AIR TRAVEL EXPERTS Avis 

84
TrustScore 2.5 sur 5

2,3

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Gave me wrong terminal info outward and return, causing stress and extra expense. Asked for explanation (not money) and they were very dismissive, no empathy and blamed airline (after investigation, u... Voir plus

Noté 4 sur 5 étoiles

I have just booked flights to Bali with ATE and have received my booking confirmation within less than 24 hours. I was horrified to read the reviews once I'd booked through momondo, as they made m... Voir plus

Noté 1 sur 5 étoiles

One word: disgusting No notification of the company going bust no email, nothing. Get to the airport to find our flight isn’t on the airlines system. We booked and paid for this flight over 6 months... Voir plus

Noté 1 sur 5 étoiles

Do not use this company!!!!! Booked a flight to thailand and never received a booking confirmation email, called numerous times and was told an email was going to be sent. After chasing for 5 days... Voir plus

À propos de l'entreprise

  1. Vacances & voyages

Informations provenant de diverses sources externes

Air Travel Experts is a travel agency where we provide cheap and satisfactory fares to our customers with best and hassle-free customer support..


Coordonnées de contact

2,3

Bas

TrustScore 2.5 sur 5

84 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

N'a pas répondu aux avis négatifs

Comment cette entreprise utilise Trustpilot

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2,3

Tous les avis

(84)

1 avis reçu au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Speedy Easy Booking

I have just booked flights to Bali with ATE and have received my booking confirmation within less than 24 hours.

I was horrified to read the reviews once I'd booked through momondo, as they made me very nervous, however, I feel some of the comments have maybe been embellished as I spoke to the same agent on multiple occasions and found Nick and Neeta extremely helpful. So far so good...

5 octobre 2017
Avis spontané
Noté 1 sur 5 étoiles

WARNING

WARNING:
Looked up on Skyscanner and booked tickets for long haul flight in August with Air Travel Experts (ATE).

E-tickets didn't arrive 2 weeks before flight as promised.

I spoke to airline (as couldn't get through to ATE) and was told tickets were cancelled by ATE on 25th August (the date I booked them). Eventually spoke to ATE and was reassured that e-tickets would be emailed that day, as they "could see them on their system". No email. Called again next day and was told tickets were cancelled on 25th August. Interestingly they had my money for my tickets for a month. Said I had to email to get my money back. I have asked the bank to retrieve the money. I declined the offer of alternative flights, they weren't suitable and I had no confidence there would actually be any tickets at all.

I booked direct with KLM and it cost me an extra £500 for the tickets I wanted as a month had passed by.

Make your own mind up if you want to book with the 'Experts'.

30 septembre 2017
Avis spontané
Noté 5 sur 5 étoiles

I have booked a flight with this travel …

I have booked a flight with this travel agency and then came to know about the reviews of this company. I was little bit afraid but when I called them I got my ticket confirmed and the agent was so friendly and he provided all the correct information and I must say this company is very. I am not sure about others experience but I am happy with it. Thanks Guys.

23 septembre 2017
Avis spontané
Noté 1 sur 5 étoiles

Modern day pirates!

UPDATE TO BELOW REVIEW,
FINALLY GOT MY MONEY BACK AFTER 3 WEEKS OF HASSLES, EMAILS AND THREATS. DO NOT TRUST THESE GUYS, I LOST OTHER CHEAP FLIGHT DEALS WHILE WAITING TO GET MY MONEY BACK! LESS THAN ONE STAR IF POSSIBLE.

ONLY POSITIVE IS I FINALLY GOT A NICE PERSON ON THE PHONE WHO AFTER ADMITTING THE DEAL WAS NOT AVAILABLE OFFERED ME A REFUND. ( Not before trying to sell me a £200 more expensive flight however)

Booked a ticket to Brazil 3 weeks ago. It was a Sunday night. Come Tuesday had still not heard anything from them so I called, I was told the booking was being processed etc and to wait. It's now 3 weeks and still nothing. They emailed saying the payment needed further authorisation 2 weeks ago which I never got. However the money left my account the same day. Now there trying to upgrade my flight and want to charge more. So I now have requested a refund as they say they can't book my ticket. Yet I'm Still waiting. Called them today and there so rude saying they have never received any emails.
Long story short, I've still got no refund and they are just trying to give me the run around.

DO NOT USE THESE GUYS UNLESS YOU WANT TO BE ROBBED!

23 septembre 2017
Avis spontané
Noté 5 sur 5 étoiles

I would like to thank Mita for …

I would like to thank Mita for providing an excellent service for my hotel arrangements & travel plans in a short space of time. She was extremely polite & a true professional. Highly appreciated.

20 septembre 2017
Avis spontané
Noté 5 sur 5 étoiles

Great

Great, efficient service; competitive pricing

20 septembre 2017
Avis spontané
Noté 3 sur 5 étoiles

Remain polite at all times

I was directed to this website via google search engine. I booked my flight but didn't get a confirmation. This concerned me as normally it is instant. I then read the reviews and now I was really worried! Had to wait until the following day as it was out of hours. After a sleepless night, it took several attempts to get through but I persisted. I was told my e-ticket would be issued 2 weeks before departure. As I wasn't travelling for 6 months, this wasn't acceptable to me. I rang Virgin who confirmed a reservation had been made but it was not secure until an e- ticket is issued. Virgin gave me details so I could access my reservation online myself. I rang the agent back. I remained polite and asked them to issue the ticket to secure my flight. He promised it would be done by the end of the week and true to his word I received a confirmation showing the e-ticket number. I accessed my reservation online with Virgin and the flight was now secured with the e-ticket number as I had asked.
My flight isn't until February 2018, but so far so good. Fingers crossed.

17 septembre 2017
Avis spontané
Noté 4 sur 5 étoiles

I booked my long haul ticket with this …

I booked my long haul ticket with this company as it was showing the cheapest price on skyscanner . After i booked i started reading all the bad reviews and sort of panicked a bit . As soon as i made payment i recieved a confirmation email and receipt along with the ATOL certificate . The next day they emailed my E Ticket. So no problems at all . Everything went smoothly ...

16 septembre 2017
Avis spontané

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