Airblue Avis 

Pathetic airline. Flight was delayed and we arrived 3 hours before the departure time but still when checking in, they refused us saying the Mr so called Captain now suggests sacrificing some passengers on the flight because the plane can not carry the burden of all they have sold tickets for. Pathetic explanation by a pathetic airline. Never trust them with your plans.

Extremely bad airlines with no customer support. They cancel the flight at end and then when you ask for refund they say visit our office physically and If you do not, they say 30 days passed on a flight cancelled by them and we won’t issue a refund even now. The worst con airlines I have been seen

my flight from Skardu to Lahore on May 8 2026, was canceled at very short notice, about 12 hours before departure.
It couldn't have been due to the weather, because the weather was great and other flights were operating.
I asked the Airblue employee at Skardu airport to rebook my ticket, but he said I had to take care of it myself.
The next flight wasn't until the following day.
When I asked who would cover the extra costs for the additional hotel stay
and the extra transfer from the hotel to the airport, the answer was no, Airblue wouldn't.
So I had to take an alternative flight to Islamabad on the same day, as that was the more convenient option.
And who would cover the extra cost of the taxi from Islamabad to Lahore? Certainly not Airblue, they said.
It's outrageous what Airblue is getting away with. First, they cancel the flight at short notice without explanation,
then the customer has to arrange the rebooking themselves,
and the biggest outrage of all is that Airblue refuses to contribute to any of the additional costs of the canceled
flight, leaving the customer to bear the entire burden.
Never again Airblue, and I will advise everyone I know against flying with Airblue.

Airblue airline is very bad and unprofessional I can’t tell guys please do not travel if you value your time

Avoid Booking Airblue.

Very bad experience. Passenger had a confirmed ticket from Lahore to Karachi but was denied boarding at the airport due to “operational reasons” after waiting nearly 2 hours.

Because of Airblue’s mismanagement, an expensive emergency ticket from another airline had to be purchased to avoid missing an international flight.

Airblue later confirmed the passenger was denied boarding and eligible for a full refund, but the refund process is still being delayed.

Very stressful and unprofessional service.

Very poor airline
Flight PA-478 from Lahore to Dammam was delayed for 6 hours without any reason.

I am writing this review based on my personal experience with Airblue, and I stand by every word of it.
I recently traveled from Lahore to Baku on flight PA468, scheduled to depart at 10:15 a.m. The flight departed at least 40 minutes late without any proper explanation or communication from the airline staff ( By the way this was their inaugural flight). Unfortunately, this was only the beginning of the inconvenience.
On the return journey from Baku to Lahore (flight PA469), scheduled for 2:30 p.m., the situation was even worse. The flight was delayed for over an hour, and there was no official representative available to explain the reason for the delay. Passengers were left waiting without updates, clarity, or any sense of accountability.
There was no compensation offered, no apology, and no effort to manage the situation professionally. This gives the impression that delays without explanation or compensation are a routine occurrence for this airline.
For travelers who value punctuality, professionalism, and clear communication, I would strongly advise reconsidering before booking with Airblue. Time is important, and consistent delays without accountability reflect poorly on any airline.
This complaint is genuine and can be verified. I am providing my personal details to ensure that this review is not dismissed as false or fabricated.
Complainant: Bilal Ali

Pathetic Airline... they cancelled the flight and email me that if you want a refund then these are cancellation charges. What they think, we are stupid.
I will escalate this to the top.

I booked a flight with Airblue for approximately PKR 78,000. Later, due to unavoidable reasons, I had to cancel the ticket. I was charged around PKR 34,000 as cancellation fees, which seemed excessively high.
Additionally, the seat selection charges were not refunded at all. The refund process also took a very long time, which added to the inconvenience.
Overall, this was a disappointing experience due to high deductions, lack of flexibility, and delayed refund. I hope Airblue improves its refund policies and customer service.

Allah na kara ka kabi dubara wasta parra Allah hedayat.Tbh lakan bhot he ghatya batamazz & poor service ha staff u samjta ha same jasa Pakistan k thana ma police officer khod ko samjta ha apna staff ko thora sa samjwo taka log apna mulk ka service use karna start kara apna staf sa bola kam az kam Pakistan janna wala logo k lahaz karo
Pa217 very poor service Thanks

We had terrible experience of Airblue Abu Dhabi to Islamabad on 13th April,2026.
Both Airblue duty managers having terrible attitude and dealt with family absolutely unprofessionally. It was requested family is having health issues but managers didn't care and kept them standing and dealt with rude behaviour regarding access luggage.
Even it was registered complain to Airblue head office but did not get any honest response and they stopped replying email.

WORST EVER SERVICES, CUSTOMER SERVICE, AND ALL. NEVER RECCOMENDED TO ANY ONE.

Today I went to the Airblue office in Dubai, which is located in Deira, to reschedule my flight. The girl sitting at the reception was so rude—I never expected such behavior. I don’t understand why we Pakistanis treat our own people this way. When we meet people of other nationalities, it feels good—they treat us with so much kindness. But today I felt really hurt.

Please teach your staff how to talk to customers and how they should behave. If we are traveling with your airline, we are paying for it, and in return, we deserve respect—not to be looked down upon

There should be 0 star as well….

Pathetic - canceled our long booked flight - then took the new booking in expensive money from new customers and postponed the old bookings - pathetic way to make money… we are not able to travel on EiD…

I have been a regular customer of Airblue for the past 3.5 years, which is why this experience is particularly disappointing.

I booked my ticket in advance at a lower fare, as many travelers do. However, following the recent regional situation, my flight was suddenly cancelled.

At the same time, I can still see flights operating on the same dates I originally booked, now at significantly higher prices. This raises serious concerns about fairness and transparency in how bookings are being handled.

Additionally, I attempted to process a refund through both the website and mobile application, but the system repeatedly failed with errors. This made the situation even more frustrating, as there was no alternative support provided.

As a long-time customer, I expected better communication, reliability, and customer care. Unfortunately, this experience has reduced my trust in Airblue, and I will be reconsidering my future travel choices.

Very bad policy
No flights no secdule
Not recommended
Flight cancelled every day
Please avoid airbule if you want to spend your vacation with your family

I will exchange the ticket but my ticket is can’t exchange I will pay 2 times so plz refund my amount…now m exchange my ticket from airblue office on a cash so plz refund my amounts

Have been travelling for 15 years. air blue portal in Dubai airport has the most unethical and rude staff i have ever seen. not recommended because of their poor speech and idiocy.

Such a worst experience with airblue, my flight was on morning of 1st march, at 5:10am. But it got cancelled because of air space closure. Since that day i am visiting airblue ofc every second day to rebook my ticket. It got rebooked first time. But it was cancelled again. When i went second time to rebook the ticket on 4th march the lady there told me that they are no rebooking any more, clearly she was lying because i went again on 5th march which was yesterday and they told me that all of their seats are fully booked so they can't rebook. How come it's fully booked when you are not rebooking. Also when i checked online on their website, there were seats available for the same day for which i was asking for them to rebook my ticket and that ticket they are selling forore then 3000 Aed. My ticket was cancelled on the very first day after airspace closure and still i am in UAE. Inspite of giving priority to the people whom flights were booked earlier, they are selling their tickets on higher prices and telling existing customers that seats are full. Just learn something from Emirates and flydubai or any other UAE flight, they are giving priority to the the people whose flights were booked earlier. If my flight was of Emirates or air arabia or flydubai. I would have been in Pakistan by now. Your airline has made my vacation worst

Review of Airblue – Dubai to Islamabad – 08/02/2026

I am writing this review based on my personal experience flying with Airblue from Dubai to Islamabad on 08/02/2026.

After receiving my boarding pass, I proceeded to the security queue to scan my handbag. At that point, a manager approached me and asked to see my return ticket. I explained that I was returning with a different airline (Emirates) and that my son had the return ticket details, as the ticket was a gift.

The manager took my passport and informed me that I would not be allowed to travel without a return ticket. I tried to explain the situation and asked him to speak with my son, but he refused. I also suggested that he contact Emirates Airline directly to verify my booking, but he declined.

He stated, “French passport with visa and no return ticket — I will not let you fly.”

I became extremely distressed and called my son, who immediately contacted Emirates. Within five minutes, Emirates emailed my return ticket confirmation. I showed this to the manager. He then said that the reason he had recalled me was that he needed three passenger seats, which was confusing and inconsistent with his previous explanation.

No apology was offered. He later approached me again, but by then I was already in tears and felt deeply embarrassed by the way I was treated in front of his colleagues, who were observing the situation as if I had done something wrong.

On board, I was seated in 36F. A passenger seated at 37A (wearing beige shalwar) was consuming alcohol and smoking on the plane. After several warnings and checking of his boarding pass and passport, he was eventually moved to the front of the aircraft at approximately 19:28.

The lavatory was not clean and had a strong unpleasant smell.

I was also concerned about the lack of strict action regarding the passenger in seat 37A, given the seriousness of smoking onboard.

Overall, my experience was extremely stressful. The manager’s behavior was unprofessional, dismissive, and lacking in basic courtesy. I felt unheard and disrespected.

Based on this experience, I do not recommend Airblue. While the ticket price may be lower, professionalism, safety standards, and respectful customer treatment are far more important.