Afrihost Avis 

Support team is so uncooperative, they can't wait to close the call, they're not looking to assist you, they make you feel like a nuisance and incompitent.

An incredibly unreliable and untrustworthy ISP. Gave me incorrect information pertaining to a relocation, raised the price on our package, and then charged an extra month despite cancellation when I needed to cancel after finding out the information was wrong.

In addition, many international platforms pickup Afrihost as an illicit VPN, and will not allow secure transfers while on an Afrihost connection.

Pathetic ISP!

Because of Purple Forest Telecommunications (who supply/service Afrihost), DO NOT GET COVERAGE WITH THEM. Purple Forest will be the reason Afrihost lose sales and close business. Wasting our time and money

Webafrica is the worst internet provider I've ever dealt with, with a very poor customer service support.

I owed them two months (October and November) and my fiber optic connection was cut off. I managed to reach one of their advisors at the end of December and asked them to send me an invoice so I could pay, as I don't trust them with direct debits. They sent me an invoice for 1,200 rand, which I paid without hesitation. Then, I requested that my line be reactivated, but they didn't. On January 6, 2026, I received a call from their fiber optic provider (Vumatel's head office) confirming the termination of my contract. I was so surprised and confused! Now, they're demanding 2,000 rand in cancellation fees, even though they were the ones who decided to cancel my service! They never presented me with a policy stating that "in case of cancellation, 2,000 rand will be charged." They're crooks! And they have the nerve to hand the matter over to "Lexmed Debt Management," telling them I owe them 6,058.53 rand! It's absolutely insane! I hope they have solid evidence, like I do, because we're going to end up in court with these bastards.

When their system does not work, the helpdesk is manned by very unhelpful staff. You struggle and all they say is they are trying.
On a fault setup of theirs, I looked at an alternate, and they courtesly did a test, and told me where the error was on Afrihost side. I got eventually got hold of Afrihost, and got them to make changes as per instructions from a comptitor, and all started working.

Stay away, use others.

Poor poor service. Internet again out for more than a week and no solution. Every day I must contact the help line and every day I get a new consultant that resolves nothing. Nobody comes back and follows up. This is the second time a similar incident happens. Last time I was out for a month before they could resolve it. Do not use them if at all possible.

If I could give it negative stars I would, these people they dont give you any support then charge you 999 for cancelling even if you never got the modem!!!!

Afrihost ISP of the Year 2026? What a Joke
My experience with Afrihost's support has been extremely disappointing.

The biggest issue is not even the technical problems themselves, but the complete lack of meaningful engagement when trying to get assistance. Instead of investigating and addressing the root cause of the issues I have reported, my complaints have largely been ignored or met with generic responses that do not resolve the problem.

Over multiple interactions, I have repeatedly raised specific technical concerns, yet there has been little effort to acknowledge, diagnose, or explain what is causing them. It often feels as though the objective is to close the ticket rather than actually solve the issue.

Customer service should involve listening to customers, taking ownership of reported problems, and providing clear communication throughout the troubleshooting process. Unfortunately, my experience has been the opposite. There has been a noticeable reluctance to address the technical faults directly, leaving me frustrated and without answers.

Absolutely the worst service provider ever! They take my money on the first no problem, their service unavalible on the second. I am not even able to complete my site build with all their service interruptions. One of my biggest regrets was giving afrihost a chance. They even lie on their homepage saying they have a 5 start rating its absolute bollocks!

I think Afrihost upgraded a server. They mentioned something. I work from home and rely on email to earn. Email down wed last week for 4 hrs, then friday for 90% of the day. I cld not submit invoices to be paid for june due to be paid 15 june as i missed the cut off time due to the server being down . Just oh yes we are aware cant say when it will be up sorry. Now what? Sat off again for at least , 4/5 hrs. Now its off again for the last 1.5 hrs! Yea we know sorry cant say when it will be up!! Thats more earnings down the tube not to mention my reliability becoming an issue with clients!!!! I get this can happen but its too much now and its an entire day more than once! Its cost me a lot of money that i really cld not afford to loose . Will u feed our family now .. get it sorted!!! 😡

My mother’s fibre had to be moved to a new address and after Afrihost confirmed that the fibre at the new address was active she kept receiving emails informing her that she still needed to activate her fibre.
I contacted them to follow this up and were told to ignore the emails. After 4 days her internet stopped working and we were then informed we needed to buy a new router after spending hours on different dates with support.
We did NOT need a new router. Their support is absolutely abysmal and how they treat their customers is truly disgusting

You have one main job when providing hosting, to keep things hosted and online, but Afrihost fails miserably at this.

Constant downtime, and we're not just talking momentary downtime, actual days of downtime, completely randomly, without warning.

Every other time I check on my site, it'll be down, absolutely unacceptable.

I dont want to be a keyboard warrior. Dont use them. At all. Ive been with them for 8 years. It went well. 2025 into 2026 June. Ive been contacting support regarding the quality of my internet. I almost lost my job because I work from home, online. They still billed me 3 months in a row for a service I did not get. If everyone keeps silent about bad service, nothing will change.

Absolutely rubbish service! Currently their host servers are down for over 2 days now, meaning emails are down, website and web applications are down, business operations are halted and business revenue lost. Afrihost is completely inadequate and massively disappointing! I would warn you that only use them if you want to lack peace and joy. They will ruin your entire online experience!

I am beyond frustrated with Afrihost’s hosting and email storage services. I have worked with multiple hosting providers over the years, managing websites and emails for different clients, and I have never experienced storage quotas filling up this quickly regardless of how many emails are sent, whether they include attachments or not.

With Afrihost, mailboxes constantly reach quota limits unexpectedly, causing emails to stop working and putting my business and my clients in extremely compromising situations. This is unacceptable for a company providing business hosting and email services.

What is even more concerning is that the storage usage does not make sense compared to actual email activity. It honestly feels like there is either a serious issue with how their storage system works or something they are not being transparent about. Instead of getting proper solutions, clients are left stressed, losing productivity, and looking unprofessional in front of customers.

I am paying for a service that is becoming more of a liability than a solution. The downtime, constant storage issues, and lack of confidence in the platform are costing me time, money, and client trust.

At this point, I am seriously considering moving all my services elsewhere because this has been one of the worst hosting experiences I have had. Businesses rely on stable communication systems, and Afrihost has continuously failed me in that regard.

Very disappointed.

They are quick to take your money and brag how they are voted the best ISP in SA. But when it gets to you logging issues with VUMA who I pay through them they wash thier hands and say we have no control of VUMA/MAZIV(F up) all though there is a yearly increase for VUMA thier service just gets slower to no connection daily! Don't ask AFRIHOST who is going to credit your account for no service as ghey will just ignore you flat out!

If you are not mentally resilient or if you are in poor health, this ISP is not for you. The frustration will hurt. I migrated from another ISP for a better service to Afrihost. Thought the reviews were mostly positive and looked at Mybroadband's rating. Wow, what a surprise experience. Should have read Trustpilot first. They already billed for the service and its now still 11 days and no internet at home. I have never had downtime like this before. You get quick responses on Whatsapp and call me backs but there wont be any ONE online technician to help you. You only have a few minutes to communicate on Whatsapp before your call is relayed to a different agent each time. Every agent tries the same thing over and over again with the same result. Does not sound like there are senior techinicians to deal with complex problems. In the 11 days without internet, I must have chatted to 20 agents online and at least 4 telephonic agents, each call lasting 40-60+ mins and ending due to exhaustion and failed attempts to resolve the problem. There may be many happy customers but this level of service for me as a new client is unmatched hence this review. Hard to believe this ISP was top rated on My Broadband. Do your research, listen to these TrustPilot reviews, it could be you! Be strong

Being based in Cape Town, there is absolutely no back up plan. Everything is a waiting time for 2 to 4 business days, with a weekend in-between become week(s). Before considering them as your service provider note that they have no offices in Cape Town. A simple swop of a faulty router and or modem which is still under warranty become a weeks issue. Rather go with someone local that small things like swapping, buying a router can be done on the same day.....

we have had our chip blocked at least 5 times this week, due to what they describe as router movement. Afrihost has not clue as to what is happening to the towers most of the time. Support is useless, they have just increased our premiums by around 15%. Do not go with this company!