Airblue Avis 

Worse airline nothing good in this airline never ever travel in this airline again

Such a corrupted airline
I booked a travel and paid through app. They took money from my account and cancelled reservation. No response to emails and called and they system problem and money will be refunded in a month and if I want to book then I need to pay again.
Previously last year I had to call several time to get refund after 3 months.

I booked return ticket from dxb to multan, guess what flight from dubai got delayes 6 hours not because of weather but because of less passengers on board and on the way back flight was again delayed 3 hours, on my way to airport i got the email of delaying, so i was relaxed and was just 10 mins late from their check in time and guess what i had to pay for next day flight. Thanks a lot air blue no wonder why you sucks, my last travel with air blue, i would love to pay 200 aed extra for fly dubai or emirates instead of you people.

I missed my flight Airblue due to staff un-prfessionalizm. very slow don't know how to manage the work. since i was using more than 15 years never experience before. but now looks they are pre planned to make issue and delay so people cannot travel and they booked again with them.

I came from Los Angeles to attend the wedding in Lahore. I landed in karachi to do some business and my flight was on 19th December at night (8:15 pm) and wedding was on 20th December at 1:00 pm. Air Blue cancelled the flight and gave no option to us.. So we missed the wedding in Lahore. They gave us another flight on 21st December at 1:15 pm .. we were on our way to airport, they informed us again, your flight delayed for 10:15 pm, later changed to 11:15 pm and telling us, this might cancelled again
We missed wedding, now we are missing Walima. Came all the way down from U.S.A to go thru with this crap ... Very Unprofessional
Never ever rely on Air Blue

Airblue is the worst airline I have ever traveled with. I strongly advise against booking Airblue flights, especially through the MakeMyTrip website.
During one international trip, my flight was delayed by 6 hours, and I did not receive any notification, no email, no call, and no message from either Airblue or MakeMyTrip regarding the delay or rescheduling.
On my return journey to Dubai , the situation was even worse. After completing immigration, we were forced to wait at the airport for 24 hours due to a delay. There was no clear information provided about the new departure time. The staff only kept saying, “Stay here, we will update you,” but no proper updates were given.
The food quality was terrible. After a 6-hour delay, they served the same food, which had a bad smell and was clearly not fresh.
The cabin crew and ground staff were unprofessional and poorly trained. When passengers asked questions or requested assistance, the crew responded rudely and aggressively, almost as if they were arguing.
This has been my worst travel experience in 10 years. I will never travel with Airblue again and do not recommend it to anyone.

I recently booked an Airblue ticket in an emergency, and the ticket showed “waiting list.” I reached the jeddah airport and ended up waiting 14 hours for confirmation, assuming there would be a fair merit-based process for passengers on the waiting list.

When I asked the airport counter staff about the procedure, I was told to wait until checked-in passengers were cleared. Later, when more than 70% of the queue had been processed, I was informed that two people were ahead of me and one was behind me in the waiting list. I was asked to wait another half hour.

During this time, I spoke with other waiting passengers and discovered that most of them had booked their tickets after me, yet were still being considered. The staff insisted that I should have been standing directly in front of the counter from the beginning in order to be “noticed,” which makes no sense since the airline already had my booking and payment in the system.

Eventually, I was told there were two seats available but they would be given to the people “ahead of me,” even though one of those passengers came to the counter after me. In the end, I had to book another ticket, and Airblue kept my payment until I requested a refund.

My Questions to Airblue:

Why should a paying passenger have to stand in front of the counter for hours just to be noticed? If my booking is in the system, the airline should inform me automatically about seat availability.

If the flight was full, why was my money taken and held? For anyone traveling on a limited budget, this is an unfair and stressful experience.

Why was a seat given to someone who approached the counter after me, even though I booked earlier and waited much longer?

This experience was extremely disappointing and felt unfair. I hope Airblue improves its waiting list transparency, refund policies, and staff communication so other passengers do not go through the same situation.

My father a diabetic patient was accidentally injured and he had to travel for further treatment as he was more comfortable back home than here. We arrived at hospital 2 hours before the flight takeoff. After a long wait of 15 mins in the queue this specific supervisor who's name I don't remember tells me upon request of wheelchair that the person has to be infront of our eyes how do I know if you are telling the truth. Upon further request he asked me to approach airport wheel chair service. After bringing him to the counter imagine the bomb they dropped the boarding is closed. Amazing service and the supervisor no where to be found. The made me go from one person to another pleading them to somehow help me out. No matter what they didn't change the decision and cherry on top they are asking us to show proof on injury if he requires wheel chair and then get doctors statement that he's fit to travel alone. In that excruciating moment they were asking stupid details. I had to pay the fine, extra ticket difference fare. But I appreciate one sensible person named Sohail who apologized and assisted us on next day. Yet I am disappointed with the other supervisor present on 21st of November 2025 on Dubai international Airport terminal 1 with flight take off at 5.15pm. I believe people in the front line are supposed to help, assist, guide and behave respectfully instead of making the situation worse. I just request air blue management to rereview your front liners as they are your face infront of your customers who put their trust in you and choose to fly with the airline.

I am going to Lahore from Dubai on Airblue.It is ok,the food is rice and dal and for the kids it is chicken lollipops it is good for small flights like mine on the winter holidays

They are very irresponsible people. They don't care about anyone. They are rude people. It's a very bad flight. They never tell you the correct time. They humiliate the passengers a lot. Sometimes at the airport and sometimes while sitting on the plane. They changed flight timing so many times In a day and also they didn't inform
They don't care about passengers emergency passengers health care
They sit them in plane and then inform flight again late
There's so many passengers which have many health issues
If a passenger diabetes so how they can wait to much time for food 1st they wait airport from 4 to 9 because of flight cancellation then they start boarding at 9 all passengers sit and then thay told now flight again late for 3 hours.
Seriously??????
How they can wait so long for there meal even they are not well physically

I’m currently at Islamabad International Airport, and there are too many passengers waiting at the boarding pass counter. Unfortunately, there are not enough staff members to handle the crowd efficiently. Many people are facing difficulties and long waiting times.

I kindly request Airblue management to ensure there are enough staff members at the boarding counters in the future, so passengers don’t have to face such inconvenience again. Thank you.

Air blue is one of the worst worst airline

Never ever recommend

On 24th Sep , I had to travel to Karachi from Lahore, twice their flight was cancelled, I had to buy a new ticket almost three times the original price.
Next day return flight again cancelled , no one picked up their helpline eventually had to go to their office to have it moved. Pathetic, Pathetic experience, do not travel with them. The staff at the Karachi airport is the worst for AirBlue.

I booked a flight with Airblue for 11 September, flight scheduled at 7:45 AM, from Islamabad (or origin) to Karachi, to reach the South Karachi Court for a hiring process. I chose this flight because of its timing.

However:
1. The flight’s time was changed without any notification (by phone, SMS, or email). This severely disrupted my plans.
2. When I tried to change the ticket due to job requirement, Airblue imposed costs / restrictions.
3. On another day, my flight was delayed by one hour, again without reasonable notice or explanation.
4. Because of these issues, I have lost time, money, perhaps opportunity — because I could not attend my hiring process on time.

I believe this is unacceptable. As a paying customer, I expect:
• Timely and clear communication of any schedule change, before the flight;
• Possible compensation or refund option when changes are made by the airline without notice;
• Respect for customers who depend on flights for important appointments;
• Better customer service in handling ticket changes (especially for urgent, work-related reasons).

I request a full explanation, an assurance this won’t happen again, and compensation for the losses (monetary / time) I incurred because of these haphazard changes.

If no satisfactory resolution is given, I will consider elevating this complaint to the Civil Aviation Authority of Pakistan & sharing this experience on all available public platforms.
Muhammad usman
PA 201
11 september

Absolutely worst experience. You can never travel on your schedule no matter whenever you book the ticket, you will have to travel with AirBlue schedule. I repeat never, forget your business, forget your urgencies, you travel with AirBlue schedule.

All airlines provide hand luggage allowance for infants, but Airblue does not allow any infant luggage, which is very disappointing. The behavior of Airblue staff at Dubai boarding was also very bad. Why does Airblue not allow infant luggage? Babies need food, clothes, and other essentials. We already pay for the ticket fare and baggage fare, which is acceptable, but not allowing infant luggage is very unfair. Dear Airblue team, please review the baggage policies of other airlines and include this service in your policy as well. It is really a shame about your current service.

Flights cancelled then delayed 10 hours. Avoid

Worst airline i ever travelled with, i travelled from dubai to lahore and they left all of our luggage in dubai of arround 30 people. And it’s been 3 days and no one is there to update us no one is attending our call. I suggest you not to fly with airblue. You might think that you will save 10-15k rupees but in reality you will loose more. So don’t ever fly with airblue

Airhostess needs to be trained very well interms of welcoming the passengers
Food was not enough at all
Lahore Airport services very not organized at all.

Absolutely Pathetic Experience with Airblue – Never Again!

I had one of the worst travel experiences of my life with Airblue – and I wouldn’t recommend this airline to my worst enemy. What started as a 3-hour delay quickly turned into a 4-hour wait, and by the time we got to the airport, the delay had ballooned to an infuriating 6 hours.

But here’s the real kicker: when we asked for a refund, we were told we weren’t eligible because the “official” delay hadn’t crossed their 5-hour policy window – a manipulative tactic that feels intentionally designed to cheat customers. It’s very clear now what they do: they announce smaller delays to avoid refund obligations, and then quietly extend the delay once passengers are trapped at the airport with no other options. It’s deceitful, disrespectful, and downright unethical.

There was no compensation, no transparency, no staff to take responsibility, and absolutely no concern for the passengers’ time, plans, or sanity. We were left stranded with zero explanation or support.

And this isn’t even a one-time issue – on a previous flight from Sharjah to Islamabad, they called me personally to say the flight was on time, only for it to end up being delayed by a ridiculous 7 hours. This is not just incompetence, this is pure negligence and a total disregard for customer service.

Airblue has proven to be an unreliable, unprofessional, and deeply disappointing airline. I will never fly with them again, and I strongly advise others to avoid them unless you want your plans ruined and your time completely disrespected.