Age UK Avis 

Terrible company. They start to dictate what you can and can't do in your own home! While at the same time raking in the money. Remember that people are paying your wages! The so called "Carers" don't do their jobs properly anyway. They are lazy and incompetent.

I did but very little empathy and understanding there. It's like talking to a brick wall. All they are bothered about is getting the money. Hardy any senior management are ever in the office. Most of the time the phones are not even manned. Answer phone mainly.

There are few with natural caring and empathy. That is part of someone's personality, and few have those qualities.

Someone really caring would have got back asap if a customer had issues regarding the service. Someone in a senior position. Would have said "Sorry to hear there are issues that are concerning you. I'm here to help, and hopefully get things resolved. Can you tell me what has gone wrong and is bothering you? Rest assured we are here to help"

Instead all you get, assuming there are times you can actually get through on the phone, is someone answering who sounds bored and half asleep, wanting to just get out of the office, telling you they will pass on to a coordinator. You never hear anything else. People just don't care at all. In an organisation like AgeUK caring should be at the forefront. I think it's a very sad reflection of these times.

I have been staying with my mother as has she not been very well.
And have phoned age uk a number of different times over the past week only to be told my local branch in Sutton is not working and to be transferred to the main branch.
This line sounds terrible it tells you waiting time is 60sec even after 5 minutes and after getting though then to be told you will have to ring your local branch..
Not good.

Treated as a hindrance when taking in charity item , no nice greeting and very ungrateful, offered to go to Oxfam next door , reluctantly took item and managed a Thank you on my leaving , I won't be taking anything else into the Sandbach Cheshire charity, I've also emailed to you .

As much use as a chocolate fireguard, no help or advice on the problem I am having with uk national health

Ordered food for home delivery, most of it went in the bin as not edible, invoice issued 6 weeks late.Just to clarify, it was cooked meal deliveries

I received an email from Age UK inviting me to apply for car insurance ( due shortly).
I completed their form on line and received the message that they could not insure me due to my age. I am 76 and have a clean licence with no claims for at least 12 years.

So, Age UK will not insure drivers in their mid 70s! What’s in a name? Seemingly not a lot!

A £5 cheque isn’t a great way to receive winnings. There should be an alternative way which doesn’t involve several miles to my nearest branch or the cost of a postage stamp. My 2 previous emails haven’t had a response.

I Have put a review on here and still haven’t had a answer, I have noticed only certain people have had a answer.

Age UK Crewe, not to be confused with Age UK Cheshire. The shop in Crewe is a “discount store” it takes over the door donations and clothes from other Age UK stores to sell at unbelievable low prices. You can literally buy a complete outfit for under £10!!! A dress £2, shoes £2, jacket/coat £2 and bag £2, leaving you £2 to spend on a piece of jewellery. In this financial recession, there is always a bargain to be find in the shop Bric a brac is sensitively priced and a must for anyone starting out in a new home. If you’re staying in for the evening there is a vast display of books, DVDs and CDs to be had. The staff at the shop are friendly, welcoming and knowledgeable about their stock.

Supposedly the new superstore in Lincoln is a charity shop. When entering the store, all we could see was new goods and large prices. How can people afford these prices, its a charity shop, people usually go there for a few reasons, the first is to help support the charity as a whole to raise funds, Secondly people who cannot afford a lot know they can pick up a bargain. Have Age UK forgotten what the word Charity means. Help the elderly to help people who are struggling and have little money. We was in the store for approx 30 seconds. What a waste, it could be so good.

Absolutely disgusting attitude from the staff when I went in to donate items at Uppingham. I was clearly an inconvenience, their eyes only lighting up at the big ticket item which was freshly priced and heading to the shelf before I’d even finished my donation.

My mother was taken advantage of as the cleaner did not clean . My mother had since died and it was her money down the drain.

The cleaner was pretending to clean by using a broken vacuum.

Age concern is not age concern at all. They are definitely not concerned about the older generation who don’t have emails to provide when trying to get a quote for insurance. Goes to show. They are obviously not thinking about the older generation in full 😡

really hostile and unfriendly phone staff, never assisted me and having been referred to a service locally following surgery, only found out today she works for this charity , she never told me that and the lack of transparency and the fact no help or assistance was given, is clearly down to discrimination. i then self referred and still no help. it caused sgnificant loss to me and distress. they discriminate against who they help and they believe you are not entitled to ask questions and they def. do not like that.

Having read all the poor reviews here, I've decided to use my detective skills to look deeper into the background of the Age UK's charity status. I am a detective constable in Berkshire. My mother-in-law who lives near Reading was not given time to think about her Stairlift purchase of over £5000. The salesman told me that his boss, Carl Lutchavitch tells everyone to sell on the day and push for sales. You'll hear more from me and the authorities soon. I will not disclose her name and address, so please don't ask me to.

I took in some rather good stuff today to age UK in Hove they just stood around and couldn’t be bothered to offer to Help, when Id finished. I didn’t even get a thank you…That will definitely be the last stuff I ever give to AgeUK.
I understand the CEO of this charity gets £110,000 a year wages.

Unfortunately not the best. Ive offered my services to the local branches all free of charge. Basically they couldn't even be bothered to answer.

I've deleted the email because it basically said complain,the email I originally sent was to the local chief executive but he/she couldn't be bothered. So what's the chance of me getting a response to a complaint. Well nothing I suspect. So basically why waste my time.

I'm seeing a lot of 1* here, not looking good.
What did I see online about fraud?? Or is that incorrect?
Before I have a rant about what was wrong, I will say, I loved going to age uk in Wanstead, the people, the food, the activities, a Ray of sunshine, but didn't last long... Also the wild flowers everywhere lofting peoples spirits.
But Epping forest has none of this. Geraniums & Begonias in rows!!
Or anywhere like Allan Burgess house.
Lou knew I wasn't in the area, when I enquired, but said, that it was fine.

I do hope I get some sort of apology, as it's upset me & others greatly.
But there's always a reason for these things to happen.
I deal with an x husband married 30 yrs, divorced 20 & still friends & family.
He had 2 strokes in 2017 & Iv cared for him along with carers & he's been in a care home for a yr, but needing to move him.
Paying £1½ - £2k a WEEK!
For bullying side stepping terse managers.
Also all in our 4 flats are on the Spectrum.
3 tenants & I'm a leaseholder.
Efdc are making up loop de loop!

I don't need more stress

Too good to be true!
Hi Karen, I'll ring age uk next wk & tried (impossible!) to speak to Lou's manager.
Who was quite rude & spoke over me!
A manager's trait, it seems!

As I'm out of the area, that was all she wanted to know. They hav none of my details, altho I asked.

But apparently Lou said, she has given me a form many times!!!???

Not once has anyone asked!
Iv said myself where I'm from & was told that was ok!
Why, becos the nos look better, I think!

Anyhow I spent 15 mins while you played chess, filling in the last questionnaire about transport etc & my details were all there for anyone to see.

So that's an important bit of evidence!

Cont. The manager has obviously not seen it, or she would've told Lou not to take peple out of the area!

This isn't the end of this fiasco.
I'm just letting uno in case there are fireworks one dy soon!

The whole things due to Lous out of control conditions, many of us on Spectrum too.
But it seems too much for Lou at times & she becomes aggressive & defensive & cannot handle situations which crop up.
Like 2 peple trying to speak to here or sorting a problem out, such as when people were talking & others couldn't concentrate on the chess.

Instead of civilly asking either chess players or talkers to move to an empty room, she declared the lady on the phone (you could hear the other person on fone too, it was loud) she declared, it was her friend & she was allowed to be there!
Hmm not how I would've dealt with it.
Lou is very short tempered at times & has told me her complete medical history,when in a relaxed mood on first meeting her!
I'm unable to scroll here, so cannot edit what I had onmy clipboard

I'm finding the same with managers at the care home, same insecurities & aggressive bullying behaviour.
Usual bog standard unhelpful reply fro. Age UK.

I hav no need to email, Iv written most of the details here & attempted to speak to a side stepping manager, who just spoke over me & not interested in improving a bad situation & to avoid it repeatedly happening.
We can all pass the buck!! ☯️

Advice given was wrong. They told me I couldn't claim AA because the illness only started 5 months ago, ignored the fact that care had been required for longer than that.
I found out afterwards from several other sources that the advice given was wrong.