Journey out to airport on 8th September was very good, unfortunately our flight was cancelled due to air traffic problems. Journey to airport on 9th not so good, no space in boot, surrounded by case... Voir plus
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Booked a chauffeur driven car to take us from Heathrow to Essex after returning from holiday. Driver was on time and helpful and the car was comfortable. Calm driving experience and a reasonable... Voir plus
As usual Addison Lee proved themselves completely reliable. The car I booked for a journey turned up on time with a lovely driver. Then when my appointment was over I booked a car for the return journ... Voir plus
L'entreprise a répondu
THE DRIVER WAS POLITE AND PICKED US UP PUNCTUALLY ON THE RETURN JOURNEY THE DRIVER WENT ABOVE AND BEYOND WHAT WOULD NORMALLY BE EXPECTED HE WAITED PATIENTLY AND EVEN THOUGH WE WERE DELAYED IN A MEE... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Coordonnées de contact
Royaume-Uni
- www.addisonlee.com
4,6
Excellent
9 k avis
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Réponse de Addison Lee
Good afternoon,
Thank you for taking the time to leave this 5* review.
It is wonderful to hear you find our services reliable and polite.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thanks for this great 5* review.
It is wonderful to hear of your quick collection and good driver.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thank you for leaving this kind 5* review.
Its really great to hear we have exceeded your expectations.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thank you for this great 5* review.
We are pleased to hear you have found our communications reassuring.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thank you for this great 5* review.
I am pleased to hear of our drivers punctuality and helpfulness.
Kind Regards
Meg
Customer Experience
Good safe driver who had a pleasant…
Good safe driver who had a pleasant manner and a relaxed ride home
10 octobre 2026
Réponse de Addison Lee
Good afternoon
Thanks for taking the time to leave this kind 5* review.
It is great to hear of your experience with our pleasant driver, and that you felt relaxed.
Kind Regards
Meg
Customer Experience
Very reliable arrive on time and a…
Very reliable arrive on time and a comfortable journey.
12 octobre 2026
Réponse de Addison Lee
Good afternoon,
Thank you for taking the time to leave this kind review.
It is excellent to hear that you've found us reliable and comfortable.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thanks for taking the time to leave this 5* review.
I am so glad to hear of your prompt collection, and comfortable experience.
Kind Regards
Meg
Customer Experience
Myself and my colleagues each had…
Myself and my colleagues each had torturous journeys to and from London Heathrow/Scotland with BA being rubbish. Our Addy Lees were the only form of transport that were faultless, and your drivers impeccably mannered.
12 octobre 2026
Réponse de Addison Lee
Good afternoon,
Thank you for taking the time to leave such a detailed 5* review.
It is excellent to hear of your experience with our transport and drivers.
Kind Regards
Meg
Customer Experience
Amazing service!
12 octobre 2026
Amanda was total star in her support…
Amanda was total star in her support and so much care and kindness.
Lots of love to you and your team Amanda.
12 octobre 2026
Was pleasantly surprised by our…
Was pleasantly surprised by our experience. Our driver Dennis turned up on time and dressed immaculately.
Despite some challenges on the journey He remained calm and focused. Well done Dennis.
7 octobre 2026
Avis spontané
Réponse de Addison Lee
Good afternoon Steve,
Thank you so much for sharing your fantastic feedback with us. We are delighted to hear that your journey exceeded expectations and that your driver maintained complete composure and focus throughout the ride. It is wonderful to know their punctuality and high level of professionalism made such a great impression. We will be sure to pass along your compliments to recognize their outstanding work, and we look forward to providing you with another excellent experience in the future.
Kind Regards,
Linda
Customer Experience Advisor
Great service
Great service, turned up on time, friendly drivers, accidentally paid twice (joys of using a mobile phone) was swiftly dealt with and refunded. Will be using again on my next trip.
5 octobre 2026
Avis spontané
Réponse de Addison Lee
Hi Andy,
Thank you for sharing your positive feedback.
e are delighted to hear that you experienced a punctual pickup with our friendly driver and that our team quickly resolved the accidental double payment for you.
We truly appreciate your support and look forward to welcoming you back on your next journey.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Charged cancellation fee when no driver assigned, 30 Minutes after booking
Had booked a car for a school run to pick up 7:50, this was booked on the weekend for Thursday.
Come 8:20 still no driver assigned (though the CS AI said there was at 8:10. which had no ETA) Expected no charge as it was 30 minutes late by this time and counting with no driver assigned on the app.
Instead got charged £23 for cancelling. This is not the first time, since we use AdLee for school runs, we have had 4 time they had been in excess over 20minutes late in September. (20m, 2x30m, 45m) while the extreme lateness on those are not all their fault as there were roadworks near pickup location they were not assigning the driver until after the scheduled pickup time.
I find it ridiculous that cancelling a ride 30 minutes after scheduled pickup would record a cancellation fee, even if a driver was assigned.
1 octobre 2026
Avis spontané
Réponse de Addison Lee
Good Morning Adam,
I'm sorry that you are unhappy with our service. Please email the booking details to customer.relations@addisonlee.com [customer.relations@addisonlee.com] so we can investigate.
Jenny
Customer Experience
Would definately use Addison Lee again
I don't normally write reviews but I used Addison Lee for 3 separate trips yesterday when I was in London for a family funeral. The service that I received was excelent. Their cutomer services were very helpfull, booking the taxis online was simple, the taxis arrived on time and were very clean and the drivers were very pleasent and very helpfull. If I have to come down to London again I would definately use Addison Lee again. Thank you to everyone who made a difficult day run so smoothly. Fiona
28 septembre 2026
Avis spontané
Réponse de Addison Lee
Good afternoon Fiona,
Thank you for taking the time to leave us this kind review.
I am very pleased to hear of your experience with our customer services team and our driver, it is good to hear that your travel ran smoothly on such a difficult day.
We appreciate your considerate feedback here, and look forward to you possibly travelling with us in the future.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good morning,
Thank you for taking the time to leave this kind 5* review.
It is excellent to hear of your experience with our timely and cheerful driver!
Kind Regards
Meg
Customer Experience
Avoid
Avoid – charged extra after the driver took a longer route
My airline provided a complimentary Addison Lee transfer covering up to 45 miles. The distance between my pick-up point and destination is approximately 33 miles, and I have used this allowance previously without any issue.
On this occasion, however, the driver took a longer route, and Addison Lee is now charging me for the excess mileage. It feels like the oldest taxi scam in the book: take an unnecessarily long route and then charge the customer more.
I would not use Addison Lee again.
Upate 27th September 2026:
Spoke to Jenny from Addison Lee Customer Service. 'Useless' is the kindest word I can use to describe her customer service skills. Jenny kept repeating I need to speak to the airline. I kept trying to explain to her that I have spoken to the airline and they agree with me, that the driver should not be taking a longer route.
Word of advice for Jenny 'Pause for a moment, clean your ears and listen to the customer'.
17 septembre 2026
Avis spontané
Réponse de Addison Lee
Good afternoon,
Thank you for taking the time to share your experience and we are sorry that you unhappy with the excess mileage.
Please email customer.relations@addisonlee.com [customer.relations@addisonlee.com] so we can look into this.
Kind Regards,
Arifah
Customer Experience
very polite and always on time
8 décembre 2025
Réponse de Addison Lee
Hi Constantino,
Thank you for taking the time to leave this wonderful 5-star review.
Kind Regards
Jayne
Customer Experience
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