I cancelled my previous insurance then come across Choice. Will never be looking back again, highly recommend & very reasonable with there pricing method. Was an easy process to re-insure myself w... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
I'd like to say thanks for all your help in keeping me insured, and safer on the road. A big special thankyou to smiley, who was a real pleasure to chat with , and help with a few difficulties I was... Voir plus
L'entreprise a répondu
Amazing customer service from Shazia, quick to answer the call. Shazia was very diligent, kind and professional. Helped with my query in a timely manner. Pricing was also competitive. Will be sticking... Voir plus
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**Impossible to Speak to Anyone** We currently have two insurance policies with A-Choice and have tried twice to contact them about the renewals. On the first call, we were left on hold for a... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de A Choice Insurance
Écrit par l'entreprise
A Choice is a leading insurance broker that works with a panel of providers to help motorists get a great deal on their motor insurance.
We are part of the Premium Choice group, established in 1999 and specialise in providing cover for learners, young drivers, van drivers and those with motoring convictions.
As an insurance broker, we do most of the legwork, helping our customers find the right insurance at the right price.
A Choice has always maintained a niche approach to providing motor insurance. When motorists struggle to obtain insurance at a competitive premium from other providers, our knowledge and expertise could help find them a great deal.
Why choose A Choice for motor insurance
- Over 25 years of expertise in motor insurance.
- Over a million policies sold.
- Expert advice on suitable insurance protection.
- Authorised and regulated by the Financial Conduct Authority.
- A member of the British Insurance Brokers Association.
Coordonnées de contact
Pendeford House, Pendeford Business Park, Overstrand, WV9 5AP, Wolverhampton, Royaume-Uni
- 0330 127 4500
- www.achoiceinsurance.co.uk
4,2
Bien
7 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 95 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de A Choice Insurance
Hi Jack,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Réponse de A Choice Insurance
Hi,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
Excellent support service nothing was…
Excellent support service nothing was too much trouble
17 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Chris,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Ella,
Thank you for the 5-star review!!
Regards,
A-Choice
Amazing 😍
Got everything in seconds about the car. Low insurance and etc. it was really easy to buy the insurance. 👍🏼
14 juin 2026
Réponse de A Choice Insurance
Hi,
Thank you for your kind words and 5-star rating!
Regards,
A-Choice
Shazia was much help both times i’ve…
Shazia was much help both times i’ve called recently!
15 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi,
We're so grateful you took the time to leave us a 5-star review. Thank you! We have passed your comments onto Shazia.
Regards,
A-Choice
Received all the information I needed
Received all the information I needed, just a long wait for an operator
15 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Rob,
Thanks for taking the time to leave us a review. We appreciate it. Apologises for the long wait time you experienced.
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Kirstie,
Thank you for taking the time to leave us a review. Much appreciated!
Regards,
A-Choice
Réponse de A Choice Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it. We have passed your comments onto our agent.
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Joe,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
Naomi was really helpful and patient…
Naomi was really helpful and patient with me when explaining what was going wrong with my policy and was really helpful with how to fix it and other information that I would need
15 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Hayleigh,
Thanks so much for sharing your experience with us. We have passed your comments onto Naomi.
Regards,
A-Choice
The service was great and the insurance…
The service was great and the insurance form was quick and easy to fill in
13 juin 2026
Réponse de A Choice Insurance
Hi Steven,
We're grateful for your review. It means a lot to our team.
Regards,
A-Choice
Truck insurance renewal
The person who renewed my insurance was very helpful and explained everything I needed
I am happy to stay with choice
13 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Tony,
We're so grateful you took the time to leave us a 5-star review. Thank you! We have passed your comments onto our agent.
Regards,
A-Choice
Called customer service to ask a few…
Called customer service to ask a few questions. Extremely helpful and able to answer any questions I had. Stayed on the phone while I went through the online forms. Learner driver insurance was very reasonable and once my daughter passes I can switch the policy to full license and not lose the the no claims she gains whilst learning.
13 juin 2026
Réponse de A Choice Insurance
Hi Mr Down,
Thanks for your review and choosing to insure with A-Choice. We appreciate your great feedback and comments.
Regards,
A-Choice
Good service
10 juin 2026
Réponse de A Choice Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Provisional to qualified driver
Used the website to change insurance from provisional to qualified driver. Easy to use and accessible. AChoice found the best deal and it works well. I needed to call this morning to check something in person and Christie from customer services was amazing help. Everything cleared up easily and I will definitely be continuing to use them and their service.
12 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi Michelle,
We appreciate you taking the time to leave us a 5-star review. It means a lot to us. We have passed your comments onto Kristy.
Regards,
A-Choice
Good customer service
9 juin 2026
Réponse de A Choice Insurance
Hi,
Thanks for taking the time to leave us a review. We appreciate it.
Regards,
A-Choice
Réponse de A Choice Insurance
Hi Ian,
Thanks for your review and for choosing A-Choice.
Regards,
A-Choice
Rude staff, and wasted a few hours calling etc.
Reported any accident as notification only, sending an email. Delt everything else with the third party insurance company smoothly, as the either party had agreed the liability of the accident.
Now at the end of my policy period, I received a NCD letter from A-Choice stating that I had a claim that's at my fault, which is incorrect (I had explained the details of the accident in my initial notification email).
Called the customer care and the lady seems to be rude and not ready to listen properly. They asked to call AXA insurance and talk to them instead. Then I was redirected to talk to A-Choice again. So annoying and wasted a few hours calling and sorting this out
11 juin 2026
Avis spontané
Réponse de A Choice Insurance
Hi AzTech
Thank you for your review.
As your insurance broker, we are not involved in the claims process. We must record the claim information given by the insurer on No Claims Bonus records.
We do not determine whether a claim is fault or non-fault, which is why our agents recommend that customers discuss their claims with the insurer directly.
Unfortunately, I'm not able to find your file as your review doesn’t provide any of your details.
Please contact me at feedback@premiumchoice.co.uk so that I can try to help you in communicating with your insurer.
Thank you
Kate
Watch out for the small print.
Watch out for the small print.
I took out insurance for my daughter while she was learning to drive on her provisional licence. At the time, they were very competitive and the initial price seemed good.
However, once she passed her test, the revised quote was extremely expensive compared with other providers. We decided to cancel, but then ended up paying approximately 80% of the annual cost in cancellation and admin fees, despite only using the cover for around six weeks.
I accept it was partly my responsibility for not reading the small print fully, but I was disappointed by the lack of empathy or understanding from the team when we queried it.
Based on my experience, I wouldn’t use them again.
16 septembre 2025
Réponse de A Choice Insurance
Hi Ian
Thank you for your feedback.
When you buy an insurance policy online, we make sure we let you know about any charges that apply, including those for cancelling a policy.
Our cancellation fee is in place to help us access necessary databases, communicate with the insurer, and provide you with documentation. You can see all details about our charges in your Terms of Business Agreement. Our charges are displayed in a table format for transparency.
I'm here to help you and I'd like to review your situation. Please contact me at feedback@premiumchoice.co.uk so I can help you.
Thank you
Kate
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