Airblue Avis 

I had an extremely disappointing and distressing experience with Airblue due to the behavior of a staff member named Huma Maqsood. She treated us with unacceptable disrespect, tore our boarding passes, and publicly humiliated my mother in front of many passengers. Instead of resolving the situation professionally, she shouted at us, refused to listen, and fabricated a false story to her colleagues to justify her behavior. She also threatened me, which is highly unprofessional and unacceptable.

It was clear that she was not trained in basic customer service or respectful communication—especially when speaking to elderly women. I also noticed she was only giving attention to male passengers during boarding, completely ignoring others.

I strongly request that Airblue hire properly trained and educated staff who know how to talk with elders respectfully, and treat all passengers equally—regardless of gender.

This kind of behavior reflects poorly on the airline and creates a very negative image. I hope serious action is taken.

Bad boarding protocol and rude staff. One they cancelled my morning flight and many flights in between and only ran the one in evening leading to believe they consolidated their passengers in to one flight, this gives a false perception to those who need to get to a place in a certain time. Second at the Karachi gate when it is boarding time, there is no announcement on speakers instead there is a long line and in front of the line someone is calling out a set of numbers e.g from seat 30-40 board now, which cannot be heard all the way in the back, when I got to the front using that long line, I had maybe seat 18, she asked us to "step aside" like it was a long line step aside where? it is a tiny area, I asked where have to been mentioning this seat no. is boarding she said you didn't listen, the staff did say, at that point another customer also there handing her the boarding pass confirmed yes their staff indeed does call out, but for me that call out is useless if it cannot be heard in the back. She then further tells me that the customer also confirmed that we called out (rudely, note just saying that sentence is rude). This is supposed to be the most organized airline in the country.

Very poor service 3 time i received the message flight is delayed. It is mentally and physically very disturbing.

I am writing regarding an extremely disappointing and unprofessional experience I had while traveling from Dubai to Islamabad on Flight PA 217.

This was my first time choosing Airblue, and unfortunately, it turned out to be a regrettable decision. At Dubai International Airport, a staff member named Farooq displayed rude and unacceptable behavior. He misbehaved with me, attempted to create a scene at the airport, and categorically stated that he would not allow me to board the flight, despite my having all valid documentation and being fully compliant with travel procedures.

Such behavior is not only unprofessional but deeply disrespectful and unbecoming of an airline representative. I felt humiliated and threatened, especially as a first-time traveler with your airline. This is certainly not the kind of customer service any passenger deserves, and it has raised serious concerns about how Airblue treats its travelers.

I request a formal investigation into this incident and expect an apology from your staff for the way I was treated. I also urge you to ensure such behavior is not repeated with any other passenger.
Tabassum Naz
Flight PA217
Seat 11 B
20th April

Terrible Experience with Airblue Staff – Flight P111

I had a terribly disappointing experience with the Airblue team during Flight P111. The airport staff were unprofessional, uncooperative, and extremely agitated. I had requested a wheelchair for my elderly mother who struggles with walking, but there was no support, no empathy — only frustration from the staff when I tried to explain her condition.

To add to the poor service, we were asked to combine two bags into one without any prior information or warning. A Supervisor even accused me of being rude, which was completely untrue — I was simply stressed and trying to ensure my mother was comfortable. He behaved in a very arrogant manner, which only worsened the situation.

The final blow was being forced to remove 1.5kg from a bag at the last minute, with no flexibility or understanding. This entire ordeal ruined what should have been a special goodbye with my mother. Because of the chaos, we couldn't even take a photo or enjoy our last few minutes together at the airport.

After living in the UAE for 13 years, this is by far the worst experience I’ve had at any Airlines. It’s no surprise the flight was nearly empty — Airblue’s lack of customer service and compassion, especially for elderly passengers, is truly disappointing.

I sincerely hope the airline takes this feedback seriously and improves their staff training and behavior.

To Airblue Customer Service,

For the past three years, my family and I have endured unacceptable 9-10 hour delays with Airblue, particularly on flights to/from Pakistan. Unlike other airlines on the same routes with identical departures, Airblue consistently causes a complete loss of travel days.

It's unacceptable that you offer no compensation for winter delays, forcing passengers to wait in the cold.
Airblue intentionally delays flights under 12 hours to avoid penalties, showing a lack of respect for passengers. They only notify passengers about the delay 3-4 hours prior to scheduled flight departure, always giving the same unclear explanation of "technical issues."

Furthermore, your strict baggage weight policy, even for tiny overages, seems designed to save fuel at passenger inconvenience and other airlines are not this stingy. The meals provided during flights are of poor quality too.

Consistent delays, poor passenger care during disruptions, unclear communication, and rigid baggage rules demonstrate a disregard for passengers. This is a significant failure of basic airline service.

I rang this number
02038841445 they answered as booking .com they asked for my card number to obtain a refund and they took more money out of my account t on 2 occasions they also come under fly Jinnah serve
They will not refund me unless I have another card number please be aware not to give card details
I have no idea why they took money out of my account t when I went to book for the Howfields hotel merthye Tydfil I am now in receipt of £259.96

Very third class policy waitlist till flight departure. They must inform 24hrs before departure we do not have any seat, but they hang you till flight departure doesn't matter if you travelled 1000kM to airport. Very cheap and third class

What a frustrating experience with Air Blue, we unfortunately traveled with Aur Blue on 30 Dec 2024, From Jed to Mux and They took us to Lahore instead of Multan, No Responsibility, and unprofessional behavior, That is the main reason why any Pakistani airlines are not in good in feedback and customer service, Such a bullshit airline service Flight No PA-871 - Ticket No - 0842315729439

Blue air line is pathetic service air line you have allow to take hand carry 7 kg but they did not allow to carry they are so illiterate they are theft who caught your baggage and also staff and supervisor doesn't have the ethicate how to talk to passanger at dubai airport it is worst air line I ll suggest you never chose for travel this air line..

Absolute disgrace of an airline. 6 hours late and no compensation offered. Avoid at all cost.

Worst Airline experience I have ever had.
They delayed flight & then they landed on wrong airport still we are stuck at wrong airport

Extremely Disappointing Experience with Air Blue

I recently booked a flight with Air Blue, only to find out after payment that all the seats were already reserved! They took my money without informing me and issued a waiting list ticket instead. When I decided to cancel, they informed me that I'd have to wait 30 working days to receive a refund. This is completely unacceptable and feels misleading. I expected transparency and better customer service. If you’re considering flying with Air Blue, be cautious – they may not be upfront about seat availability, and their refund process is far from customer-friendly.

The most horrible airline. I'm an international traveler for 9 years. This is the first time i experienced that the airline didn't allowed the laptop bag. I had to throw lot of my expensive materials just to get my laptop as part of hand carry.

They haven't mentioned clearly anywhere in the tickets. I have traveler around 18 times in different airlines and never face this issue.

This was my last time with airblue and will never used it again even if i get a free ticket.

I recently traveled with Airblue(Karachi to Dxb) PA110 1810 and had a frustrating experience regarding my seat assignment. I specifically requested a window seat, but the staff member assisting me, a lady with glasses, seemed to ignore my request and assigned me a seat on the opposite side.

I believe it’s crucial for airline staff to be attentive and considerate of passengers' requests, especially since we’re paying for our tickets. I urge Airblue to remind their crew about the importance of customer service and attentiveness when issuing boarding passes. Our comfort and satisfaction should be a priority.

Thank you for considering this feedback!

Useless airline, worst ground staff, having no sense to deal, the way their staff member Mr Sohail said go to hell and waste your money the way you wasted this time. This is how their male and female staff are treating.
My father was in ICU, he said so what? Go we will not let you in.

really bad experience. The Ground Staff at Jeddah Airport treated Passengers like animals. In Flight Service was bad, low food quality, high Fare. I,ve been traveling since 2001 internationaly but one the worst Experience.

The airblue plane is delayed almost 5hrs.worst staff also.
From Islamabad airport to dubai

I swear to God I will never ever use Airblue again. I was going to lose all my money (visa + ticket) just because the Airblue boarding staff lady said, "We will not give you a boarding pass and you cannot go because your visa doesn't have your father's name. The UAE will deport you."
Isn't this the immigration department's work? You charged me the ticket fee and now you're telling me I cannot go.
I called the ICT UAE helpline and explained that the airplane boarding team is not accepting my visa and have an objection that my visa don't have my father's name. They said, "We gave you the visa based on your details. A father's name is not compulsory. We have no objection, that's why we issued you the visa and you have permission to visit here."
I requested the Airblue boarding staff lady to reconsider, but she shouted at me. "me kesy ijazat dy du ap ko yaha sy jany ki, mera naam khrab ho jy ga, me ne keh dia nhi ja skty to nhi ja skty, visa thek krwa kr lao"
What a terrible mindset some people have. I just said the visa issuer has no objection.

Very bad Customer experience agressive staff and non cooperative treat people like animals without solving queries. They should be better trained and keep people who are polite and know how to tackle clients.

Airline quality is below average which is still fine if they had better staff.