Amazing customer service from Shazia, quick to answer the call. Shazia was very diligent, kind and professional. Helped with my query in a timely manner. Pricing was also competitive. Will be sticking... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Really decent terms for Car Insurance for a learner driver. Straightforward and no pushy sales, which is appreciated. Takes a long while for calls to be answered -hence the 4 stars rather than 5 - b... Voir plus
L'entreprise a répondu
Excellent service, good to be able to talk on the phone! Susan was extremely helpful, and helped me renew my car insurance Highly recommend
L'entreprise a répondu
The worth customer service they don’t know what they do , try to call them and waiting almost half hour to respond then they transfer me to customer and after that the phone is off for no reason and t... Voir plus
À propos de l'entreprise
À propos de A Choice Insurance
Écrit par l'entreprise
A Choice is a leading insurance broker that works with a panel of providers to help motorists get a great deal on their motor insurance.
We are part of the Premium Choice group, established in 1999 and specialise in providing cover for learners, young drivers, van drivers and those with motoring convictions.
As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
A Choice has always maintained a niche approach to providing motor insurance. When motorists struggle to obtain insurance at a competitive premium from other providers, our knowledge and expertise could help find them a great deal.
Why choose A Choice for motor insurance
- Over 25 years of expertise in motor insurance.
- Over a million policies sold.
- Expert advice on suitable insurance protection.
- Authorised and regulated by the Financial Conduct Authority.
- A member of the British Insurance Brokers Association.
Coordonnées de contact
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Royaume-Uni
- 0330 127 4500
- www.achoiceinsurance.co.uk
4,2
Bien
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 93 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Great friendly service
2 août 2026
Réponse de A Choice Insurance
Hi Mr Carter
Thank you for speaking with me today and for updating your review.
We really appreciate it.
Thanks Kate
Very helpful staff on the phone
Very helpful staff on the phone, on multiple occasions. Helped me renew my policy and navigate a way to help me afford it with money being tight on the week I was due for renewal.
3 août 2026
Avis spontané
Réponse de A Choice Insurance
Hi Kevin,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
Very competitive prices 👍🏻
28 juillet 2026
Réponse de A Choice Insurance
Hi Craig,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Accidentally aired them when I had…
Accidentally aired them when I had cancellation debt for about 5 months, my bad team.
25 août 2025
Réponse de A Choice Insurance
Hi Jack,
Thank you so much for taking the time to leave us feedback.
Regards,
A-Choice
Really poor administration services
Really poor administration services. Don’t take out a monthly payment option as they charge you exorbitant fees to cancel at any point. Watch out for those hefty administrative fees of £50 to cancel a policy that was only worth £200 !
30 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi NB
Thanks for sharing your review.
I will be happy to address your situation. Unfortunately, I'm not able to find your file as your review doesn’t provide any of your details.
Our cancellation fee is in place to help us access necessary databases, communicate with the insurer, and provide you with documentation. You can see all details about our charges in your Terms of Business Agreement.
Please contact me at feedback@premiumchoice.co.uk so that I can try to help you.
Thank you
Kate
Simple and very operative !!!
27 juillet 2026
Réponse de A Choice Insurance
Hi,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Réponse de A Choice Insurance
Hi,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
There are so many people praising the…
There are so many people praising the price and the easy application and yes it is…that’s until something goes wrong or you want to cancel your policy or simply want to speak to them. The way you are spoken to and made to feel is awful. You can never reach them unless they are ringing you demanding money. I thought you should never email or tell someone your bank details over the phone especially to a random number that my phone picks up as a suspected scam call? Maybe that’s me being overly cautious 😂Please be very careful there are far better and cheaper in the long run insurers out there. I fell in the trap of quick, cheap insurance for my daughter before she passed and admittedly saw all the good trustpilot reviews and thought they sounded decent! They are not!! To cancel its £50 all well and good but you have to pay for the whole year on top of this with interest and to stay with them the hike in price is ridiculous! The small print is really unclear!!
29 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Leah
I have reached out to you several times, as I wish to provide you with support and understand where you feel unsupported. I would appreciate the opportunity to assist you.
When a customer cancels a policy, they are only charged for their days on cover, not the full premium for the year, unless a claim has been made against the policy. This allows for fair treatment of all customers.
Our cancellation fee is used to access necessary databases, communicate with the insurer, and provide you with relevant documentation. When you purchase your insurance policy online, we ensured that you were informed about our charges, including those related to policy cancellation. You can find all the details regarding our charges in your Terms of Business Agreement.
Please respond to me directly using the contact details I provided in my emails to you.
Thank you
Kate
only wrote a review on here just about…
only wrote a review on here just about a month ago and they are still the exact same. multiple times i have phoned the collections department and not once has someone picked up the phone but they’re quick enough to send you text messages and emails asking you to pay. this company is a complete waste.
don’t even bother looking at their opening times as the collection teams lines should still be open right now (they close at 6pm) i phoned about 10 minutes ago and came back with an automated message saying the lines were closed, so now i have to waste yet another bit of my time tomorrow morning trying to get through to people who do not care about anything other than money. absolute joke.
28 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Natalie-Anne
Thank you for your feedback
I’ve provided my contact information on your previous review but unfortunately, I haven’t heard back from you.
I will be happy to assist with your situation. Your reviews don’t provide your details to allow me to find your file.
Please contact me at feedback@premiumchoice.co.uk and provide your details to allow me to contact you directly so that I can try to help you.
Thank you
Kate
Best price!
27 juillet 2026
Réponse de A Choice Insurance
Hi Steven,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Ian,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Stephen,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Great service highly recommend great…
Great service highly recommend great customer services
24 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Derek,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
Absolutely horrendous service
Absolutely horrendous service. I cancelled my insurance due to me passing my test, I had a cancellation fee of around £120 so I did the online form entered my bank details and set up a deposit. They called me demanding my bank details I calmly said I dont give my bank details over the phone since the number wasnt a choices offical number lease email me and I'll happily give them. A while later I got an email from a choice admin and filled it out. They approved it and asked what date I wanted the money to be collected. They have now called me 3 times in a week whilst im at work. You cant call the number back as its a one sided call. Absolutely awfull the way they spoke to me and cant even set up a direct debit when they've confirmed my details. I also emailed them asking them to contact me through emails instead, they have ignored every single email since I sent my bank details.
15 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Caitlin,
Thank you for your review.
Your payment plan was arranged using the bank details you provided. We emailed you several times to confirm the date you would like your payments to be collected. As we did not receive confirmation by email, we attempted to reach you by phone.
I understand you prefer not to receive calls while you are at work, but we wanted to ensure your payments were collected on a date that works best for you.
If you have any questions or if there is anything else I can assist you with, please feel free to contact me at feedback@premiumchoice.co.uk.
Thank you,
Kate
Very unhelpful staff will not recommend…
Very unhelpful staff will not recommend to anyone
19 juillet 2026
Réponse de A Choice Insurance
Hi Mr Wilde
Thanks for taking the time to leave your feedback.
I have reviewed your calls with our agents and I will be happy to discuss the calls with you.
If you would like to discuss the service you received, please call me using the telephone number I provided or by email @ feedback.co.uk.
Thank you
Kate
Our insurance was easy and quick to…
Our insurance was easy and quick to arrange, and was a very good price.
19 juillet 2026
Réponse de A Choice Insurance
Hi Claire,
We're so grateful you took the time to leave us a 5-star review. Thank you!
Regards,
A-Choice
Nice and easy to complete
18 juillet 2026
Réponse de A Choice Insurance
Hi Liam,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
The agent Shazia was rally helpful
22 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Abigail,
Thank you for taking the time to leave us a review. Much appreciated! We have passed your comments onto Shazia.
Regards,
A-Choice
Great customer service
Great customer service, quick wait time on the phone & dealt with my query fast.
22 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Deklan,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Regards,
A-Choice
Absolute disgrace of a company!!!
Absolute disgusting company who are ripping off new drivers! My son cancelled the policy within the 14 days that it says on the website so should receive a full refund. They also asked for the black box to be returned to receive £40 back. My son has done both of these, never received any sort of refund and had received another bill for £34. He has questioned this with the company who said they would look into this and get back to him. 2 weeks later still heard nothing but then received a threatening letter that unless he pays we will have the bailiffs around! This shows the company doesn’t even speak to each other! Absolute garbage company who threaten and steal money from first time drivers - AVOID AT ALL COST!
21 juillet 2026
Avis spontané
Réponse de A Choice Insurance
Hi Lee
Thank you for your input.
I would welcome the opportunity to assist you and to look into your son's journey. Unfortunately I cannot locate your son's file from your review as it doesn't provide his details.
When a customer cancels their policy within the 14 day reflection period, they are charged by the insurer for their time on cover and we apply our cancellation fee.
All fees and charges are clearly confirmed before the policy is bought online within our Terms of Business Agreement. Where a telematics policy is bought, the Telematics Terms and Conditions are also provided.
Please get in touch with me at feedback@premiumchoice.co.uk to allow me to help you.
Thanks Kate
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