I was having difficulties filling in my customer profile for Careline 365. A computer link would not work. I phoned for help/advice and Kristopher who answered my call offered to help by completing it... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
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Lisez les avis des autres
Had a bit of a shock today as our care alarm was not functioning, rang your Customer Care Centre and spoke to Abhi who was very helpful in running us through some procedures to get it up and running... Voir plus
L'entreprise a répondu
Ross was extremely friendly and helpful in resolving my issues with the care alarm service that I receive from Careline365. He gave me time, support and advice, and I now feel secure with the service... Voir plus
L'entreprise a répondu
I spoke originally to someone called Tom because I had a problem who was very helpful. He in turn put me through to a lovely lady called Matilda who was so very kind and so helpful, she solved my prob... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'aide médicale d'urgence
- aussi dans
- Aide à domicile
- Magasin d'équipement de sécurité
- Service de soins à domicile
Écrit par l'entreprise
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Écrit par l'entreprise
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Coordonnées de contact
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Royaume-Uni
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,6
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Excellent response
Fahad responded with courtesy and efficiency. He sent an immediate email to confirm our conversation.
All that remains to be done is for the DD refund to be transferred into our account which he assured us will be done within 5-10 days.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that Fahad handled your query with courtesy and efficiency, and that he followed up promptly with an email confirming your conversation. Keeping our customers informed and making things as straightforward as possible is really important to us. We’ll be sure to pass your kind words on to Fahad, and we hope the remainder of the process goes smoothly. Thank you for choosing Careline365!
Nick
Great service by Sandy in customer…
Great service by Sandy in customer care. Thank you for helping my grandmum with her alarm.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you so much for your lovely review! We’re delighted to hear that Sandy provided great service and was able to help your grandmum with her alarm. We know how important it is to feel supported and reassured, and we’ll be sure to pass your kind words on to Sandy. Thank you for taking the time to share your experience!
Nick
Excellent customer service from Carrie…
Excellent customer service from Carrie of Careline365. She was friendly, informative, efficient and extremely helpful and a pleasure to speak to. Thank you Carrie.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your wonderful feedback! We’re so pleased to hear that Carrie provided such friendly, helpful and efficient service. It’s fantastic to know she made your experience a positive one and was a pleasure to speak to. We’ll be sure to pass your kind words on to Carrie — she’ll be delighted to hear them!
Nick
Brilliant customer service
Very knowledgeable (and patient!) adviser, who was able to answer all my many questions and help me come to the best option. Brilliant customer service
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely review! We’re delighted to hear that our adviser took the time to answer all your questions and help you find the best option for your needs. We believe great customer service means making sure you feel informed, confident and supported every step of the way. Thank you for choosing Careline365!
Nick
Everyone I have spoken to has been…
Everyone I have spoken to has been helpful and polite.
18/10/26
17 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! It’s wonderful to hear that everyone you’ve spoken to has been helpful and polite. Providing friendly, caring support is what we strive for at Careline365, so your kind words really mean a lot to us. Thank you for choosing Careline365!
Nick
My whole experience setting up my watch…
My whole experience setting up my watch with Careline, with the help of Elliot, has been seamless. I would recommend Careline to others.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your fantastic review! We’re delighted to hear that setting up your watch with Careline365 was such a smooth and seamless experience. Elliot will be so pleased to know he made the process easy for you. Your recommendation means a lot to us, and we’re proud to have been able to support you every step of the way. Thank you for choosing Careline365!
Nick
It’s like having some one with you to…
It’s like having some one with you to help if needed
12 octobre 2026
Réponse de Careline365
Good Afternoon,
Thank you for your lovely review! It’s exactly what we want our service to provide — the reassurance of knowing someone is always there to help when you need them. Your peace of mind means the world to us, and we’re so pleased Careline365 helps you feel supported and safe.
Nick
Very helpful advice
Very helpful advice. Sorted my problem very efficiently. My contact was Rinita.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Rinita provided helpful advice and resolved your problem so efficiently. We’ll be sure to pass your kind words on to her. Providing friendly, effective support is what we strive for at Careline365, and it’s wonderful to know you had such a positive experience.
Nick
The team were extremely helpful in explaining how this system worked
Bobby was extremely helpful in addressing some of my concerns about how the device worked and if it would be ok for my mum who is hard of hearing and has dementia.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for sharing your experience with us. We understand how important it is to feel confident that the right support is in place for a loved one. We’re delighted that Bobby took the time to listen to your concerns and explain how the system works, helping you feel more informed about whether it would suit your mum’s needs. We’ll be sure to pass your kind words on to Bobby. Thank you for considering Careline365 for your mum’s peace of mind.
Nick
Very prompt service
Very prompt service . Answered my question . Friendly team .
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear that our team was friendly, prompt and able to answer your question. Providing helpful and reassuring support is always our priority at Careline365, so it’s wonderful to know you had such a positive experience. Thank you for choosing Careline365!
Nick
I needed help with a problem printing a…
I needed help with a problem printing a return label, and when to expect the new box. The customer care operator Bella, was very helpful. Call was answered quickly, and full explanation was given as to what to do about my problem, and when to expect the box.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for taking the time to share your experience! We’re delighted to hear that Bella was able to help with your return label and provide clear information about when to expect your new box. It’s great to know your call was answered promptly and everything was explained so clearly. We’ll be sure to pass your lovely feedback on to Bella! At Careline365, we’re always here to make things as easy and stress-free as possible.
Nick
Stay safe at home
Ross was extremely friendly and helpful in resolving my issues with the care alarm service that I receive from Careline365. He gave me time, support and advice, and I now feel secure with the service provided. Many thanks. I will definitely recommend you to my friends who need care support in their homes.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for such a lovely review! We’re delighted to hear that Ross provided the time, care and support you needed to resolve your concerns. Knowing that you now feel secure and confident with your Careline365 service is exactly what we hope to achieve. We’ll be sure to pass your kind words on to Ross, who will be thrilled to hear your feedback. Thank you for your recommendation and for trusting us to help you stay safe and independent at home!
Nick
Very helpful
I was put through quickly and the person I spoke to was very helpful and knew exactly what I wanted to be done.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that you were connected quickly and that our team member understood exactly what you needed. Providing prompt, friendly and efficient support is always our priority at Careline365. Thank you for taking the time to share your experience!
Nick
Thank you for your help
It was just a small thing ... change contact details for a few weeks but Ami was really helpful and got it done. Best of all ... no sitting in a long phone queue! Thank you ... always a reliable team.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely review! We’re so pleased Ami was able to update your contact details quickly and make the process hassle-free. We know how valuable your time is, so it’s great to hear you could get everything sorted without a long wait. We’ll be sure to pass your kind words on to Ami. Thank you for your continued trust in Careline365 — we’re always happy to help!
Nick
Connor was extremely helpful
Connor was extremely helpful, polite and understanding. Would highly recommend.
17 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your wonderful review! We’re delighted to hear that Connor was so helpful, polite and understanding. Providing friendly, compassionate support is what we strive for at Careline365, so it’s lovely to know Connor made such a positive impression. We’ll be sure to pass your kind words on to him. Thank you for your recommendation and for choosing Careline365!
Nick
Easy to speak to someone
Easy to speak to someone. Very helpful and knowledgeable employee (Bruno). Rapid delivery.
16 octobre 2026
Réponse de Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that you found us easy to contact and that Bruno was able to provide such helpful and knowledgeable support. It's also great to know that your order was delivered quickly.
We'll be sure to pass your kind comments on to Bruno, who will be pleased to hear about your experience.
Kind regards,
The Careline365 Team
i got the information and help I needed.
i got the information and help I needed.
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for your review.
We're pleased to hear that you received the information and help you needed. Providing clear, helpful support is always our goal, and it's great to know we were able to assist you.
Thank you for choosing Careline365, and please don't hesitate to get in touch if there's anything else we can help with.
Kind regards,
The Careline365 Team
Great service on a sunday morning from…
Great service on a sunday morning from Helena
i needed to order another pendant for Mum . (Old one lost)
Helena explained the cost to replace and details of refund if the old one was found. very clear and consice and explained about delivery
18 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helena was able to help you arrange a replacement pendant for your mum and clearly explain the costs, refund process, and delivery details. Providing clear and helpful information is something we strive for, so it's great to know Helena delivered such excellent service.
We really appreciate your feedback and will make sure your kind words are shared with Helena.
Kind regards,
The Careline365 Team
Réponse de Careline365
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you received great customer service and found our team helpful. Providing friendly, supportive assistance is at the heart of what we do, so it's wonderful to know you had a positive experience.
We really appreciate your kind feedback and thank you for choosing us.
Kind regards,
The Customer Relations Team
Excellent customer service.
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent customer service. Providing a positive and supportive experience for our customers is always our goal, so it's wonderful to know we've met your expectations.
Thank you for your kind feedback and for choosing us.
Kind regards,
The Customer Relations Team
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