Im pleased Dame Rantzen set the line up, but very disappointed when I called. It has no information on the web site that its basically a referral line not a line to listen and to chat. I was going to... Voir plus
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Very disappointed with the lack of service received from Age UK Lincolnshire. My mum has had the lifeline device for many years, but as her dementia has progressed, she would not now know how or when... Voir plus
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Bought 2 pairs of incontenance pants for a relative but unfortunately they don’t feel comfortable around the waist. Unable to return these as packet opened. Most shops allow you to try on unde... Voir plus
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Age uk Canning town, Lesley Sales Assistant, like an old friend patient helpful, fun consistent and Graceful. We had an Orange moment:-))Sue Assistant Manager warm friendly, welcoming, and Sue bub... Voir plus
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Floor 7, One America Square, 17 Crosswall, EC3N 2LB, London, Royaume-Uni
- www.ageuk.org.uk
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This is specifically about the lottery…
This is specifically about the lottery they do for fundraising, I have had no other contact.
I joined for a year, had a small win and recently when I asked to cancel my subscription, it was straightforward and all done by me sending an email, a refreshing change compared to other charities who intentionally make it hard to unsubscribe.
2 mars 2026
Avis spontané
Réponse de Age UK
Hi Nat, many thanks for your feedback which I will also share with our Lottery team. Thank you for your previous support, it is very much appreciated.
In case it is of interest in the future, there are of course many other non-financial ways you can support Age UK’s important work, such as campaigning with us, donating unwanted items to our charity shops, or volunteering to name just a few. If any of these interest you please do take a look on our website for further information : https://www.ageuk.org.uk/get-involved/volunteer/
Kindest regards, Age UK
Currently 1 hr 9 minutes on hold …
Currently 1 hr 8 minutes on hold &still waiting to speak with someone about Silverline (early afternoon on a normal Thursday).
Can't get on with anything else.
Incredibly stressful.
Either run a helpline properly or don't have one.
*Edited to add in reply to Age UK - thanks for your prompt response - my call was an enquiry for myself. I eventually got through after 1 hour 15 minutes. Your staff member was very sympathetic, but the call highlighted one reason at least for such unacceptable wait time - she did not have the option of texting or emailing me links to or phone numbers of the info that I needed - had to wait for clearance from a manager who was on another line… in the end, not wanting to hold up other callers, I heaved myself off the sofa (spinal issues) & went to look for a pen & paper!
12 février 2026
Avis spontané
Réponse de Age UK
Hi Ry, thank you for your message. I am sorry to hear that its been difficult to get through this afternoon. Please may I ask are you calling as a service user, or were you making enquiries about volunteering or something else? If you can kindly drop me an email to feedbackatageuk@ageuk.org.uk with further details, I can contact the team and see what we can do to help.
All best wishes,
Age UK
Verbally abused at Kendal Warehouse
Went to Kendal Warehouse yesterday (Friday 6th February) to make donations and show a picture of an electric single bed and furniture on my phone. Went to the delivery door at the rear, as I have donated before. Met by a very rude lady who would not let me stand inside, despite the heavy rain. I explained I had a picture to show her, but she flatly refused to let me in, telling me I had to go around the building to the front desk. There was a chap stood behind her, who when I went to the front desk, informed me they could not take the items I had brought as the electrician was sick ( the rude lady was going to take them off me) as far as the bed and furniture was concerned, they weren’t really selling them. I believe this was payback after the altercation at the donation point. I left immediately and will not be donating or purchasing from Age UK ever again. I was as polite as I possibly could be and felt totally aggrieved at the attitude shown. Do not tell me to contact South Lakeland Age UK as you have with a previous reviewer. The bridges have been well and truly burnt. I was also a gift aider so there is only one loser here.
6 février 2026
Avis spontané
Réponse de Age UK
Dear Denis,
Thank you for sharing experience.
Age UK South Cumbria operate the Kendal Warehouse independently. We don't act as a head office, which is why we suggest getting in touch with them directly, so they can resolve the issues you experienced on your visit. You can reach them at admin@ageuksouthcumbria.org.uk or alternatively we can share your feedback with them anonymously.
I am sorry your visit has left you with a negative impression of Age UK and I do hope you'll consider speaking to Age UK Cumbria and allowing them the opportunity to investigate and put things right.
Kind regards,
Amy - Age UK
What are they for ??
What are they for ???
No help ...just ring another number .
Nice warm office for them to sit and chat in but when people need direction and advice they are caught wanting ☹️
29 janvier 2026
Avis spontané
Réponse de Age UK
Hi Mark, thanks for getting in touch. here at the national charity we run our free to call Information & Advice line (open 365 days a year, 8am to 7pm tel 0800 678 1602), and we often can signpost callers to either their local Age UK depending on the query, or to other services where needed.
I was sorry to hear that you were unhappy with the advice given.
If you would like me to look into this further for you, please email feedbackatageuk@ageuk.org.uk and I'd be happy to help.
Kindest regards, Age UK
Short sighted
They don’t accept American Express for donations. How stupid
21 janvier 2026
Avis spontané
Rang Age UK to find out about hiring a…
Rang Age UK to find out about hiring a cleaner for my elderly and poorly father.
Not living close to him, I didn't know where to go to find someone trustworthy.
They said they would have to come to his house to do an assessment and just this alone would cost £31.
What a total rip-off.
Greedy people and I wouldn't call this very charitable.
22 janvier 2025
Avis spontané
Réponse de Age UK
Dear Susan, thank you for taking the time to get in touch.
I am sorry to hear that you are concerned about the pricing of Age UK Services.
This cleaning service would have been provided by a local Age UK, which is an independent charity to us here at the national charity. However we do work in partnership with all 120 local Age UKs to help deliver face to face services to support older people in their communities, even though we are not the Head Office.
It is important to us that Age UK provides the best service possible and are there for older people in need. This means that we do offer some services that attract a fee. These fees should have been made clear when this service was offered. We aim to charge a competitive rate, which can be driven by the availability of the right type of resource in your area. We charge for some services to help sustain the charities vital work which is offered free of charge, these include critical programmes focused on older people such as our befriending service; benefit support; Information and Advice.
I hope you can understand that as a charity we do need to ensure that we are using our funds in the best way we see fit to delivery against our Charitable Objectives.
If you would like to let me know which Age UK you contacted by emailing feedbackatageuk@ageuk.org.uk I can put you in touch with them directly?
Kindest regards,
Age UK
Why do they have charitable status?
Just tried getting some help for an elderly friend using their "helpline". All I got was a 25-minute wait with messages trying to sell me products. Never spoke to an actual person. More like a scam site than a charity.
EDIT: Can I suggest that, rather than replying to comments on here, AUK actually concentrate on answering their helpline and working to help old people. Ditch the PR and do what you're subsidised to do.
13 janvier 2026
Avis spontané
Réponse de Age UK
Hi Steve, thank you for getting in touch. Would you mind please sharing further details via email to feedbackatageuk@ageuk.org.uk so we can look into this further for you?
Was it the national advice line you called, as we don't sell anything via the Information & Advice line, the number is 0800 678 1602 for reference or online here : https://www.ageuk.org.uk/contact-us/information-and-advice/
Please also include the information you were seeking and we can do our best to help.
All best wishes,
Claire, Age UK
WHERE DOES THE MONEY GO?
During the recent heatwave an 83 year-old neighbour of mine suffered the breakdown of her elderly fridge, and had not the funds to replace it.
I telephoned Age Concern, explained her position, and asked them if they would finance a replacement appliance for her. A haughty lady on the other end said, 'We don't do things like that. We give advice on whete she can make the purchase herself.' Very helpful!
Now the CEO of this charity is paid £180,000 a year. Their shops, staffed by volunteers, make 100 per cent gross profit on sales. They are able to apply for 100 per cent business rate relief, and they receive tax concessions across the board. Bequests are large and generous, as are cash donations, so where is all this money going? I think we should be told, and told honestly and comprehensively. Don't you? My investigations continue.
11 septembre 2025
Avis spontané
Réponse de Age UK
Dear Justin,
We understand your disappointment that Age UK was unable to help with purchasing a fridge for your neighbour. Whilst Age UK does not provide monetary grants to individuals, we are proud of the work we undertake and the kind donations we receive go towards funding a range of free services such as our Advice Line (open 365 days a year) and Telephone Friendship Service, supporting our local programmes like Walking Football and Benefit checks, and successfully influencing public policy on a wide range of issues that matter to older people, such as defending the Winter Fuel Payment. Further information can be found in our Annual Reports here - https://www.ageuk.org.uk/about-us/what-we-do/annual-reports/
Best wishes,
Claire, Age UK
House insurance premiums are scandalous…
House insurance premiums are scandalous ..I phoned for a quote £208 AA no accidental damage on buildings or contents no legal cover no home emergency cover no added cover for possession away from the home bikes or nothing ....silver cover wouldn't cover leaking pipes plants in your garden £516.20 p or gold level insurance £659.77 p again with no extra covers on anything ..I said something to call handler about ripping older people off
.it's shameful absolutely disgraceful the insurance ombudsman should be involved with this company ..vulnerable customers getting stung 3 times what other insurance companies are charging ....please be aware of this problem...
6 janvier 2026
Avis spontané
Repeat order subscriptions
Awful service
Send products and charge for them giving you a few second to cancel.
Do not subscribe to repeat orders under any circumstance
24 décembre 2025
Avis spontané
Réponse de Age UK
Thank you for sharing your experience with us and I am sorry you were disappointment with the service you received. We really value our customer’s feedback and would welcome the opportunity to review your concerns in more detail. If you would like to discuss this further with us please do not hesitate to get in touch with our Age Co Customer Relations team either by calling 0800 055 6205 (lines open 10am to 4pm Monday to Friday excluding bank holidays) or you can email customer.relations@ageco.co.uk
Lottery numbers not recognised
Asked to add a lottery ticket to my purchase in the Rawtenstall branch. Checked online to find that my numbers weren’t recognised. This appears to be a recurring problem judging by other reviews. What is going on Age UK??
26 décembre 2025
Avis spontané
Réponse de Age UK
Dear Roman
Thank you so much for supporting Age UK by purchasing a lottery ticket from our charity shop. We very much appreciate your support and we are so sorry that your ticket number wasn't recognised on our website. Please could you kindly visit the following link - https://play.ageuk.org.uk/claim - and try again? The webpage must be exactly how it is printed on your ticket. I have cascaded this to our team to check for any issues, and in the meantime you may wish to call our friendly lottery helpline team on 0800 304 7623 to check if you have won.
I am very sorry again for the inconvenience and really hope this does not put you off playing our lottery or shopping with us in future.
Amy - Age UK
No compassion phone line…
I needed to talk so called the line advertised on TV. I was experiencing high anxiety that day. The woman's attitude to me was awful she had no compassion. She didn't listen to how i was feeling, that my anxiety was irrational and minimised my feelings she couldn't wait to put the phone down. Made me feel even worse than when I called. Finally I hung up on her
1 novembre 2025
Avis spontané
Réponse de Age UK
Hello and thank you for taking the time to leave your feedback.
I was sorry to read that you feel you were not helped over the phone. Was it Age UK's Information and Advice line you called?
We record all calls for training purposes so if you were happy to email us at feedbackatageuk@ageuk.org.uk with the number you called from, we can review your call and see if we can help you further?
All best wishes
Claire, Age UK
So Thankful
I have been struggling for over a week to get my elderly mothers GP to call me about my moms symptoms etc ,etc,111 even sent the practice an email and still no joy,I was feeling so frustrated and alone,I was getting no support with my frustrations,so I decided to reach out to Age UK today and it was the best decision I ever made!!! The lady I spoke with was so comforting,she listened to my situation and said she will do her best to help me,I can't divulge the situation she helped me with for medical reasons obviously,but I just want to say that Lady today restored my faith in humanity ❤️
4 décembre 2025
Avis spontané
Réponse de Age UK
Dear Glenn, thank you very much for taking the time to leave your lovely feedback. It is very much appreciated.
I was happy to read that you received some help for your mum.
Wishing you both all the very best,
Kindest regards
Claire, Age UK.
Age UK Home insurance - scandalous
Called Age UK Home insurance to get a quote and was utterly shocked. Much simpler cover than other providers and yet they wanted to charge over £700! Utter madness. I have a normal modern brick house with normal build (no odd building materials or flat roof) in a nice area. All other providers quoted (for the same building and contents) between £145 and £210. How on earth Age UK quote came out at over £700 (this was without all the bells and whistles, just very basic cover, no high value items etc!!) is beyond belief. I don't live in a listed building or a palace! I feel concerned that elderly people may be easily duped into parting with a lot of their money when they could easily get good cover from another insurer. Age UK needs to be investigated - what on earth are they doing!!?! I shall be making a complaint and letting my MP know too. It's an absolute scandal. Shame on you Age UK. Call yourself a charity for the elderly!? I don't think so.
21 novembre 2025
Avis spontané
Réponse de Age UK
Dear Lisa,
Thank you for taking the time to share your experience with Age Co Home Insurance and we are very sorry to learn of your concerns regarding the premium you have been quoted.
Age Co is the trading arm of Age UK and they work with dedicated product partners to provide a range of services including a Home Insurance policy which is provided by LV=.
Please be assured that details of your review have been shared with Age Co and if you would like to get in touch with them directly to discuss this further you can call 0800 055 6205 (lines are open 10am to 4pm Monday to Friday, excluding bank holidays) or you can email customer.relations@ageco.co.uk.
Once again thank you for taking the time to share your review.
Kindest regards
Age UK
Disappointed at lack of help
Am extremely upset with Age Uk which is a charity to help the elderly or so I thought! My elderly mother now needs a carer and we were advised by the care team to buy a key safe. I bought one then rang Age UK to see if their handyman could come to put the key safe on the wall. I was told they could only fit their ones at a cost of £85 I told them I had already got the key safe I just wanted the handyman to fit it. I was told no he couldn't, it has to be their key safe. My mother is 88 there is no one to do this for her and she now cannot have the key safe we purchased installed and will have to try and find someone reliable to do it. I find it disgraceful that a charity designed to help the elderly basically refuses to. The handyman can change a light bulb but can't put 4 screws in a wall!!! Am extremely disappointed at this so called charitable organisation
20 novembre 2025
Avis spontané
Réponse de Age UK
Dear Suzan, thank you for taking the time to get in touch with us here at Age UK the national charity. I was so sorry to hear about the issue with the installation of the key safe. I wonder if it perhaps has something to do with not being able to guarantee the works if the key safe isn't supplied by Age UK, I'm not sure on that I'm afraid.
Here at Age UK the national charity, we don't provide assistance of this kind, but we do partner with around 120 local Age UK's who run local services and activities but these run as separate charities to us here at the national charity.
Your local Age UK will have their own complaints procedure if you wanted to raise a formal complaint and they should be able to explain further about the key safe.
Alternatively, if you are kindly able to email us at feedbackatageuk@ageuk.org.uk with your contact details I can forward your complaint on to your local Age UK on your behalf?
I hope you do manage to have the key safe installed and all the very best to you and your mum.
Kindest regards, Claire, Age UK.
Rubbish Organisation…
Age UK are useless do not bother with them!! I agree with all these bad reviews. I phoned 11/11 regarding wanted to complain about Technology and the older generation, and ask them if they were gettin a petition up about this as I heard they were. The advice line had a skeleton staff and said only stay on line if it's a emergency, so I rang the complaints line that was as much use as a chocolate teapot!! Didn't want to know and told me to email and write in about this, I asked what department and was told they didn't have one for this just email general enquiries. Honestly could he be anymore unhelpful, I just cut him off as I was so annoyed with his attitude. I have emailed them before about things only to NOT receive a reply. I don't see the point of these people and they should be closed down.
11 novembre 2025
Avis spontané
Réponse de Age UK
Dear Corinne,
I am sorry to hear you had a poor experience when you called us recently. Unfortunately we were incredibly busy on the day you called and we were unable to speak to you about technology specifically as we had to prioritise other calls.
Tackling digital exclusion is very important to us and you will find full details of our 'Offline & Overlooked' campaign on our website, here - https://www.ageuk.org.uk/our-impact/campaigning/offline-overlooked/
The best way to stay up to date with our campaigning work is by signing up to our mailing list, here - https://www.ageuk.org.uk/our-impact/campaigning/campaign-updates/
I do hope you find this information helpful and we thank you for your understanding.
Kind regards
Amy - Age UK
Lovely shop in Bingley
Amazed to read the negative review of Bingley shop. I always take my unwanted things there and everyone is so friendly and gratefully accept everything I take. Made some fantastic purchases there too - looking forward to putting up my new Christmas tree soon! 🎄😃 Many thanks. 👍
23 octobre 2025
Avis spontané
Réponse de Age UK
Hi Jane, Many thanks for your lovely review which I will pass on to my colleagues in Bingley. Enjoy decorating your tree!
All best wishes
Claire, Age UK.
Dreadful attitude when dropping…
Dreadful attitude when dropping donations into the shop in Bingley. I took some “high value” items into the shop and was pretty much ignored at the counter for several minutes. When the female attendant finally looked up to me all she said was “put the box over there” ! No question of what they were, or even to look into the box and a basic thank you wouldn’t have gone amiss. It wasn’t just that it was the underlying attitude & dismissive body language that was so rude. So I walked out with my donation and took it round the corner to Sue Ryder who were very happy & appreciative of the items.
20 octobre 2025
Avis spontané
Réponse de Age UK
Dear Tracy, thank you very much for getting in touch. I am sorry to hear that your visit has resulted in you having to write to us and I would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the shop Area Manager on your behalf for their awareness and to drive forward improvements.
Once again, I’m sorry to hear about your experience, and if there is anything else I can do for you, please feel free to get in touch via feedbackatageuk@ageuk.org.uk
Kindest regards
Claire, Age UK
I was asked to buy a lottery ticket in…
I was asked to buy a lottery ticket in Lincoln charity shop. The guy highlighted the numbers and explained what to do. I have checked three times and it's not recognised. Rang the 0800 number, gave my number and was told I hadn't won. The web site was having problems. I see an earlier review saying the same thing in July. Nice little scam, I will be donating to another charity from now on. Shame on you.
8 octobre 2025
Avis spontané
Réponse de Age UK
Hi, and thank you very much for taking the time to get in touch and for your support playing the Age UK Lottery, it is very much appreciated.
I have checked with my colleagues who work in the lottery team and they have confirmed we did have an issue obtaining the results on the website recently, but this problem was quickly resolved.
The web address to check for lottery results is https://play.ageuk.org.uk/claim or the telephone number to get through to the lottery team is 0800 304 7623
I am sorry to hear that you had difficulties obtaining the results, but we thank you for your support. If I can help in any other way, please do let me know via feedbackatageuk@ageuk.org.uk
Kindest regards, Claire, Age UK.
ungrateful charity shop
we took several items , all in excellent condition to age uk pocklington charity shop . the assistant kept shouting to a man in the back who we never saw , do we want a nearly new hearth rug , "no we dont want that . do we want a large siutcase in good condition, no we dont want that". and so it went on. We had to carry them all back to our car[ we are both in our late 70sand it was quite a way away .We will never take anything to a charity shop again , we will just take them to dump , no matter how good they are.
10 octobre 2025
Avis spontané
Réponse de Age UK
Dear Mr Morris, Thank you very much for taking the time to contact us.
I am sorry to hear that your visit to the Age UK shop in Pocklington has resulted in you having to get in touch, but I would like to take this opportunity to thank you for bringing it to our attention.
All staff and volunteers are trained to be respectful and helpful. We are grateful to have the opportunity to investigate this as Age UK are committed to providing excellent customer service for all customers and donors.
I have passed this onto the Area Manager on your behalf for their awareness and to drive forward improvements.
If there is anything else I can help you with, please do let me know by emailing feedbackatageuk@ageuk.org.uk
All best wishes
Claire, Age UK
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