Air IT Group Avis 

New computer configured, delivered and set up on line in accordance wit my requirements. On time and according to plan!

Great Service! Thank you.

Prompt call backs. Kept me informed of progress and solved the issue.

We are a professional healthcare consultancy firm entrusted with sensitive, regulated clinical data. Entrusting AIR IT to manage our systems has been, without exaggeration, the most damaging business decision we've ever made.

Over a 3-year period, AIR IT’s support caused:
🔻 Repeated file corruption and loss – business-critical documents (60–100 pages long) vanished due to misconfigured OneDrive routing to unknown SharePoint folders, with no trace left.
🔻 Mishandling of laptop migrations – "Created" and "Modified" dates were erased during transfer, destroying document audit trails.
🔻 Persistent Outlook failures – meetings and emails misrouted to junk since 2022, unresolved.
🔻 Incompetent support – staff Googling fixes live on calls, conflicting advice, and "experimental" changes that introduced new failures.
🔻 Refusal to take ownership – issues dragged across multiple tickets, prematurely closed, with no accountability.
🔻 And the final insult: AIR IT expected us to pay extra for an onsite visit to fix the chaos they caused.

An independent IT consultancy concluded the damage was so extensive that a complete rebuild on a new laptop was required.

We’ve now escalated to legal counsel. The CEO and leadership have been formally informed.

🚨 WARNING to other businesses: If your data, continuity, and clients matter—stay away. This is not just poor service; it is active damage by untrained personnel. No apology. No resolution. Just invoices.

Quick response time, problem sorted within minutes.

Very helpful

Larry carried out the job exactly how I had requested, thank you Larry

Thank you so much Luke. You have supported me with IT issues on a few occasions and have always been really patient and thorough. The way you explain every step of the process really supports to put me at ease. I feel like I am in a safe pair of hands. As always you have offered follow up support if the issue goes unresolved. Thanks again.

It was our first time working with Jack but from the opening meeting, I could tell he was professional but still approachable and knew his subject inside out. He maintained his professional approach throughout his engagement and provided us with a technically documented list of his findings along with recommended actions for each.

I put in a complaint and it was resolved in a matter of minutes. Thank you!

What seemed like a minor issue turned into a bit of a saga, and Juan kept coming back to me to get to the bottom of the issue. Despite it taking around two weeks, Juan was always on hand to look into it, and explain to me what was the problem and how he was going to try and resolve it. Thanks!

Athar was great! He responded to my request for a call before 9am (actually contacting me at 8.40am) which meant I was up and running by 8.55am. Excellent service as always from the guys ar AirIT. Thank you!

Great service from Liam, supported by Ryan. They rectified my remote connection issue quickly and efficiently.
Great customer service from Air IT.

Really helpful and friendly service, my issue was identified and rectified while I was on the phone. Super efficient, thank you!

Elvir was very patient; he worked through the problem and found the fault. Much appreciated, thank you:)

Jordan was super helpful and efficient! Said it would be about 30 mins to solve the issue and that's how long it took (or a little less). He called me not long after my ticket was issued which was very helpful as i couldn't do much work.

Ryan was brilliant. The best use of tech support I have ever had. He knew about the odd issue I was having and he knew how to fix it. Excellent!