren't at par with nearby competition. Only bigger units are offer... Voir plus
L'entreprise a répondu
I have had a professional and friendly supportive stahh The place is clean and most of all very gpod security
L'entreprise a répondu
The staff at Access Stevenage are absolutely lovely. Unfortunately the company has decided that this location should close at 6pm on week days, 5pm on Saturdays and 4 pm in Saturdays. 6pm is too early... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Access Self Storage is one of the UK's largest and fastest growing self storage and office space rental companies. With over 20 years of experience in the self-storage industry, we have 59 Access Self Storage stores nationwide, all in easy to reach locations. Whether you're moving to a new home, storing stock, running an ecommerce business, decluttering your home or moving out of student accommodation and need a reputable, secure and affordable storage provider, our friendly, local store teams will find you the right storage for your needs.
Coordonnées de contact
Gunnels Wood Road, SG1 2GR, Stevenage, England, Royaume-Uni
4,6
Excellent
24 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 91 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
I have had a professional and friendly …
I have had a professional and friendly supportive stahh
The place is clean and most of all very gpod security
6 mai 2026
Réponse de Access Self Storage - Stevenage
Thank you for your review, Sandra. We’re very pleased to hear you found our team professional, friendly, and supportive, and that you felt confident with the cleanliness and security of the facility. We really appreciate your feedback.
A great solution for us
A great solution for us, helping us get organised for a house move. Staff are very friendly and helpful, and showed us their units so we could judge the size we needed, and helped us a lot when we needed to adjust our start date. Moving in was easy, too, and there has been plenty of parking space whenever we've been there, lots of trolleys, and the lifts work. Plus our house is much tidier for viewings! Well worth the money.
6 mai 2026
Réponse de Access Self Storage - Stevenage
Thank you for your great review, Janet. We’re really pleased our storage helped make your house move easier and kept things organised. It’s lovely to hear the team were helpful, the move-in was smooth, and the facilities worked well for you. Best of luck with your move, and thanks for choosing us!
Such a helpful and friendly experience…
Such a helpful and friendly experience from opening storage from the Stevenage branch! Highly recommended!
8 avril 2026
Réponse de Access Self Storage - Stevenage
Hi Tim,
Thank you so much for your 5-star review of our Stevenage storage facility! It's great to hear that you had a helpful and friendly storage experience with us - just as we always aim to give our customers.
We greatly appreciate your recommendation and we are looking forward to assisting your future storage needs.
Best,
Access Self Storage
This is the second time I have used…
This is the second time I have used Access Self Storage Stevenage The store is conveniently located with the prices good and staff both professional and polite at all times. Fully recommend them.
2 avril 2026
Réponse de Access Self Storage - Stevenage
Thank you for your continued trust and support, Mr. Harrison.
We are delighted to hear that your second experience with our Stevenage store has been just as positive as the first. It is great to know that you found the location convenient, the pricing competitive, and the team consistently professional and polite.
Your recommendation means a lot to us, and we truly appreciate you taking the time to share your experience. We look forward to assisting you again whenever you need storage in the future.
So easy
So easy - in paid and goods in storage! Nice lady on the desk at Stevenage, very helpful. Reasonable and got us out of a hole!
24 mars 2026
Réponse de Access Self Storage - Stevenage
Thank you for your wonderful feedback, Sheila.
We are delighted to hear that your experience at our Stevenage store was so easy and efficient. It is fantastic to know that our team was able to help you quickly and provide the support you needed at the right time. We will be sure to pass on your kind words to the helpful lady at the desk.
We truly appreciate you taking the time to share your experience and are pleased we could assist when you needed it most.
Access Self Storage Stevenage
The staff at Access Stevenage are absolutely lovely. Unfortunately the company has decided that this location should close at 6pm on week days, 5pm on Saturdays and 4 pm in Saturdays. 6pm is too early during the week. When we rented a unit previously first in 2018-2020 and then 2022 to 2023 there was late opening. We did a move from Norwich on 19th March. The removal company packed up the Luton van by 2.45pm and we all arrived at Access Stevenage at 5.10pm. There was no way everything could be unpacked by 6pm. I did not have the required ID on me to arrange late access but the very kind (female) staff member stayed on late and we finished by 6.20pm. Whilst we were unpacking two other Luton vans arrived between 5.15pm and 6 pm and everyone was unhappy about the closing times. I wouLd suggest Access at least open until 7pm as it seems lots of people do try to get there after 5pm. It also made the move very stressful as the Norwich company would have been completely stuck had the Access staff member not kindly stayed open a bit longer for us. So 10/10 for the staff, but 5/10 for the company's opening hours
19 mars 2026
Réponse de Access Self Storage - Stevenage
Thank you for your detailed feedback.
We are delighted to hear such kind words about the team at Access Stevenage. It is wonderful to know that our colleague went the extra mile to support you on what was clearly a long and demanding moving day. Your appreciation will certainly be shared with her and the rest of the team.
We understand that coordinating a long distance move can be challenging, and we are pleased the team were able to assist you when it mattered most. Thank you for taking the time to share your experience and for recognising the efforts of our staff.
Réponse de Access Self Storage - Stevenage
Hi Dave,
Thank you for your feedback.
We are pleased to hear that you found the staff helpful and the site easy to access, as well as clean and well maintained.
We appreciate you taking the time to share your experience.
Access Self Storage
Everything was made easy for me.The…
Everything was made easy for me.The help I have received from the front desk has been second to none.thankyou Especially to the young lady on the front desk..Laura..who is always cheerful and ready to help or inform.Great people skills shown by all.David Butler
27 décembre 2025
Réponse de Access Self Storage - Stevenage
Hi Dave,
Thank you very much for taking the time to share your experience, David.
We are so pleased to hear that everything was made easy for you and that the support from our front desk team stood out. Laura will be delighted to receive your special mention, her cheerful attitude and willingness to help are qualities we truly value.
It is also great to know that the whole team’s people skills made a positive impression. Your kind words mean a lot to us, and we look forward to helping you again in the future.
Access Self Storage
Réponse de Access Self Storage - Stevenage
Hi Ell,
Thank you for your lovely feedback! We’re delighted to hear you found our staff helpful and the storage units clean and well maintained.
Access Self Storage
Access Self Storage Stevenage
Every part of the process was absolutely seamless. I can’t thank everyone there enough. They are all incredibly helpful, professional and so friendly. Will 100% be using them again when I need storage! Thanks
20 novembre 2025
Réponse de Access Self Storage - Stevenage
Hi Laszlo,
Thank you so much for your lovely feedback! We’re delighted to hear that everything went so smoothly and that the Stevenage team made such a positive impression. We’ll be sure to share your kind words with them.
Access Self Storage
The space was easy to book on line
The space was easy to book on line, I was able to upload my id and proof of address and complete my booking simply and easy. On the day we stored our belongings the staff were friendly and helpful.
14 novembre 2025
Réponse de Access Self Storage - Stevenage
Hi Richard,
Thank you for your great feedback! We’re delighted to hear that booking online was straightforward and that our team made the move-in process smooth and friendly. We really appreciate you choosing us.
Access Self Storage
Great staff
Great staff, Ian and Beta, very helpful and informative. Great all round experience.
4 novembre 2025
Réponse de Access Self Storage - Stevenage
Hi Sean,
Thank you for your kind words. We’re delighted to hear Ian and Beta were so helpful and informative, making your experience a great one all round.
Access Self Storage
It was very quick and good price with a…
It was very quick and good price with a promotion.
The space is an excellent size too.
13 octobre 2025
Réponse de Access Self Storage - Stevenage
Hi Sumayyah,
Thank you for your feedback! We’re so glad you found the process quick, the promotion good value, and the storage space just right for your needs. We really appreciate you choosing us!
Access Self Storage
Réponse de Access Self Storage - Stevenage
Hi Christopher,
We’re glad you found the facility clean, spacious and straightforward to use. Thank you for your feedback.
Access Self Storage
Réponse de Access Self Storage - Stevenage
Hi Sam,
Thank you for your kind words! We're so pleased you had a fantastic experience and found our team to be helpful and friendly.
Access Self Storage
Exceedingly helpful
Exceedingly helpful, patient & understanding. Provided very good advice & went out of their to assist me so that I rented a unit that is most suitable. Would hesitate to recommend them.
6 juillet 2025
Réponse de Access Self Storage - Stevenage
Hi David,
Thank you for your kind words! We're so pleased to hear that our team was helpful, patient, and took the time to ensure you found the unit that best suited your needs. Providing clear advice and genuine support is exactly what we aim for. We truly appreciate your recommendation and look forward to assisting you again in the future!
Access Self Storage
Great but timings need reconsidering
Customer service is great. Employees are helpful and polite and always smiling. I had a good offer, grateful. However, opening times aren't at par with nearby competition. Only bigger units are offered "after hours" access. Competition is open 3 hours after 6 for all. Otherwise, all is good.
2 juillet 2025
Réponse de Access Self Storage - Stevenage
Hi Nas,
Thank you for the kind feedback! We're glad to hear our team made your experience a positive one and that you found the offer valuable. We appreciate your comments on access hours—flexibility is important, and we’ll take your feedback on board as we continue to improve. Thanks again for choosing us!
Access Self Storage
Access Storage
“I rented a unit at Access Storage -Stevenage,and the whole process was smooth. The manager walked me through the contract, and they offered a good promotion for the first month. The facility is clean and feels secure (keypad entry, 24/7 cameras).. Highly recommend if you’re storing household items.”
29 mai 2025
Réponse de Access Self Storage - Stevenage
Hi Doni,
Thank you for the great feedback! We're so pleased to hear your experience at our Stevenage store was smooth and that you felt supported throughout the process. It’s wonderful to know the cleanliness, security, and promotional offer made a positive impression. We really appreciate the recommendation and hope to welcome you back whenever you need storage again!
Access Self Storage
Easy unloading
Really helpful office staff and loading to storage was easier with trolley
29 mai 2025
Réponse de Access Self Storage - Stevenage
Hi Bonnie,
Thank you for your kind words! We're glad to hear our office team was helpful and that the trolleys made your move into storage a bit easier. We’re always looking for ways to make the process as smooth and convenient as possible—hope to welcome you back again soon!
Access Self Storage
Never before have a dealt with a…
Never before have a dealt with a company like this. Their customer service is beyond expectations - was even made a cup of coffee while me and my son were there most of the day. I am so grateful for the support and understanding and am looking forward to using the storage facilities for the next few months. Thank you SO much - you have been amazing!
5 avril 2024
Avis spontané
Réponse de Access Self Storage - Stevenage
Hi Sarah,
Thank you for your 5-star review! We are delighted to hear your wonderful experience at our Stevenage storage facility. At Access Self Storage, we take the entire customer experience seriously and your review is proof of it! We look forward to assisting you soon at Stevenage!
Kind Regards,
Safia
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.