Afrihost Avis 

Worse ever internet provider. Cant honor what is advertised. Thet dont care. Full of excuses. Months of internet drops and extreme low speeds. Numerous complaints. Nothing. They are a company that lies and advertises falsely. Fraudulent charges

My company email server has been down for 72 hours and Afrihost support tells me I have to wait another 72 hours for an update from server admins.

There will be nobody who can solve the problem till Monday.

Support tickets are be deleted as soon as they are created without a response from any support staff.

If you are running a business that depends on email then do not use Afrihost you will be disappointed.

Afrihost lies they tell you they logged high priority tickets with Vumatel but they don't.

it time that we as customers get better services by getting competitors for Vumatel and Afrihost they are spoilt by their monopoly operations and bad services!!

DAY 5 WITHOUT INTERNET. DAY. FIVE.

NO EMAIL.
NO SMS.
NO PHONE CALL.
NO ACCOUNTABILITY.
NO SERVICE.

THE ONLY WAY TO GET ANY RESPONSE FROM AFRIHOST OR METROFIBRE IS TO SPEND HOURS ON WHATSAPP LOSING MY MIND LIKE A FULL-TIME JOB.

TODAY I SPENT OVER 3 HOURS “TROUBLESHOOTING” WITH SUPPORT, BASICALLY DOING YOUR TECHNICIAN’S JOB FOR FREE. I am a paying customer, not unpaid staff.

Yesterday I was promised a manager would call me. Nobody called.

Today I asked AGAIN for a manager and suddenly management is treated like some secret government witness protection programme that nobody can access.

Apparently I must diagnose fibre faults myself now? Fantastic. Please let me know when my technician salary starts since I’m clearly doing the work.

Meanwhile I’m expected to keep buying mobile data out of my own pocket because your service has completely failed and nobody cares enough to fix it.

Let me be very clear: if you even THINK you are charging me for these 5 days of zero service, you have lost your minds entirely.

SEND A TECHNICIAN.
MAKE A MANAGER CALL ME.
STOP HIDING.
FIX YOUR SERVICE.

This is beyond poor service—this is negligence.

Absolutely embarrassing for both Afrihost and MetroFibre.

Very disappointing support experience.

My elderly mother’s fibre connection has not been connected for three weeks no. Was supposed to be installed and up on 01 April 2026. I contacted Afrihost multiple times and was repeatedly told the matter had been escalated to Frogfoot, but no technician was sent and no clear timeline was given.

Each new support agent seemed unaware of previous conversations, which meant repeating the issue again and again. I was even asked to travel again to the property to send photos of equipment after already making multiple trips.

The most frustrating part was the lack of ownership and urgency. The service remained down while we were told to wait another 24–48 hours repeatedly.

Afrihost may offer competitive pricing, but support during faults has been poor in this case. I hope management improves escalation handling and communication.
Spoke to them again today (20 Apr'26) and the same thing.
Does anybody know how to get service out of them?

Afrihost - They don't know their own business let alone yours - stay away.
This company is utterly idiotic. Merrily accepted my application for business fibre - ran the contract merrily for several months and then worked out that they don't do fibre for business? Cancelled the service with 2 weeks notice leaving me to move to a new service including all voip etc. They have no clue what services they do or don't offer.

They then contacted me to inform they had been contacted about my service migration and was it true? It's a circus from big top to bottom. Stay away if you don't want your time wasted.

We have made five phonecalls, we are told to do things at the router and the problem will be fixed, they refuse to come out and see what is wrong. When I told them that I am considering changes service providers , the attitude was completely "don't care".

Absolutely, Absolutely USELESS! Every single time there is a public holiday / long weekend, our interent goes down and we cannot get it seen to. Here we are again the day before Easter week. They will blame the infrastructure every time, and every time it is Afrihost. Useless.

Afrihost has been extremely disappointing. We arranged a WiFi transfer when moving homes, but on the scheduled day, no technician arrived and there was no communication.
It’s now been days of back-and-forth, speaking to different people each time, with no resolution and no clear answer from anyone.

I would not recommend Afrihost at all.

No 1 ISP l, please.Poor signal quality, always a problem on the customer side yet never come out.

This ISP has fallen apart completely with a failed AI rollout.

Afrihost eventually admitted, in writing, that they were unable to provide speeds greater than 22Mbps after having sold a 100Mbps line.

Support is almost impossible to engage with as the poorly implemented bots run in loops and do not respond to direct instructions.

I have been a customer of Afrihost for years, and my experience has been nothing short of exhausting and unacceptable.

For the past 9 months, my WiFi has been consistently unreliable. Every single week, I spend 2–3 sessions of around 2 hours each on their WhatsApp support, going through the same repetitive troubleshooting steps—rebooting, resetting, testing—only for absolutely nothing to be resolved.

Despite countless requests (honestly, it feels like a thousand at this point), they refuse to send a technician to properly investigate the issue. Instead, they keep me stuck in an endless loop of basic support scripts.

What’s even more frustrating is that when I finally try to arrange a technician (which I’m expected to pay for), the technician doesn’t even show up.

I escalated the matter as far as contacting the CEO, hoping for some level of accountability or urgency—and still, nothing was done.

At this point, it’s clear that Afrihost is either unwilling or incapable of resolving ongoing technical issues that require real intervention. The lack of service, accountability, and basic follow-through is shocking.

If you value your time, your sanity, and a stable internet connection—look elsewhere.

I’m extremely frustrated with the level of service received from Afrihost.

My fibre line was working perfectly until I received confirmation that my line had been “activated.” Immediately after that message, my connection dropped completely and has been offline since.

The ONT shows a flashing PON light, which clearly indicates a fibre network provisioning/authentication issue — not a problem inside my home network.

To avoid wasting time, I did extensive troubleshooting myself:

Rebooted and reset all equipment

Verified all cabling and connections

Removed my router entirely to isolate the issue

Confirmed the ONT has power and link, but cannot authenticate upstream

I also provided Afrihost with detailed technical logs showing that:

The router is attempting PPPoE authentication correctly

No response is being received from the network (which points to a service-side issue, not a user issue)

Despite all of this, the response from support was simply:

“No update yet, please wait.”

That’s it.

No escalation.
No ownership.
No attempt to actually diagnose the issue.

Even more frustrating, I was asked to perform irrelevant troubleshooting steps (like connecting directly to the ONT), which shows a lack of understanding of how fibre/PPPoE setups actually work.

This is clearly a provisioning or configuration error introduced during their “activation” process, yet no one is taking responsibility.

Being told to “just wait” while a paid service is completely down is unacceptable.

Afrihost positions itself as a premium ISP, but this experience shows a serious gap in both technical competence and customer support.

bad bad bad totally useless

I went online with Afrihost client zone to Migrate my fibre from my old house to the new one. this was 3weeks ago, every day i had to phone and find out what is the progress, again on hold to find out, i asked them to escalate this and still no progress. on the day when this was supposed to happen the problems started, one promise after another, Today Open serve came to sort this out only to find out he is at the old address and had to cancel the appointment.. Ihave never had this bad service .l again no solution and the agent does not want to esculate this ..... shocking shocking shocking i will not stop paying and face the legal battle

Support doesn't read what you write and then give you generic answers. They keep you in circles so that you keep answering them and they answer you. They purposefully anger you to the point where you no longer want the service. They don't answer multiple questions, only the one question. I've been with them for 20 years now and I'm finally done.

From struggling to get my router, now I am struggling to have a stable connection. I haven't had a stable connection ever since I received my router. I keep losing connection everytime, It hasn't even been a month.

"Don't test the speed, because the minute you do, the connection will be lost. If you have more than 2 devices watching something, you will lose connection"

I have been emailing them, they told me they are doing an internal investigation but nothing. I haven't gotten any help it's been weeks now with unstable connection.
Internal Ticket Reference: NHW-991-81138

No technicians available to attend to on site issues or to help with router issues. Afrihost expects the client to have technical skills to resolve issues via WhatsApp or telephone calls. When requesting an on site technicians they do not provide such service. How can this be? Even for a call out fee?

We signed up a month ago and still no internet. The worst part is that they are actually charging us for the service. They have our credit card details and refuse to refund our money. This is a terribly distressing situation, please avoid them at all costs.

After service is ridiculous. They can't transfer numbers, they unable to send you a new QR code for an esim that you have on contact with them for over 2 years. You always have to cancel your contract and enter into a new one. Just a waste of time. Nobody can make sense or a create a storyline of the events and actions on your account, even though you have provided step by step screenshots.