Air IT Group Avis

218

•

4,7

Assistance et services informatiques

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Lisez les avis des autres

We've been really impressed with the service from AIR IT. The team is incredibly proactive – they don’t wait for problems to escalate, and they’re always quick to respond when any technical issues com... Voir plus

L'entreprise a répondu

I've seen Air IT grow over the last few years, however there ethos on exceptional customer service and putting the customer first has been unwavering. Air IT is an innovator and has a wealth of... Voir plus

L'entreprise a répondu

Seb worked with me on the phone and remotely to sort out our licensing issues and went above and beyond to resolve the issue and made sure that everything was in order and all attributed accurately an... Voir plus

L'entreprise a répondu

First time I have used the Airhub. Quick response and Zohaib sorted out the problem immediately.

À propos de l'entreprise

Écrit par l'entreprise

We’re a trusted technology partner to a wide range of organisations and in-house teams. With comprehensive expertise and industry experience across IT, communications, cyber security and business intelligence, we’ll cover all your technology needs. Independently ranked amongst the world’s most progressive Managed Service Providers (MSPs), we’re proud to be one of the UK's top 3. Whether you choose to fully outsource your IT needs or complement your internal resources, we provide a complete managed solution from initial advice to supply, implementation and ongoing support. We’re here to help your business get the most from your technology, we not only provide outstanding IT Support, we assume the role of a strategic IT partner for many small, medium, and large sized businesses. From local to national organisations, we support a wide range of sectors and all environments including Windows and Mac. Our expansive network not only covers the UK, but our dedicated Kuala Lumpur team ensure we can provide 24/7 support for businesses with multiple locations across different time zones, strengthening our position as the go to partner for IT support locally, nationally, and internationally. If you’re interested in exploring our services further, please get in touch and speak to an expert today.

Coordonnées de contact

Unit 7, The Technology Hub, Interchange 25 Business Park, Bostocks Ln, Sandiacre, NG10 5QG, Nottingham, Royaume-Uni
020 3089 3436
info@airit.co.uk
www.airit.co.uk

4,7

Excellent

218 avis

5 étoiles

4 étoiles

3 étoiles

2 étoiles

1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 80 % de ses avis négatifs

Répond généralement dans un délai de 24 heures

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Tous les avis

(218)

50 avis reçus au cours des 12 derniers mois

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19 mai 2021

Just brilliant

19 mai 2021

Avis spontané

19 mai 2021

A friendly and helpful helpdesk

A very helpful person at the help desk, Bryon, who investigated the issue immediately and called me back with a resolution within a couple of hours.

19 mai 2021

12 mars 2021

Avis spontané

Réponse de Air IT Group

19 mars 2021

Thanks for your feedback, so glad we could help!

22 févr. 2021

I am so grateful that my company use…

I am so grateful that my company use Netstar, their service desk are super friendly and are always so helpful! Working from home has been a breeze as they helped our company get set up instantly, making sure we had all the tools to work efficiently.My previous company's IT desk were awful and i would do anything to avoid giving them a call and fall behind on work from doing so. Thank god now it gets resolved so quickly. We are quite a small team so if one of us goes down there is a massive impact on business.

22 février 2021

Avis spontané

Réponse de Air IT Group

23 févr. 2021

Hi Jay,

Thank you for your positive feedback, we really appreciate it! We're so glad you're finding our IT Support services so helpful and look forward to helping you continue to succeed through technology in the future.

Thanks,
Team Netstar

13 juin 2020

Truly appalling service.

13 juin 2020

Avis spontané

Réponse de Air IT Group

22 févr. 2021

Hi AC,

Thanks for your feedback and sorry we couldn't be of more help on this occasion. If you could provide some more information, we can help explain/resolve the issue for you.

We're very proud of the service we offer to our clients and usually receive very positive feedback as a result. You can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,

Please do email us at hello@netstar.co.uk and we will do everything we can to resolve the matter.

Thanks,
Team Netstar

14 avr. 2020

Avoid at all costs

Avoid at all costs. It's basically a scam company. IT service desk engineers don't actually have any IT knowledge and don't resolve any issues for you. Invoicing for us that should be included and that they failed to perform. Now they're trying to trap us into a contract where they don't actually deliver service. Closing tickets before they're resolved. Not following up on any of the projects. If you're considering using a IT support service, don't use Netstar.

14 avril 2020

Avis spontané

Réponse de Air IT Group

23 févr. 2021

Hi Greenie,

Thank you for your feedback and sorry that our IT Support model didn't work for you.

All out IT engineers are thoroughly and regularly trained to deliver reliable and effective IT Support and we usually receive very positive feedback as a result of this - you can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,

As such, we're really disappointed that you found our services unhelpful on this occasion. If you do need anything clarified or would like to get in touch, please contact us at hello@netstar.co.uk.

Thanks,
Team Netstar

2 mars 2020

Quick to take your money, slow to do some work

The most efficient process Netstar runs is taking their client’s money. The rest of what Netstar pretends doing is fairly disorganised and unprofessional. The front line agents taking customers calls have IT knowledge close to none so unable to assess queries correctly. Netstar back office IT engineers are so few (seems like one for the whole company) they are unable to attend IT issues.
We have been let down by Netstar several times. They don’t really do IT support.

2 mars 2020

Avis spontané

Réponse de Air IT Group

22 févr. 2021

Hi Max,

Thanks for your feedback and sorry we couldn't be of more help on this occasion.

We have a busy team of IT engineers who are all thoroughly and regularly trained. We're very proud of the service we offer to our clients and usually receive very positive feedback as a result. You can check out our 200+ 5* Google reviews here - https://www.google.com/search?q=netstar&oq=netstar&aqs=chrome..69i57j46i39i175i199j0i67j69i60l4j69i65.1590j0j4&sourceid=chrome&ie=UTF-8#lrd=0x48761b2cb8cfaf59:0xd3431e73c6080a9e,1,,,

If there's anything we can do to help, please email us at hello@netstar.co.uk and we'll be happy to explain/resolve the matter.

Thanks,
Team Netstar

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