Journey out to airport on 8th September was very good, unfortunately our flight was cancelled due to air traffic problems. Journey to airport on 9th not so good, no space in boot, surrounded by case... Voir plus
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Booked a chauffeur driven car to take us from Heathrow to Essex after returning from holiday. Driver was on time and helpful and the car was comfortable. Calm driving experience and a reasonable... Voir plus
As usual Addison Lee proved themselves completely reliable. The car I booked for a journey turned up on time with a lovely driver. Then when my appointment was over I booked a car for the return journ... Voir plus
L'entreprise a répondu
THE DRIVER WAS POLITE AND PICKED US UP PUNCTUALLY ON THE RETURN JOURNEY THE DRIVER WENT ABOVE AND BEYOND WHAT WOULD NORMALLY BE EXPECTED HE WAITED PATIENTLY AND EVEN THOUGH WE WERE DELAYED IN A MEE... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
From humble beginnings to London’s most trusted business-class car service in just over forty years, Addison Lee have grown with and for the times. And yet, so little has changed about us. We still believe that taxis and minicabs can be so much more than just a means to an end – our clients are right to expect extraordinary standards, and by allying the latest technologies with traditional customer service values, we can not only disrupt the industry, we can revolutionise it. Today, our iconic cars are responsible for getting over 10 million people where they need to go each year in London alone. And with our business expanding every day – across both the UK and worldwide – we will continue to deliver that same executive service consistently, no matter where we are.
Coordonnées de contact
Royaume-Uni
- www.addisonlee.com
4,6
Excellent
9 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
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Réponse de Addison Lee
Hi Simon,
Thank you so much for your wonderful 5-star feedback. We are absolutely delighted to hear that you had such a fantastic experience with our service, and we truly appreciate you taking the time to share your kind words with us. We look forward to welcoming you back again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
10 stars service
My son has been using for couple of years now. Never disappointed. Always on time and professional drivers.
12 octobre 2026
Réponse de Addison Lee
Hi Kathy,
We are delighted to hear that your son has experienced consistent, punctual, and professional service with us over the years. Thank you so much for taking the time to share your positive feedback, and we look forward to continuing to provide him with excellent journeys in the future.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Punctual arrival
Punctual arrival, good recent car , pleasant driver - altogether a good enough
12 octobre 2026
Réponse de Addison Lee
Hi Bernard,
Thank you for your wonderful 5-star review! We are so pleased to hear that your vehicle arrived promptly, that you enjoyed the modern car, and that your driver provided a pleasant experience.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Réponse de Addison Lee
Hi Richard,
Thank you for the wonderful 5-star rating! We are delighted to hear that you enjoyed our smooth communication, pleasant drivers, and pristine, cozy vehicles. We truly appreciate you taking the time to share your positive experience with us.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experienc e
Ali was kind considerate and helpful
30 septembre 2026
Collected & Arrived On time.
12 octobre 2026
Réponse de Addison Lee
Hi Peter,
Thank you for your review. We're glad to hear our prompt service met your needs
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Both the outward journey to gatwick and…
Both the outward journey to gatwick and return journey went well, both on time and both chauffers chatty and professional
23 septembre 2026
Réponse de Addison Lee
Hi Yvonne,
Thank you so much for taking the time to share your wonderful feedback with us. We are delighted to hear that both your outbound and return airport journeys went smoothly, arrived right on schedule, and that your chauffeurs provided such friendly and professional service throughout your trips. We truly appreciate your support and look forward to welcoming you on board again soon.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience
Comfortable clean quiet ride courteous…
Comfortable clean quiet ride courteous and professional
12 octobre 2026
Réponse de Addison Lee
Hi Michael,
Thank you for leaving us such a wonderful 5-star review. We are delighted to hear that you enjoyed a comfortable, peaceful journey with an attentive and professional service. Your positive feedback is greatly appreciated.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Inconsistent quality of drivers
Some drivers are excellent.
Others turn up late or don't know where to go. I had to help one last week.
12 octobre 2026
Finally a booking
Had a good return journey after it got cancelled by Emirates. Thanks
28 septembre 2026
Réponse de Addison Lee
Hi Scott,
We are glad you enjoyed your travel experience with us after your flight disruption. We appreciate your feedback and look forward to welcoming you back aboard.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
High quality service
Timely arrival. Comfortable vehicle. Friendly driver who was very patient in traffic.
10 octobre 2026
Réponse de Addison Lee
Hi Dimuthu,
Thank you so much for the fantastic five-star rating! We are delighted to hear that your ride was punctual, the vehicle provided great comfort, and your driver maintained a friendly and patient attitude throughout the journey.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Excellent service
12 octobre 2026
Réponse de Addison Lee
Hi Peter,
Thanks for the wonderful rating.
Please get in touch if you require anything further.
Kind Regards
Jayne
Customer Experience Advisor
Réponse de Addison Lee
Good afternoon,
Thank you for leaving this considerate 5* review.
I am pleased to hear of your experience with our reliable services.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thank you for taking the time to leave this 5* review.
It is wonderful to hear you find our services reliable and polite.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thanks for this great 5* review.
It is wonderful to hear of your quick collection and good driver.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thank you for leaving this kind 5* review.
Its really great to hear we have exceeded your expectations.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thank you for this great 5* review.
We are pleased to hear you have found our communications reassuring.
Kind Regards
Meg
Customer Experience
Réponse de Addison Lee
Good afternoon,
Thank you for this great 5* review.
I am pleased to hear of our drivers punctuality and helpfulness.
Kind Regards
Meg
Customer Experience
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