I was having difficulties filling in my customer profile for Careline 365. A computer link would not work. I phoned for help/advice and Kristopher who answered my call offered to help by completing it... Voir plus
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Lisez les avis des autres
Had a bit of a shock today as our care alarm was not functioning, rang your Customer Care Centre and spoke to Abhi who was very helpful in running us through some procedures to get it up and running... Voir plus
L'entreprise a répondu
Ross was extremely friendly and helpful in resolving my issues with the care alarm service that I receive from Careline365. He gave me time, support and advice, and I now feel secure with the service... Voir plus
L'entreprise a répondu
I needed help with a problem printing a return label, and when to expect the new box. The customer care operator Bella, was very helpful. Call was answered quickly, and full explanation was given as t... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Service d'aide médicale d'urgence
- aussi dans
- Aide à domicile
- Magasin d'équipement de sécurité
- Service de soins à domicile
Écrit par l'entreprise
Careline365 supplies personal alarms to vulnerable and elderly individuals across the UK. We understand the challenges that come with ageing. As health concerns grow, everyday tasks can become more difficult—and for some, this may mean reconsidering the possibility of living independently. At Careline365, we believe that doesn’t have to be the case. Our mission is to help as many people as possible enjoy safe, fulfilling later lives. That’s why we’re committed to offering our service at the best possible price, with simplicity at its heart. Technology doesn’t need to be confusing or intimidating—it can be a powerful tool for independence and peace of mind. We’re always looking to improve. If you feel we could have done something differently, we’d love to hear from you. Please reach out to our Customer Relations Team by visiting our Complaints & Feedback page.
Careline365
Écrit par l'entreprise
- HELP WHEN YOU NEED IT
- At Careline365, our mission is to help as many people as possible live safe, independent, and enjoyable later lives. We understand that ageing can bring new challenges—health concerns, reduced mobility, and the need for extra support. But we firmly believe that these changes shouldn’t mean giving up on independence. That’s why we offer personal alarm services designed to be simple, affordable, and reassuring. Technology doesn’t have to be confusing or intimidating—it can be a lifeline, a comfort, and a way to stay connected to help when it’s needed most. We’re always striving to improve. If you feel there’s something we could have done differently, or if you have suggestions on how we can better serve you or your loved ones, we’d love to hear from you. Please visit our Complaints & Feedback page to share your thoughts with our Customer Relations Team.
Ordering with Careline365
Free next day delivery
Ordering an alarm from us couldn’t be easier. Simply select the pricing plan option above that you prefer, then you can add any additional products you require. We work hard to make sure that we are never beaten on price or quality. Please call us for free on 0800 101 3333 to discuss our price guarantee.
Coordonnées de contact
42 Barnard Rd,Bowthorpe Employment Area, NR5 9JB, Norwich, Royaume-Uni
- 0800 101 3333
- info@careline.co.uk
- www.careline.co.uk
Here for you
4,6
Excellent
10 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very helpful advice
Very helpful advice. Sorted my problem very efficiently. My contact was Rinita.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re delighted to hear that Rinita provided helpful advice and resolved your problem so efficiently. We’ll be sure to pass your kind words on to her. Providing friendly, effective support is what we strive for at Careline365, and it’s wonderful to know you had such a positive experience.
Nick
The team were extremely helpful in explaining how this system worked
Bobby was extremely helpful in addressing some of my concerns about how the device worked and if it would be ok for my mum who is hard of hearing and has dementia.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for sharing your experience with us. We understand how important it is to feel confident that the right support is in place for a loved one. We’re delighted that Bobby took the time to listen to your concerns and explain how the system works, helping you feel more informed about whether it would suit your mum’s needs. We’ll be sure to pass your kind words on to Bobby. Thank you for considering Careline365 for your mum’s peace of mind.
Nick
Very prompt service
Very prompt service . Answered my question . Friendly team .
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re so pleased to hear that our team was friendly, prompt and able to answer your question. Providing helpful and reassuring support is always our priority at Careline365, so it’s wonderful to know you had such a positive experience. Thank you for choosing Careline365!
Nick
I needed help with a problem printing a…
I needed help with a problem printing a return label, and when to expect the new box. The customer care operator Bella, was very helpful. Call was answered quickly, and full explanation was given as to what to do about my problem, and when to expect the box.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for taking the time to share your experience! We’re delighted to hear that Bella was able to help with your return label and provide clear information about when to expect your new box. It’s great to know your call was answered promptly and everything was explained so clearly. We’ll be sure to pass your lovely feedback on to Bella! At Careline365, we’re always here to make things as easy and stress-free as possible.
Nick
Stay safe at home
Ross was extremely friendly and helpful in resolving my issues with the care alarm service that I receive from Careline365. He gave me time, support and advice, and I now feel secure with the service provided. Many thanks. I will definitely recommend you to my friends who need care support in their homes.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for such a lovely review! We’re delighted to hear that Ross provided the time, care and support you needed to resolve your concerns. Knowing that you now feel secure and confident with your Careline365 service is exactly what we hope to achieve. We’ll be sure to pass your kind words on to Ross, who will be thrilled to hear your feedback. Thank you for your recommendation and for trusting us to help you stay safe and independent at home!
Nick
Very helpful
I was put through quickly and the person I spoke to was very helpful and knew exactly what I wanted to be done.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely feedback! We’re pleased to hear that you were connected quickly and that our team member understood exactly what you needed. Providing prompt, friendly and efficient support is always our priority at Careline365. Thank you for taking the time to share your experience!
Nick
Thank you for your help
It was just a small thing ... change contact details for a few weeks but Ami was really helpful and got it done. Best of all ... no sitting in a long phone queue! Thank you ... always a reliable team.
19 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your lovely review! We’re so pleased Ami was able to update your contact details quickly and make the process hassle-free. We know how valuable your time is, so it’s great to hear you could get everything sorted without a long wait. We’ll be sure to pass your kind words on to Ami. Thank you for your continued trust in Careline365 — we’re always happy to help!
Nick
Connor was extremely helpful
Connor was extremely helpful, polite and understanding. Would highly recommend.
17 octobre 2026
Avis spontané
Réponse de Careline365
Good Afternoon,
Thank you for your wonderful review! We’re delighted to hear that Connor was so helpful, polite and understanding. Providing friendly, compassionate support is what we strive for at Careline365, so it’s lovely to know Connor made such a positive impression. We’ll be sure to pass your kind words on to him. Thank you for your recommendation and for choosing Careline365!
Nick
Easy to speak to someone
Easy to speak to someone. Very helpful and knowledgeable employee (Bruno). Rapid delivery.
16 octobre 2026
Réponse de Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that you found us easy to contact and that Bruno was able to provide such helpful and knowledgeable support. It's also great to know that your order was delivered quickly.
We'll be sure to pass your kind comments on to Bruno, who will be pleased to hear about your experience.
Kind regards,
The Careline365 Team
i got the information and help I needed.
i got the information and help I needed.
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for your review.
We're pleased to hear that you received the information and help you needed. Providing clear, helpful support is always our goal, and it's great to know we were able to assist you.
Thank you for choosing Careline365, and please don't hesitate to get in touch if there's anything else we can help with.
Kind regards,
The Careline365 Team
Great service on a sunday morning from…
Great service on a sunday morning from Helena
i needed to order another pendant for Mum . (Old one lost)
Helena explained the cost to replace and details of refund if the old one was found. very clear and consice and explained about delivery
18 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Helena was able to help you arrange a replacement pendant for your mum and clearly explain the costs, refund process, and delivery details. Providing clear and helpful information is something we strive for, so it's great to know Helena delivered such excellent service.
We really appreciate your feedback and will make sure your kind words are shared with Helena.
Kind regards,
The Careline365 Team
Réponse de Careline365
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that you received great customer service and found our team helpful. Providing friendly, supportive assistance is at the heart of what we do, so it's wonderful to know you had a positive experience.
We really appreciate your kind feedback and thank you for choosing us.
Kind regards,
The Customer Relations Team
Excellent customer service.
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that you received excellent customer service. Providing a positive and supportive experience for our customers is always our goal, so it's wonderful to know we've met your expectations.
Thank you for your kind feedback and for choosing us.
Kind regards,
The Customer Relations Team
I was having difficulties filling in my Customer Profile
I was having difficulties filling in my customer profile for Careline 365. A computer link would not work. I phoned for help/advice and Kristopher who answered my call offered to help by completing it over the phone. He was most helpful, nothing was too much trouble, it saved me an awful load of hassle. He definitely went the extra mile to support me, for which I am most grateful. Great customer service, rarely seen these days.
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave such a wonderful review.
We're delighted to hear that Kristopher was able to help when you were experiencing difficulties completing your customer profile online. It's great to know that he was able to step in, complete the process with you over the phone, and make things much easier for you.
Providing support that goes the extra mile is exactly what we strive for, so we're especially pleased to hear that Kristopher's patience and willingness to help made such a positive difference. We'll be sure to pass on your kind words and recognition to him.
Thank you again for your lovely feedback and for choosing us.
Kind regards,
The Customer Relations Team
I dealt with Sandy who was excellent…
I dealt with Sandy who was excellent and really helpful - Thank you!
8 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us such a wonderful review.
We're delighted to hear that Sandy provided excellent and helpful service. Delivering friendly, supportive assistance is something we take great pride in, and it's fantastic to know that Sandy made such a positive impression.
We'll be sure to pass on your kind words to Sandy, who will be thrilled to receive your feedback.
Thank you for choosing us.
Kind regards,
The Customer Relations Team
My careline box has died
My careline box has died snd apparently a new one is being sent. The assistant that I spoke to on the phone was most courteous and helpful. Shame this happened at a weekend when I tend to be on my own.
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us a review.
We're sorry to hear that your Careline unit stopped working, particularly over a weekend when you are often on your own. We understand how important it is to feel supported and reassured, and we appreciate how concerning this situation must have been.
We're pleased to hear that the member of our team you spoke with was courteous and helpful, and we hope your replacement unit reaches you promptly and gets everything back up and running as quickly as possible.
Thank you for your understanding and for sharing your experience with us.
Kind regards,
The Customer Relations Team
Wrist pendant problem
Alex helped me to re pair a wrist pendant for my mother and clearly and patiently talked me through the steps I needed to take
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us such a lovely review.
We're delighted to hear that Alex was able to help re-pair your mother's wrist pendant and guide you through the process with clear and patient instructions. We understand how important it is to have equipment working correctly, and we're pleased that Alex could make the experience straightforward and reassuring for you.
We'll be sure to pass your kind words on to Alex, who will be delighted to receive your feedback.
Kind regards,
The Customer Relations Team
Very good customer service from Lewis
16 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us a review.
We're delighted to hear that Lewis provided you with very good customer service. Delivering helpful, professional support is something we take great pride in, and it's wonderful to know that Lewis made a positive impression.
We'll be sure to pass your kind words on to him.
Kind regards,
The Customer Relations Team
I would like to that the Careline team…
I would like to that the Careline team for their response to my wife’s fall emergency. The emergency services were called in good time.
Thank you
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us a review.
We're pleased to hear that our team responded promptly to your wife's fall emergency and that the emergency services were contacted in good time. We understand how worrying these situations can be, and we're glad we could provide support when it was needed most.
Thank you for your kind words and for placing your trust in Careline. We wish your wife all the very best.
Kind regards,
The Customer Relations Team
Up to this moment I have had very…
Up to this moment I have had very limited contact with Careline365 but in the contact I have had they were very helpful and understanding in every way. For this I am most grateful.
17 octobre 2026
Avis spontané
Réponse de Careline365
Thank you for taking the time to leave us such a kind review.
We're delighted to hear that, although you've only had limited contact with us so far, each interaction has been helpful and understanding. Providing compassionate support and excellent service is very important to us, so it's wonderful to know we've made a positive impression.
Thank you for your kind words and for placing your trust in us. We truly appreciate your feedback.
Kind regards,
The Customer Relations Team
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