Gave me wrong terminal info outward and return, causing stress and extra expense. Asked for explanation (not money) and they were very dismissive, no empathy and blamed airline (after investigation, u... Voir plus
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Lisez les avis des autres
I have just booked flights to Bali with ATE and have received my booking confirmation within less than 24 hours. I was horrified to read the reviews once I'd booked through momondo, as they made m... Voir plus
One word: disgusting No notification of the company going bust no email, nothing. Get to the airport to find our flight isn’t on the airlines system. We booked and paid for this flight over 6 months... Voir plus
Do not use this company!!!!! Booked a flight to thailand and never received a booking confirmation email, called numerous times and was told an email was going to be sent. After chasing for 5 days... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Air Travel Experts is a travel agency where we provide cheap and satisfactory fares to our customers with best and hassle-free customer support..
Coordonnées de contact
66 Park Way, HA4 8NR, Ruislip, Royaume-Uni
- 020 3475 2088
- customerservice@airtravelexperts.co.uk
- www.airtravelexperts.co.uk
2,3
Bas
84 avis
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Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
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Completely untrustworthy
Completely untrustworthy! The company have changed the time of my flights which means that I now arrive late for a volunteer project I am taking part in. They have ignored my emails for the past 3 months even thought I have called them repeatedly. Each time I speak to someone I am promised an email reply within in the hour, it has been weeks and I still have not had a response. The staff are rude, unhelpful and completely unwilling to provide any decent customer service. After my holiday I will never use this company ever again and I would not recommend them.
29 mai 2017
Avis spontané
Sketchy - rude customer service
Call centre reps refused to handle my queries about my booking - instead mentioned I would need to talk to the "online team" that would only reply via email. Well, my emails were disregarded for weeks until I showed up in person at the office in London Ruislip.
The office staff was helpful and accommodating, however, that did not make up for the weeks of wasted time dealing with the online support team.
16 mars 2017
Avis spontané
WORST CUSTOMER SERVICE EVER!!!!
I booked a flight through cheap flights website and it was honestly the worst experience ever! What a big mistake. The travel agent are 'AIR TRAVEL EXPERTS' they also go by the name of HOLIDAY MOODS' honestly they are the worst ever, as it stands I am still awaiting a refund of over £500 from them, this issue is now in its 4th month and yet still no luck. I have sent numerous emails and called tirfelessly to no avail. I keep getting passed around the office to different staff members who also pretends to be the manager. They are extremely rude and unhelpful. The staff at the offic seem to be confused as to why I am unhappy, whilst failing to understand that I have only been waiting 4 months for a refund, something that usually takes 5 - 10 working days Max! they show no sympathy, I cry regularly regarding this issue. The worst customer service experience ever!
15 février 2017
Avis spontané
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