I was having difficulties filling in my customer profile for Careline 365. A computer link would not work. I phoned for help/advice and Kristopher who answered my call offered to help by completing it... Voir plus
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Lisez les avis des autres
Had a bit of a shock today as our care alarm was not functioning, rang your Customer Care Centre and spoke to Abhi who was very helpful in running us through some procedures to get it up and running... Voir plus
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Ross was extremely friendly and helpful in resolving my issues with the care alarm service that I receive from Careline365. He gave me time, support and advice, and I now feel secure with the service... Voir plus
L'entreprise a répondu
I needed help with a problem printing a return label, and when to expect the new box. The customer care operator Bella, was very helpful. Call was answered quickly, and full explanation was given as t... Voir plus
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À propos de l'entreprise
- Service d'aide médicale d'urgence
- aussi dans
- Aide à domicile
- Magasin d'équipement de sécurité
- Service de soins à domicile
Écrit par l'entreprise
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Écrit par l'entreprise
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Coordonnées de contact
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Royaume-Uni
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,6
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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The lady who helped us was very helpful…
The lady who helped us was very helpful and knowledgeable. She explained everything we needed to know and didn't rush through it all. Her name was Carrie
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear that Carrie was helpful, knowledgeable, and took the time to explain everything clearly without rushing. We believe it’s important that our customers feel informed, comfortable, and supported every step of the way.
We’ll be sure to pass your kind words on to Carrie, who will be delighted to know she made such a positive impression. Thank you for taking the time to share your experience!
Nick
I Spoke to Thomas Who Was Very Helpful…
I Spoke to Thomas Who Was Very Helpful And Polite, he sorted out what I needed and explained everything I need to no.
Thanks for your help
15 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you so much for your lovely review! We’re delighted to hear that Thomas was helpful, polite, and took the time to explain everything clearly. Providing excellent customer service and making sure our customers feel supported is very important to us.
We’ll be sure to pass your kind words on to Thomas. Thank you for taking the time to share your experience!
Nick
My father decided to cancel
My father decided to cancel his careline contract after in June this year. Recently received a letter from tgem stating that he owed £400. I contacted them and spike to a very unhelpful man who explained that because the cancellation in June was not in line with tgere terms and conditions it wasn't actually cancelled thereby incurring a further payment to become due. We had not been informed at the time there was any problem with the cancellation. I again asked that the contract be cancelled but he refused until the outstanding amount was paid. My father is 90yrs old and suffering heart failure. This is the last thing he needs to worry about. I wrote to them offering to pay £200 but failed to see why we should pay anymore after the date of the first cancellation request. They have not responded. Avoid this company.
13 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for bringing this to our attention. We’re genuinely sorry to hear about the frustration and distress this situation has caused, particularly given your father’s age and health. We understand how worrying it must be to receive an unexpected bill and feel that your concerns haven’t been properly addressed.
We’re concerned to hear that you were left feeling unsupported when you contacted us, and that you haven’t received a response to your subsequent letter. This is certainly not the experience we want for our customers or their families.
We would welcome the opportunity to review what happened with your father’s cancellation request, the charges applied, and the communication you received at the time. We’d also like to look into why you haven’t received a response to your letter.
Trustpilot has requested more details so we can locate your account, so we can investigate this matter fully and work towards a fair resolution. We appreciate you taking the time to share your experience and are sorry that we’ve fallen short of your expectations.
Nick
Carrie from Careline
Carrie from Careline was able to advise my situation with my father in law. Carrie was so knowledgeable and assisted in the choice that would work best for us.
Thank you so much Carrie.
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that Carrie was able to provide knowledgeable advice and help you find the best solution for your father-in-law’s needs. We understand how important it is to feel confident when making these decisions, and we’re so pleased Carrie made the process easier for you.
We’ll be sure to pass your kind words on to Carrie. Thank you for choosing Careline and for taking the time to share your experience!
Nick
Fahad was great
Fahad was great! Really personable and dealt with my questions in a friendly and professional manner so I was well informed. Thank you!
15 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your fantastic feedback! We’re delighted to hear that Fahad provided such friendly and professional service. It’s great to know he took the time to answer your questions and ensure you felt well informed and confident. We’ll be sure to pass your kind words on to Fahad, who will be pleased to know he made such a positive impression. Thank you for choosing Careline!
Nick
Lovely people
Sue was really helpful and kind on the phone, it was a simple request I needed to update, but she was patient and polite with me. I cannot rate the customer service here highly enough after the past few days, Care365 you should be really proud of your teams on the phones, they are amazing.
15 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you so much for such a lovely review! We’re delighted to hear that Sue was so helpful, kind, and patient while assisting you with your request. We believe that every interaction matters, and it’s wonderful to know that our team has made such a positive difference, especially over the past few days.
Your kind words mean a great deal to us, and we’ll be sure to share your feedback with Sue and the wider Care365 team. Thank you for recognising their hard work and for taking the time to share your experience!
Nick
I had a problem with my charger and…
I had a problem with my charger and cable. Called on Monday and received new items on Tuesday. Excellent service. Thank you.
12 octobre 2026
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted we could get your replacement charger and cable to you so quickly. Providing prompt, hassle-free support is what we aim for, and it’s great to hear you were happy with the service. Thanks for choosing Careline365!
Nick
Highly recommend Careline 365
Helped on the phone today but Hannah, who was extremely helpful, but in general I find Careline to be an amazing service, we use them for my elderly aunt that’s housebound. I can’t fault them and highly recommend them
15 octobre 2026
Avis spontané
Réponse de Careline365
Thank you so much for your wonderful review and recommendation! We’re delighted to hear that Hannah was so helpful when you called, and it’s lovely to know you’ve had such a positive experience with Careline365 overall. We understand how important it is to have that extra peace of mind when caring for a loved one, especially when they’re housebound. We’ll be sure to pass your kind words on to Hannah. Thank you for trusting us to help care for your aunt!
Nick
I cannot recommend Careline365 highly…
I cannot recommend Careline365 highly enough. The service was an absolute lifeline for my mum during the time she was still living independently at home, before eventually moving into residential care.
As Mum became increasingly frail, with reduced mobility and a growing risk of falls, her safety was a constant worry for us as a family. Careline365 provided that all-important reassurance that help was available at the touch of a button, 24 hours a day.
Knowing that Mum had access to support whenever she needed it made an enormous difference, not only to her confidence and sense of security, but also to our peace of mind. It helped her maintain her independence and dignity in her own home for as long as possible, which was incredibly important to her and to us.
When you have an elderly parent living alone, the worry can be overwhelming. Having a service like Careline365 in place takes away some of that anxiety and provides a level of reassurance that is difficult to put a price on.
Mum has now moved into residential care as her needs have increased, but looking back, we are extremely grateful that she had Careline365 during those years at home.
I would wholeheartedly recommend Careline365 to anyone with an elderly or vulnerable relative. It is so much more than a personal alarm service – it provides independence, reassurance and, above all, peace of mind for the whole family.
Thank you, Careline365, for the important part you played in helping us keep Mum safe at home for as long as possible.
15 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you so much for sharing such a heartfelt review. It means a great deal to us to know that Careline365 provided reassurance and support for your mum during the years she was living independently at home.
We understand how important it is for families to know that help is always available, and we’re so pleased our service helped your mum maintain her independence, confidence and dignity while giving you and your family greater peace of mind.
We wish your mum all the very best in this next chapter of her life, and we’re truly grateful that you chose Careline365 to be part of her journey. Thank you for your trust and for your thoughtful recommendation.
Nick
My question was handled well
My question was handled well, together with the answer.
15 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that your question was handled well and that you received the answer you needed. Providing clear, helpful support is always our priority. Thank you for choosing Careline365!
Nick
Thomas was very helpful and quickly…
Thomas was very helpful and quickly resolved my query
15 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Thomas was so helpful and resolved your query quickly. We’ll be sure to pass your kind words on to him. Providing prompt and friendly support is what we strive for, and it’s great to know you had a positive experience.
Nick
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that Carrie made the set-up process so easy and straightforward. We’ll be sure to pass on your kind words to her — she’ll be thrilled to know she made such a positive difference. Thanks again for sharing your experience!
Nick
very helpful
13 octobre 2026
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re so pleased to hear you found our service helpful. We really appreciate you taking the time to share your experience and are always happy to help!
Nick
Molly was great and understood my needs…
Molly was great and understood my needs and helped me get things sorted out.
Thank you!
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that Molly took the time to understand your needs and help get everything sorted. We’ll be sure to pass on your kind words to her. Thanks again for your feedback and for choosing us!
Nick
A HUGE shout-out to Conner at…
A HUGE shout-out to Conner at Careline365! ⭐⭐⭐⭐⭐
I just had the pleasure of speaking with Conner, and honestly, he deserves a massive pat on the back for the way he handled my call.
I had around 30 questions on behalf of my elderly neighbour, so I certainly kept him busy! 😂 I know I can run at 100 miles an hour, ask a million questions and probably not be the easiest person to keep up with, but Conner was absolutely brilliant from start to finish.
He was patient, genuinely compassionate and never made me feel like I was asking too much. If he didn't know the answer, he didn't guess or fob me off. He put me on hold, spoke to his manager and came back to me with the information I needed.
That might sound like a small thing, but it really isn't. When you're trying to get the right information for an elderly neighbour, you want someone who genuinely cares, takes the time to help and understands why your questions matter.
As a Sales Leader, I would LOVE to have someone like Conner on my team. You can teach people processes, systems and products, but that natural ability to connect with people, show compassion and deliver a genuinely great customer experience is something special.
Conner, if your manager reads this, please know what a credit you are to Careline365. You made what could have been a complicated call feel easy, and you left me feeling reassured and genuinely impressed.
So often, we are quick to complain when something goes wrong, but we don't always take the time to recognise people who go above and beyond.
Today, that's exactly what I want to do.
Thank you, Conner. You were an absolute star, and Careline365 is lucky to have you! 🌟
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Wow, what an incredible review! Thank you so much for taking the time to share such thoughtful feedback about Conner. It’s wonderful to hear how patient, compassionate and thorough he was in helping you find the right answers for your elderly neighbour.
At Careline365, we know how important it is to feel listened to and reassured, especially when it comes to the safety and wellbeing of a loved one or neighbour. Conner will be absolutely delighted to know he made such a positive impression, and we’ll be sure to share your fantastic feedback with him and the team.
Your kind words about the qualities that make a great customer experience really mean a lot to us. Thank you for recognising Conner’s efforts and for choosing to celebrate the people who make a difference.
Nick
Your Adviser Molly was extremely…
Your Adviser Molly was extremely courteous, helpful, and answered my query in an efficient and constructive manner, so I no longer needed to worry! I award her 10/10!
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your wonderful feedback! We’re delighted to hear that Molly was so courteous, helpful and efficient in resolving your query. Providing reassurance and peace of mind is so important to us, so it’s lovely to know she was able to put your mind at ease. We’ll be sure to pass your fantastic 10/10 rating on to Molly — she’ll be thrilled!
Nick
Réponse de Careline365
Good Morning,
Thank you for your great feedback! We’re pleased to hear your query was handled quickly and efficiently. We always aim to make things as straightforward as possible, so it’s lovely to know we hit the mark. Thanks for choosing Careline365!
Nick
Wonderful customer service!
The lady I spoke to was incredibly professional and sorted my issue within a minute or two...
Highly recommend this company...
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your wonderful review! We’re delighted to hear that our team member provided such professional and efficient service, resolving your issue so quickly. Making things easy and stress-free for our customers is always our priority. We really appreciate your recommendation and your kind words about Careline365!
Nick
Very helpful conversation which…
Very helpful conversation which resulted in my request being dealt with
Both professionally and effectively
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely feedback! We’re pleased to hear that your conversation was helpful and that your request was handled professionally and efficiently. Providing a friendly, effective service and making things as straightforward as possible is what we strive for. Thank you for choosing Careline365!
Nick
Andy was very helpful
Andy was very helpful, knowledgeable and gave a good service and information to help me upgrade my dads careline
14 octobre 2026
Avis spontané
Réponse de Careline365
Good Morning,
Thank you for your lovely review! We’re delighted to hear that Andy was helpful, knowledgeable and provided you with all the information you needed to upgrade your dad’s Careline. We understand how important it is to feel confident when making decisions about a loved one’s safety, and it’s great to know Andy made the process easier for you. We’ll be sure to pass on your kind words to him!
Nick
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